Resident Liaison Officer (RLO) – Bedford

At Liv Green, we’re passionate about creating sustainable, energy-efficient solutions that drive positive change.

We are a leading provider of sustainable energy solutions, dedicated to improving homes' efficiency and environmental impact across the UK.

We specialise in delivering high-quality retrofit services, helping properties meet modern energy standards through innovative and cost-effective solutions.

At Liv Green, we are committed to making a difference by supporting the transition to a greener future.

Our team works with industry experts, local authorities, and homeowners to ensure that every project is carried out with precision, professionalism, and care.

Our Values

Day one mindset

We employ individuals who put the customer first, prioritise dynamic decision making, and constantly strive to be better.

Extreme ownership

We value accountability and have built a culture of problem-solving.

Right from the start

We do it once and do it well, ensuring we are always delivering the highest possible standard for our client.

Why Join Livgreen?

At Livgreen, we’re not just about delivering projects – we’re about making a difference. Here’s why you’ll love working with us:

• Benefits including cycle to work scheme, pension, tech scheme
• Medical cash scheme
• Option to buy more holiday
• Purpose-Driven Work: Be part of a team that’s committed to sustainability and driving positive change.
• Room to Grow: We’ll support your professional development and help you reach your career goals.
• Collaborative Environment: Work alongside a passionate and supportive team where your ideas are heard.

Job Description

The Resident Liaison Officer will support the delivery of the retrofit programme by acting as a key point of contact for residents throughout the project.

Working closely with the project team, contractors and surveyors, the RLO will help keep residents informed, assist with appointment coordination and provide support to ensure the programme runs smoothly.

The role involves building positive relationships with residents, helping to resolve any queries and supporting access to properties for surveys and installation works where required.

Key Responsibilities

• Resident Communication
• Build positive relationships with residents throughout the project.
• Keep residents informed about upcoming surveys and works.
• Respond to resident queries and direct concerns to the appropriate team member where necessary.
• Help ensure residents have a clear understanding of the project and planned works.
• Appointment Support
• Assist with arranging and confirming appointments for surveys and installation works.
• Contact residents by telephone, email or text to confirm appointments.
• Carry out door knocking where residents have not responded to other methods of communication.
• Liaise with the project team to help minimise missed appointments.
• On-Site Support
• Meet surveyors or contractors on site when required.
• Help facilitate access to properties where appropriate.
• Provide residents with information before and during works.
• Support residents throughout the project and escalate any issues to the Project Manager.
• Resident Engagement

In line with the resident engagement process, the RLO will support residents through each stage of the programme, including:

• Initial resident introductions.
• Retrofit assessment appointments.
• Project handover.

Skills & Experience

• Excellent communication and customer service skills.
• Good organisational skills and attention to detail.
• Ability to build positive relationships with residents and colleagues.
• Experience in a customer-facing role.
• Full UK Driving Licence.
• Previous experience as a Resident Liaison Officer or in a similar customer-facing role.
• Experience working within social housing.
• Understanding of resident engagement within planned works programmes.

Liv Green values diversity and promotes equality.

No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010.

We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.

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