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For Companies At a Glance
- Tasks: Manage contracts for cleaning, waste removal, and parking enforcement to ensure top-notch services.
- Company: Join LiveWest, a supportive team dedicated to community impact.
- Benefits: Enjoy hybrid working, generous annual leave, and opportunities for skill development.
- Why this job: Make a real difference in your community while developing your career.
- Qualifications: Experience in managing estate-related contracts and strong communication skills.
- Other info: Flexible working hours and a commitment to safeguarding vulnerable groups.
The predicted salary is between 36000 - 60000 ÂŁ per year.
We are looking for a motivated and customer‑focused Contracts Manager to join our Estate Services team. In this role, you will take responsibility for the operational management of our cleaning, window cleaning, waste removal and parking enforcement contracts. You’ll help ensure our communities receive excellent, reliable services through strong contract performance, value for money and a commitment to continuous improvement.
Key Responsibilities
- Estate Services contracts end‑to‑end, ensuring compliance with specifications and effective financial oversight.
- Monitor on‑site performance using RAG scoring, audits and agreed service standards.
- Analyse KPIs and support delivery of positive Tenant Satisfaction Measures.
- Work collaboratively with contractors to drive improvements and resolve issues quickly.
- Respond to customer enquiries and complaints, identifying and sharing learning.
- Visit sites, review works and maintain accurate records to demonstrate value for money.
Why Join LiveWest
At LiveWest, you’ll be part of a friendly and supportive team where you can make a real impact on the communities we serve. You’ll have the opportunity to develop your skills, work autonomously and help shape the delivery of high‑quality services across our neighbourhoods. This is a full‑time, permanent role working 40 hours per week. This is a mobile role based in the field in the area – you should be based within a 30‑minute drive of Weston‑Super‑Mare. We are committed to safeguarding and promoting the welfare of vulnerable groups. Appointment to this role is subject to a satisfactory basic DBS check.
About The Candidate
To be successful in your application for the role of Contracts Manager - Estate Services, you will have the essential skills and experience for a level 1 role and the following role specific skills and experience:
- Experience managing Estate‑related contracts such as cleaning, window cleaning or waste management.
- Experience managing high‑value contracts.
- Knowledge of Health & Safety legislation and contractor compliance.
- Strong attention to detail with the ability to analyse data and identify trends.
- Competent IT skills across core systems including Excel and Word.
- Ability to interpret maps and specifications, including familiarity with GIS tools.
- Excellent communication skills and a customer‑focused approach.
- Flexible approach to working hours.
Please note: This role is not eligible for CoS. Applicants must have the right to work in the UK for the full duration of the role without requiring a CoS.
About The Company
Our Reward and Benefits
Working Style: Hybrid working with 2‑3 days in the office to support your work/life balance. Generous Annual Leave: Start with 26 days, plus.
Contracts Manager - Estate Services in Wick employer: LiveWest
Contact Detail:
LiveWest Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contracts Manager - Estate Services in Wick
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Contracts Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its services. Understand their approach to estate management and think about how your experience aligns with their needs. This will help you stand out as a candidate who truly gets what they’re about.
✨Tip Number 3
Showcase your problem-solving skills during interviews. Be ready to discuss specific examples where you've improved contract performance or resolved issues quickly. This will demonstrate your ability to drive improvements, which is key for the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at LiveWest.
We think you need these skills to ace Contracts Manager - Estate Services in Wick
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your experience with estate-related contracts and any relevant achievements to show us you’re the right fit for the role.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about the role and how your background aligns with our needs. Don’t forget to mention your customer-focused approach and any relevant contract management experience.
Show Off Your Data Skills: Since analysing KPIs is key in this role, make sure to showcase your data analysis skills. Include examples of how you've used data to drive improvements or resolve issues in past roles – we love seeing that!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role and our company there!
How to prepare for a job interview at LiveWest
✨Know Your Contracts Inside Out
Make sure you’re familiar with the specifics of estate-related contracts, especially in cleaning and waste management. Brush up on your knowledge of compliance standards and Health & Safety legislation, as these will likely come up during the interview.
✨Showcase Your Analytical Skills
Be prepared to discuss how you've used data analysis in previous roles. Bring examples of how you've monitored performance using KPIs or RAG scoring, and be ready to explain how you’ve driven improvements based on your findings.
✨Demonstrate Your Customer Focus
Since this role is all about ensuring tenant satisfaction, think of specific instances where you’ve successfully resolved customer complaints or improved service delivery. Highlight your communication skills and how they’ve helped you build strong relationships with contractors and clients.
✨Prepare for Site Visits
As this role involves visiting sites, be ready to discuss how you would approach reviewing works and maintaining records. Consider how you would demonstrate value for money and ensure compliance during these visits, as this shows your proactive approach to contract management.
