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- Tasks: Schedule repairs, allocate resources, and ensure timely completion of jobs.
- Company: Join Mears, the UK's largest provider of repairs and maintenance services.
- Benefits: Enjoy 25 days annual leave, a leading pension scheme, and staff perks.
- Why this job: Be the vital link in delivering top-notch customer service and community impact.
- Qualifications: GCSEs in English & Maths, strong IT skills, and experience in scheduling.
- Other info: Diverse and inclusive workplace with opportunities for personal growth.
The predicted salary is between 24600 - 31200 £ per year.
Location: Tower Hamlets
Type: Full time / Permanent
Salary: up to £28,917 per annum
Hours: 42.5 hours Monday - Friday
Mears are the largest provider of repairs and maintenance, and regeneration services across the UK. We are looking for an organised and proactive Planner to join our local repairs team. You will play a vital role in ensuring repairs are scheduled efficiently, works are allocated to operatives, and jobs are completed quickly and to a high standard. As the key link between residents, operatives, and colleagues, you will help deliver a customer-focused, responsive repairs service.
Responsibilities
- Schedule operatives and subcontractors to ensure resources are used effectively and repairs are delivered on time.
- Monitor and update repair jobs daily, including appointments, follow-on works, and overdue tasks.
- Support the use of IT systems, ensuring operatives update their PDAs and schedule of rates are entered correctly.
- Communicate clearly and professionally with residents, operatives, and stakeholders to keep everyone informed.
- Work closely with administrators, supervisors, and contractors to ensure a seamless service.
- Cover for other planners when needed and attend meetings or training sessions as required.
- Follow company policies and Health & Safety requirements at all times.
- Assist with reporting and performance monitoring to ensure KPIs and targets are met.
- Help prioritise emergency and urgent jobs to minimise disruption for residents.
- Maintain accurate records, data, and documentation for audits and compliance.
- Support continuous service improvements by suggesting ways to streamline planning and scheduling.
- Provide general administrative support to the repairs team when required.
Role Criteria
- Experience in the above role with similar or the same duties
- GCSE (or equivalent) in English & Maths
- Experience working in a fast-paced, pressurised environment
- Strong IT skills with the ability to use job management and scheduling systems
- Excellent time management, organisational, and communication skills
- A customer-first approach with the ability to handle challenging situations
- Knowledge of repairs and maintenance processes
- Experience scheduling and planning multi-trade repairs using an ICT appointing tool
Benefits
- 25 days annual leave plus bank holidays
- Leading pension scheme
- Annual Mears Fun Day
- Volunteering Leave
- Staff perks with Mears Rewards
- Family friendly policies
All our roles require candidates to have the entitlement to work within the UK, Mears does not currently offer visa sponsorship. To drive a Mears vehicle, you must be aged over 21, have held your licence for over 3 months, and have less than 9 points. Candidates should be aware that all our roles are subject to relevant Background, Identity & Security checks before commencement of employment.
At Mears Group, we are committed to fostering a diverse and inclusive environment where everyone can thrive. We are a Disability Confident employer, valuing individuality and ensuring equal opportunities for all.
Planner in City of London employer: Livin Housing Limited
Contact Detail:
Livin Housing Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Planner in City of London
✨Tip Number 1
Get to know the company! Research Mears and understand their values, especially their commitment to customer service and community. This will help you tailor your conversations during interviews and show that you're genuinely interested.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for landing a role as a Planner. Personal connections can make a huge difference!
✨Tip Number 3
Prepare for the interview by practising common questions related to planning and scheduling. Think about examples from your past work that demonstrate your organisational skills and customer-first approach. We want you to shine!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, if you need any help along the way, we’re here to support you every step of the process.
We think you need these skills to ace Planner in City of London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Planner role. Highlight your experience in scheduling and planning, and show how your skills align with what we’re looking for at Mears.
Showcase Your Communication Skills: Since you'll be the key link between residents and operatives, it’s important to demonstrate your excellent communication skills. Use examples from your past experiences where you effectively communicated with different stakeholders.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate straightforwardness, so avoid fluff and focus on what makes you a great fit for the role.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the details you need about the role and our company there.
How to prepare for a job interview at Livin Housing Limited
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Planner role and its responsibilities. Familiarise yourself with scheduling processes, customer service expectations, and how to effectively communicate with operatives and residents. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your IT Skills
Since strong IT skills are crucial for this role, be prepared to discuss your experience with job management and scheduling systems. If you have examples of how you've used technology to improve efficiency or streamline processes in previous roles, share those stories during the interview to demonstrate your capability.
✨Prepare for Scenario Questions
Expect to face scenario-based questions that assess your problem-solving abilities and customer-first approach. Think of specific situations where you had to prioritise urgent jobs or handle challenging interactions with residents. Practising these scenarios will help you articulate your thought process and decision-making skills.
✨Emphasise Team Collaboration
As a Planner, you'll need to work closely with various teams, so highlight your teamwork skills during the interview. Share examples of how you've collaborated with colleagues, administrators, or contractors to ensure seamless service delivery. This will show that you can thrive in a fast-paced environment and contribute positively to the team dynamic.
