At a Glance
- Tasks: Deliver high-quality leasehold management services and support customers with their rights.
- Company: Join LiveWest, a passionate organisation dedicated to providing safe, affordable homes.
- Benefits: Enjoy hybrid working, generous annual leave, health perks, and professional development opportunities.
- Other info: Be part of a collaborative team committed to inclusion and community support.
- Why this job: Make a real difference in people's lives while building strong community relationships.
- Qualifications: Excellent communication skills and ability to manage diverse workloads are essential.
The predicted salary is between 30000 - 40000 £ per year.
As an External Agent Officer, you’ll deliver a high-quality, legally compliant leasehold management service for customers living in homes that are partly or wholly owned and/or managed by third-party landlords and managing agents. You’ll work closely with customers, colleagues and external partners, acting as a key point of knowledge and support on leasehold matters. Through building strong, collaborative relationships, you’ll help ensure customers understand their rights and responsibilities while protecting LiveWest’s interests and ensuring value for money, safety and compliance.
Responsibilities
- Deliver a high-quality leasehold management service across a portfolio of homes managed by third-party landlords and managing agents.
- Manage key leasehold processes and casework, including permissions, consents and lease enforcement.
- Review and scrutinise service charge demands, accounts and formal notices, raising concerns or non-compliance where appropriate.
- Investigate disputes or non-compliance and escalate issues to managing agents or superior landlords when required.
- Provide advice and support to customers and internal colleagues on leasehold matters, acting as a point of escalation.
- Build and maintain effective working relationships with managing agents, landlords and other key stakeholders.
- Monitor and escalate risks relating to value for money, safety or compliance for buildings managed by third parties.
Why LiveWest
At LiveWest, you’ll be part of an organisation that’s passionate about providing safe, affordable homes and excellent services for our customers. You’ll work in a supportive, collaborative environment where your expertise is valued, and where you’ll have the opportunity to develop your skills and make a real difference to people’s homes and communities. This role is being offered on a full time, permanent basis working 37 hours per week. Hybrid working is available for this role working 2 - 3 days per week in the Weston-super-Mare office, dependent on business need.
Essential
- Excellent written and verbal communication skills.
- Ability to assess risk and take appropriate action.
- Highly self-motivated, with the ability to plan and work effectively with limited supervision.
- Experience of managing a large and varied workload and meeting performance targets.
- Experience of maintaining accurate records and developing action plans.
- Ability to work effectively with external organisations and stakeholders.
- Ability to read, interpret, apply and explain complex leasehold structures and provisions.
- Good understanding of health and safety compliance.
- Working knowledge of relevant legislation, including the Landlord and Tenant Act 1985 and the Commonhold and Leasehold Reform Act 2002, along with relevant RICS and ARMA guidance.
Desirable
- Experience of working with affordable housing tenures such as Shared Ownership or Affordable Rent.
- IRPM affiliation.
- RICS accreditation.
- CIH Level 3 qualification.
Our Reward And Benefits
- Hybrid working with 2 - 3 days in the office to support your work/life balance.
- Generous Annual Leave: Start with 26 days, plus bank holidays, increasing to 30 days with length of service - and the option to purchase up to 5 extra days (pro rated for part time roles).
- Pension Contributions: Enjoy up to 9% employer contributions with our Defined Contribution scheme.
- Health Benefits and Perks: Access to a health care cash plan (worth up to £1,100 annually), virtual GP services, discounted gym memberships, and retail discounts including access to a Blue Light Card.
- Learning and Development: Invest in your future with ongoing personal and professional growth opportunities.
- Family Support: Policies designed to help you balance work and family life, including a new child payment.
- Wellbeing Matters: Prioritise your health with mental health support, enhanced sick pay, wellness campaigns, and free flu jabs.
- Smarter Travel: Save with our Cycle to Work and Car Benefit schemes.
- Giving Back: Up to four paid volunteering days a year to support our communities.
About Us
At LiveWest, we are united by a shared mission: to create a home for everyone. Each of us takes pride in playing our part in achieving this goal. Our values guide everything we do - from how we work together to how we deliver exceptional services to our customers. Collaboration is at the heart of LiveWest, and we believe that we achieve more when we deliver together. As one of the largest employers in the South West, our team of 1,800 talented colleagues provides a wide range of services to our 80,000 customers. We are passionate about nurturing local talent and creating opportunities for people within the communities we serve. We are committed to supporting our colleagues, giving them the autonomy and encouragement they need to thrive and reach their full potential. Together, we are building brighter futures for everyone.
Inclusion At LiveWest
At LiveWest, we are committed to fostering an inclusive and diverse workplace where everyone feels valued, respected, and empowered. We believe that our differences drive innovation, creativity, and excellence, and we strive to create an environment where all colleagues can thrive. We welcome individuals of all backgrounds, experiences, and perspectives to join our team. LiveWest is dedicated to equal opportunity and actively works to eliminate discrimination and promote diversity at all levels. Join us in our mission to create vibrant and inclusive communities. Make a difference with LiveWest, where every voice is heard, and every contribution is valued.
External Agent Officer in Weston-super-Mare employer: LiveWest
At LiveWest, we pride ourselves on being an exceptional employer dedicated to creating safe, affordable homes and providing outstanding services. Our supportive and collaborative work culture fosters personal and professional growth, with hybrid working options and generous benefits including up to 30 days of annual leave, health perks, and family support policies. Join us in making a meaningful impact in the communities we serve while enjoying a fulfilling career in Weston-super-Mare.
StudySmarter Expert Advice🤫
We think this is how you could land External Agent Officer in Weston-super-Mare
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. Building relationships can open doors that a CV just can't.
✨Tip Number 2
Prepare for interviews by researching LiveWest and understanding their values. Be ready to discuss how your skills align with their mission of providing safe, affordable homes. Show them you’re not just another candidate!
✨Tip Number 3
Practice your communication skills! As an External Agent Officer, you'll need to explain complex leasehold matters clearly. Role-play with a friend or use online resources to sharpen your verbal skills.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the LiveWest team.
We think you need these skills to ace External Agent Officer in Weston-super-Mare
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the External Agent Officer role. Use keywords from the job description to show that you understand what we're looking for.
Show Off Your Communication Skills:Since excellent written communication is key for this role, take the time to craft a clear and concise cover letter. Make it engaging and professional, showcasing your ability to convey complex leasehold matters simply.
Highlight Relevant Experience:Don’t forget to mention any experience you have with leasehold management or working with external organisations. This will help us see how you can hit the ground running in this role.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently, plus you’ll find all the info you need about the role there!
How to prepare for a job interview at LiveWest
✨Know Your Leasehold Stuff
Make sure you brush up on the key legislation like the Landlord and Tenant Act 1985 and the Commonhold and Leasehold Reform Act 2002. Being able to discuss these confidently will show that you understand the complexities of leasehold management, which is crucial for the External Agent Officer role.
✨Showcase Your Communication Skills
Since this role involves a lot of interaction with customers and external partners, practice articulating your thoughts clearly. Prepare examples of how you've effectively communicated complex information in the past, as this will demonstrate your ability to support customers and colleagues alike.
✨Demonstrate Problem-Solving Abilities
Think of specific instances where you've had to investigate disputes or manage compliance issues. Be ready to explain your thought process and the actions you took to resolve these situations, as this will highlight your capability to handle the responsibilities of the position.
✨Build Rapport with Interviewers
Remember, this role is all about collaboration. During the interview, try to establish a connection with your interviewers by asking insightful questions about their experiences at LiveWest. This not only shows your interest but also reflects your ability to build strong relationships, which is key for the job.
