At a Glance
- Tasks: Coordinate and manage scheduling for sustainable projects while ensuring smooth communication.
- Company: Join LivGreen, a passionate team dedicated to sustainability and positive change.
- Benefits: Enjoy perks like a cycle to work scheme, pension, and opportunities for professional growth.
- Other info: Dynamic workplace with a supportive team and room for career advancement.
- Why this job: Make a real impact in a purpose-driven environment focused on energy efficiency.
- Qualifications: Strong customer service skills and experience with scheduling tools like monday.com.
The predicted salary is between 25000 - 30000 £ per year.
At Liv Green, we’re passionate about creating sustainable, energy-efficient solutions that drive positive change.
Our team is dedicated to delivering high-quality services while ensuring safety, compliance, and environmental responsibility.
If you share our vision and thrive in a dynamic, purpose-driven environment, we’d love to hear from you!
- Core Values
- Our business works and thrives on the below values;
- Right From The Start
- Day One Mindset
- Extreme Ownership
Why Join Liv Green?
At Livgreen, we’re not just about delivering projects – we’re about making a difference. Here’s why you’ll love working with us:
- Benefits including cycle to work scheme, pension, tech scheme
- Medical cash scheme
- Option to buy more holiday
- Purpose-Driven Work: Be part of a team that’s committed to sustainability and driving positive change.
- Room to Grow: We’ll support your professional development and help you reach your career goals.
- Collaborative Environment: Work alongside a passionate and supportive team where your ideas are heard.
- The Ideal Candidate
- Comfortable working in a dynamic and fast-paced environment with multiple contractors, assessors, and clients.
- Exceptional administration and customer service skills
- Excellent coordination and attention to detail
- Experience working with Microsoft Office and scheduling/CRM tools (monday. com, Net Suite)
- Able to manage workload effectively and work well within a team
Responsibilities
- Coordinate and manage scheduling for Retrofit Assessments, PIBI, and EPC/EPR appointments in line with project timelines.
- Schedule and sequence the full range of construction and retrofit activities, including but not limited to: CWI Infill (Cavity Wall Insulation), Solar PV installation, Scaffold Assembly and Dismantle, Air Source Heat Pump (ASHP) installation, Air Tightness Tests, Asbestos Surveys, Remedial works, Ventilation measures including DMEV, Lap Vents, Trickle Vents, Loft Insulation and Loft Hatch installation, Internal Electrics, Door Undercuts, External Doors and Windows installation
- Ensure each phase of work is scheduled in the correct order, coordinating with installers, assessors, and residents.
- Accurately update and maintain scheduling software and internal databases.
- Act as the first point of contact for booking enquiries, resident communication, and scheduling adjustments.
- Escalate booking conflicts or resource issues and support phased delivery by reallocating appointments where needed.
- Work with the team to identify opportunities to automate scheduling tasks and streamline workflow.
- Generate and maintain KPI reports and provide insights to management on scheduler performance.
- Support general administrative duties and contribute to continuous improvement within the Scheduling Team.
- Top Priorities
- Take ownership for all Scheduling activity and ensuring schedules are updated accurately and immediately.
Liv Green values diversity and promotes equality.
No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010.
We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.
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Customer Service Advisor in Bristol employer: LivGreen - Retrofit Specialists
At LivGreen, we pride ourselves on being an excellent employer by fostering a collaborative and innovative work culture that prioritises sustainability and employee development. Our team enjoys comprehensive benefits, including professional growth opportunities within the thriving construction sector, all while contributing to meaningful projects that promote energy efficiency in the UK. Join us in making a positive impact on the environment while advancing your career in a supportive and dynamic setting.
Contact Details:
LivGreen - Retrofit Specialists Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in Bristol
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at LivGreen - Retrofit Specialists. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like LivGreen - Retrofit Specialists before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Advisor in Bristol
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to LivGreen - Retrofit Specialists:Your cover letter is your chance to shine! Tell us why you want to work at LivGreen - Retrofit Specialists specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at LivGreen - Retrofit Specialists!
How to prepare for a job interview at LivGreen - Retrofit Specialists
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
