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- Tasks: Support the Administration team with communication, reports, and customer queries.
- Company: Join Mears Group, a leading UK provider of housing and care services focused on community well-being.
- Benefits: Enjoy perks like annual fun days, volunteering leave, and discounts on groceries and holidays.
- Why this job: Gain real-life experience while earning an NVQ in customer service and making a positive impact.
- Qualifications: GCSEs in Maths and English, enthusiasm to learn, and good communication skills required.
- Other info: Mears is committed to diversity and inclusion, supporting all applicants throughout the process.
Annual salary: up to £26,984.10
Working Hours: Monday to Friday
- 16yrs – 17yrs: £7.71 for 40 hours per week including time at college
- Over 18yrs: £10.71 for 42.5 hours per week including time at college
- Over 21yrs: £12.21 for 42.5 hours per week including time at college
About apprenticeships at Mears Group:
Apprenticeships are an underpinning part of Mears’ philosophy; we are committed to developing the next generation of our workforce, many of our most senior people started their working life as an apprentice. Mears Group PLC is a leading provider of housing and care services in the UK, with a strong emphasis on social responsibility and community well-being. Mears specialises in delivering housing solutions, maintenance services, and care support to a diverse client base. The group’s expertise encompasses responsive repairs, planned maintenance, and housing management, contributing to the overall improvement of living conditions for individuals and communities.
As a Mears Apprentice, you will be paid above the national minimum wage and for your normal working hours plus time to do your college work. You will gain real-life experiences such as working in people’s homes, getting involved in community projects, and improving people’s lives by being customer-focused. The apprenticeship will take around 16 months to complete and result in gaining your NVQ level 2 in customer service.
About the role:
As a Business Support Apprentice, you will be developing within the role guided by your mentor. The role will be based within our Administration team within Thanet, supporting the R&M Contract. You will be involved in various duties including liaising and communicating with stakeholders, clients, and contractors, compiling reports, and answering queries, complaints, and compliments via email or phone. You will also undertake administrative tasks such as typing up notes and attending meetings.
Key Criteria:
- GCSEs minimum national 4 in Maths and English.
- Keen to learn.
- Enthusiastic.
- Good communication skills.
- Knowledge of Microsoft Office, Excel, Outlook, Word, etc.
All our roles require candidates to have the right to work within the UK; Mears does not currently offer visa sponsorship. Candidates should be aware that all our roles are subject to relevant DBS/Security checks before commencement of employment.
Benefits we can offer you:
- Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work!
- Volunteering Leave - Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment.
- Staff perks with Mears Rewards - discounts of up to 10% on weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more.
- Family-friendly policies.
To apply, follow the link below or to discuss your application further please contact Francesca at . Mears Group is a Disability Confident employer and recognises our people as our greatest asset. We hire individuality, recognising and valuing everyone as individual and ensuring equal access to opportunities for all regardless of social economic background or individual makeup. If you need any help with your application process, we are here to support you. We will be accessible every step of the way. At Mears Group, we are committed to fostering a diverse and inclusive environment where everyone can thrive. We proudly support the Armed Forces Covenant and are honoured to have achieved the Gold Award in the Defence Employer Recognition Scheme (ERS). We hold an Endorser Award for the Career Transition Partnership, recognising our commitment to veterans transitioning into civilian careers. In our continued effort to promote social mobility, we invite applicants to voluntarily share their background information during the application stages to help us better understand the diverse experiences of our candidates. This is to ensure we are committed to improving social mobility. We use the Social Mobility Index to assess and enhance opportunities for individuals from diverse backgrounds. These questions are optional and will not impact your ability to apply.
Closing date for applications: 12 April 2025
Business Support Apprentice employer: Livin Housing Limited
Contact Detail:
Livin Housing Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Support Apprentice
✨Tip Number 1
Familiarise yourself with Mears Group's values and mission. Understanding their commitment to social responsibility and community well-being will help you align your answers during interviews and show that you're genuinely interested in the role.
✨Tip Number 2
Brush up on your communication skills, as this role involves liaising with various stakeholders. Practise clear and concise communication, both verbally and in writing, to demonstrate your ability to handle queries and complaints effectively.
✨Tip Number 3
Gain some basic knowledge of Microsoft Office applications, especially Excel and Word. Being comfortable with these tools will not only help you in the role but also impress your potential employers during the selection process.
✨Tip Number 4
Consider reaching out to current or former apprentices at Mears Group through platforms like LinkedIn. They can provide valuable insights into the apprenticeship experience and may even offer tips on how to stand out in your application.
We think you need these skills to ace Business Support Apprentice
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Business Support Apprentice position. Tailor your application to highlight how your skills and experiences align with these expectations.
Highlight Relevant Skills: Emphasise your communication skills, enthusiasm for learning, and any experience with Microsoft Office applications. Provide specific examples of how you've used these skills in previous roles or educational settings.
Craft a Strong Cover Letter: Write a compelling cover letter that expresses your interest in the apprenticeship and why you want to work with Mears Group. Mention your commitment to community well-being and how you can contribute to their mission.
Proofread Your Application: Before submitting, thoroughly proofread your application for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for the role.
How to prepare for a job interview at Livin Housing Limited
✨Research Mears Group
Before your interview, take some time to learn about Mears Group and their commitment to social responsibility. Understanding their values and services will help you align your answers with what they stand for.
✨Show Enthusiasm for Learning
As an apprentice, your eagerness to learn is crucial. Be prepared to discuss how you plan to develop your skills and knowledge during the apprenticeship, and share examples of times you've shown initiative in learning new things.
✨Demonstrate Communication Skills
Since the role involves liaising with various stakeholders, practice articulating your thoughts clearly. You might be asked to handle a mock query or complaint, so think about how you would respond professionally and effectively.
✨Prepare Questions
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful questions about the apprenticeship programme, team dynamics, or opportunities for growth within Mears Group to show your genuine interest.
