At a Glance
- Tasks: Process transcript requests and client queries in a fast-paced environment.
- Company: Join Acolad, a global leader in content and language solutions.
- Benefits: Professional development, collaborative culture, and diverse workplace.
- Other info: Dynamic team environment with opportunities for growth and creativity.
- Why this job: Make an impact by supporting leading brands with your customer service skills.
- Qualifications: 1-2 years in customer service and data entry; strong attention to detail.
The predicted salary is between 30000 - 42000 £ per year.
Acolad is the global leader in content and language solutions. Its mission is to support companies in every industry to scale across markets and enable growth through cutting‑edge technology and localization expertise. Established in 1995, the group is present in 22 countries across Europe, North America and Asia, with over 1,600 employees supported by a network of +10,000 linguists around the world.
The Customer Services Officer sits within the Customer Excellence Team of Acolad and can support the clients of a specific service, function or contract within the Group. This position would sit within the Legal Transcription Team of the UK Scope, based out of the London Office. The Customer Services Officer processes a high volume of transcript requests, court audio and client queries, in order to maintain framework compliance and work in unison with the other members of the UK Customer Excellence Legal Transcription Team. The role is computer‑centric and is office‑based, so the Customer Services Officer will need to live within a commutable distance of our London office (SE1).
Key Responsibilities
- Data entry: uploading hard‑copy and digital court audio and other data to internal systems
- Monitoring a shared inbox and phone line; responding to routine client enquiries via email and phone
- Quoting and processing high volumes of transcription requests and invoices using internal ERP system
- Handling complaints, assisting with reporting, monitoring performance against SLA agreements and compliance against client contracts and frameworks
- Communicating proactively with team members to ensure full coverage and even workload across staff
Requirements
Essential skills
- Excellent attention to detail, time management, efficiency and responsiveness
- Numerical and computer literacy and quick typing speed – Microsoft Excel skills essential
- Confident and professional telephone/email manner
- Strong analytical and reporting skills
- Ability to learn/work in a fast‑paced environment both independently and collaboratively with other members of the team
- Self‑discipline, enthusiasm and high energy, with a results‑orientated outlook
Experience Required
- 1-2 years of experience in a customer facing position required
- 1-2 years of experience in data entry and database management preferred
- Fluent written and spoken English required
Acolad is committed to creating a diverse and equitable workforce. We believe that diversity, equity, and inclusion in all its forms—gender, age, disability, marital status, ethnic or social origin, religion, belief, or sexual orientation—enrich the workplace. It opens opportunities for individuals to express their talents, both individually and collectively, and strengthens our ability to adapt to a changing world. As an equal opportunity employer, we welcome and consider applications from all qualified candidates, regardless of their backgrounds.
Customer Service Officer employer: LiveWords B.V.
Acolad is an exceptional employer that fosters a diverse and equitable work environment in the heart of London. Employees benefit from comprehensive training and development opportunities, ensuring personal and professional growth while contributing to meaningful client support. With a strong emphasis on teamwork and collaboration, Acolad provides a rewarding atmosphere where every team member's contributions are valued.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Officer
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Acolad on LinkedIn. Ask them about their experiences and any tips they might have for landing the Customer Service Officer role. Personal connections can make a huge difference!
✨Tip Number 2
Prepare for the interview by practising common customer service scenarios. Think about how you would handle difficult clients or high-pressure situations. We want to see your problem-solving skills in action, so be ready to share examples from your past experience.
✨Tip Number 3
Show off your tech skills! Since this role is computer-centric, brush up on your Microsoft Excel skills and any other relevant software. Maybe even create a quick spreadsheet to demonstrate your data entry prowess during the interview.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining Acolad and being part of our mission to drive growth and innovation.
We think you need these skills to ace Customer Service Officer
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Service Officer role. Highlight your experience in customer-facing positions and data entry, as these are key for us at Acolad.
Show Off Your Skills:Don’t forget to mention your Microsoft Excel skills and any relevant analytical abilities. We love seeing how you can bring your unique talents to our team!
Be Professional:When writing your application, keep a confident and professional tone. This reflects the manner we expect when communicating with clients, so it’s a great way to show us you’re a good fit.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at LiveWords B.V.
✨Know Your Stuff
Before the interview, make sure you understand Acolad's mission and values. Familiarise yourself with their services, especially in legal transcription. This will show your genuine interest and help you answer questions more confidently.
✨Showcase Your Skills
Highlight your attention to detail and computer literacy during the interview. Be ready to discuss specific examples from your past experiences where you've successfully managed data entry or handled customer queries efficiently.
✨Practice Makes Perfect
Prepare for common interview questions related to customer service and data management. Practising your responses can help you articulate your thoughts clearly and demonstrate your problem-solving skills effectively.
✨Ask Smart Questions
At the end of the interview, don’t forget to ask insightful questions about the team dynamics or the tools they use for data entry. This shows that you're not only interested in the role but also in how you can contribute to the team's success.
