Scheduling Manager

About LivGreen:

At LivGreen, we're passionate about creating sustainable, energy-efficient solutions that drive positive change. We partner with Housing Associations and Local Authorities to deliver high-quality retrofit projects that improve homes' energy performance and reduce environmental impact.

We are a fast-growing, purpose-driven business with a strong financial foundation and a collaborative, high-performance culture. Our work is rooted in teamwork, trust, and a shared commitment to delivering exceptional service to clients and communities across the UK.

Our Values:

• Day One Mindset: We act fast, think big, and constantly strive to be better.
• Extreme Ownership: We take full responsibility and pride in what we deliver.
• Right from the Start: We believe in doing it once and doing it right - quality is non-negotiable.

Why Join LivGreen?

• 22 days annual leave + bank holidays (increases with length of service)
• Cycle to Work scheme and free on-site parking
• Tech and Holiday Buy-back schemes
• High-growth business with real career development opportunities
• A collaborative and values-driven team environment

Position Overview:

As Preconstruction Scheduling Manager, you will take ownership of LivGreens Preconstruction scheduling function, ensuring our operational resources are planned effectively and that schedules are accurate, efficient, and aligned with customer and business requirements.

This is a functional leadership role with no direct line-management responsibility. You will lead the scheduling function through expertise, organisation, process ownership, and influence, working closely with operational teams and stakeholders to ensure the right resources are in the right place at the right time.

You’ll be responsible for setting high standards, identifying opportunities to improve scheduling performance, resolving complex scheduling issues, and providing clear visibility of capacity, demand, and operational priorities across the business.

Responsibilities:

• Take overall ownership of the Preconstruction scheduling function and ensure effective day-to-day operation
• Plan and coordinate schedules to maximise resource utilisation and support operational requirements
• Monitor capacity, availability, demand, and upcoming workload to identify potential issues and gaps working closely with the Assessor Manager
• Act as the escalation point for complex or high-priority scheduling challenges within Precon
• Provide functional leadership and guidance to colleagues involved in scheduling, without direct line-management responsibility
• Establish and maintain clear, consistent scheduling processes and standards across the business
• Ensure schedulers are booking in Retrofit Assessments at the required rates to hit project targets
• Monitor schedulers downloading reports once received and uploading to relevant SharePoint folders same-day.
• Have clear documentation of each project, total number of RFAs required, numbers booked, completed and outstanding.
• Ensure that schedulers keep Monday.com Boards up-to-date allowing accurate Precon visibility.
• In addition to ensuring Precon Management Team are always up to date with the above - Liaising with and escalating issues with Lead PCs where necessary to discuss any issues as the schedulers line-managers.
• Manage changes, cancellations, short-notice requirements, and scheduling conflicts effectively
• Monitor scheduling performance and enforce relevant KPIs and reporting
• Analyse scheduling data to identify trends, recurring issues, inefficiencies, and opportunities for improvement
• Maintain the accuracy and integrity of scheduling systems and information
• Identify and implement improvements to scheduling processes, systems, and ways of working
• Provide regular insight and reporting to senior leadership on scheduling performance, capacity, and operational risks
• Promote a proactive, solutions-focused approach to scheduling across the business
• Ensure that incoming calls are answered in timely manner with sufficient resource and report on issues of missed calls
• Analyse data of incoming calls and ensure dashboard is up to date
• Identify improvements on the call handling process and work to implement

Requirements:

• Proven experience in scheduling, resource planning, workforce planning, operations coordination, or a similar role
• Strong organisational and prioritisation skills, with the ability to manage multiple competing requirements
• Excellent analytical and problem-solving skills
• Experience working with scheduling, CRM, workforce management, or operational systems
• Strong attention to detail and a commitment to accuracy
• Excellent communication and stakeholder management skills
• Confident influencing and coordinating colleagues without direct line-management authority
• Ability to identify issues, take ownership, and drive solutions through to completion
• Experience of reviewing and improving processes and ways of working
• Comfortable working with data and using performance information to make operational decisions
• Highly self-motivated, proactive, and able to work effectively in a fast-paced environment
• Experience within construction, housing, retrofit, field services, or a similar operational environment would be advantageous

LivGreen Ltd values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics under the Equality Act 2010. We encourage applications from all sections of society and are happy to discuss reasonable adjustments to support your application.

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