Commercial Performance Analyst in Weston-super-Mare

We have an exciting opportunity for a Commercial Performance Analyst to join our Development and Investment directorate. In this role, you will help us turn complex commercial and operational data into meaningful insights that support decision‑making across Asset Management Commercial. Your work will play a vital part in improving performance, strengthening commercial value, and supporting the delivery of LiveWest’s asset and investment programmes. You will analyse large datasets, develop insightful dashboards, support performance reporting, and work collaboratively with teams and partners to ensure data is understood and used effectively. This is a great role for someone who enjoys problem‑solving, improving processes, and making an impact through high‑quality data and analysis.

Key Responsibilities

• Collate, cleanse and interpret commercial and operational data to support informed decision‑making.
• Develop and maintain Power BI dashboards, data models and analytical tools to present clear and actionable insights.
• Analyse contractor and works performance data to identify trends, risks and opportunities to improve service delivery and value.
• Support monthly performance and financial reporting for internal teams and stakeholders.
• Lead or support process mapping, documentation and improvement activities to enhance accuracy, compliance, and efficiency.
• Create and maintain risk management records, ensuring updates are monitored and acted upon.
• Conduct data quality assurance checks and support automation of reporting processes.
• Work collaboratively with teams, suppliers and partners to drive commercial improvements and embed data‑driven decision‑making.

Essential Skills, Knowledge And Experience

• Strong analytical skills with the ability to interpret complex datasets and produce meaningful insights.
• Excellent communication skills, both written and verbal, with the ability to present information clearly.
• Ability to build and maintain positive working relationships with internal and external stakeholders.
• Strong organisational skills with the ability to manage competing priorities.
• Experience working in a customer‑focused environment.
• Ability to maintain accurate and up‑to‑date records and documentation.
• Ability to build reliable and efficient data models.
• Skilled at identifying anomalies, outliers and data quality issues.
• Intermediate to advanced Excel skills (e.g. formulas, pivot tables; basic VBA desirable).
• Experience working with large datasets and understanding of data management practices.
• Strong attention to detail and a methodical approach to problem‑solving.
• Ability to work independently and take ownership of analytical tasks.
• Understanding of data governance, data quality and basic compliance requirements.

Essential Qualifications

• Educated to Level 3 (A‑Level, BTEC or equivalent relevant work experience).
• Evidence of continuous professional development in a relevant area.
• Proficiency in Microsoft Office applications, particularly Excel.

Desirable Skills, Knowledge And Experience

• Experience in a housing association, construction, maintenance or commercial services environment.
• Knowledge of Power BI (data modelling, DAX, dashboard development) and asset/housing management systems.
• Experience in designing, documenting or auditing business processes.
• Experience working with databases and producing structured reports.
• Familiarity with SQL or similar query languages.
• Experience using process‑mapping tools (e.g. Visio, Miro, Nintex).
• Understanding of risk management frameworks.
• Experience using automation tools such as Power Automate.
• Knowledge of statistical analysis and forecasting methods.

Desirable Qualifications

• Degree or professional qualification in a relevant subject (e.g. Maths, Business, Data Science, Economics, Statistics, Computer Science).
• Power BI certification or formal training (e.g. PL‑300).
• Qualifications in data analysis, SQL or statistical modelling.
• Training in process improvement or quality management (e.g. Lean Six Sigma).
• Project management or change management training (e.g. PRINCE2, APM).
• Training in process‑mapping tools (e.g. Visio, BPMN).

Our Reward And Benefits

• Working Style: Hybrid working with 2 - 3 days in the office to support your work/life balance.
• Generous Annual Leave: Start with 26 days, plus bank holidays, increasing to 30 days with length of service - and the option to purchase up to 5 extra days (pro rated for part time roles).
• Pension Contributions: Enjoy up to 9% employer contributions with our Defined Contribution scheme.
• Health Benefits and Perks: Access to a health care cash plan (worth up to £1,100 annually), virtual GP services, discounted gym memberships, and retail discounts including access to a Blue Light Card.
• Learning and Development: Invest in your future with ongoing personal and professional growth opportunities.
• Family Support: Policies designed to help you balance work and family life, including a new child payment.
• Wellbeing Matters: Prioritise your health with mental health support, enhanced sick pay, wellness campaigns, and free flu jabs.
• Smarter Travel: Save with our Cycle to Work and Car Benefit schemes.
• Giving Back: Up to four paid volunteering days a year to support our communities.

About Us

At LiveWest, we are united by a shared mission: to create a home for everyone. Each of us takes pride in playing our part in achieving this goal. Our values guide everything we do - from how we work together to how we deliver exceptional services to our customers. Collaboration is at the heart of LiveWest, and we believe that we achieve more when we deliver together. As one of the largest employers in the South West, our team of 1,800 talented colleagues provides a wide range of services to our 80,000 customers. We are passionate about nurturing local talent and creating opportunities for people within the communities we serve. We are committed to supporting our colleagues, giving them the autonomy and encouragement they need to thrive and reach their full potential. Together, we are building brighter futures for everyone.

Inclusion At LiveWest

At LiveWest, we are committed to fostering an inclusive and diverse workplace where everyone feels valued, respected, and empowered. We believe that our differences drive innovation, creativity, and excellence, and we strive to create an environment where all colleagues can thrive. As a proud member of Inclusive Employers, a Disability Confident Employer, and a signatory of the Armed Forces Covenant, we are dedicated to supporting all our colleagues and ensuring that our workplace is welcoming and accessible to all. We welcome individuals of all backgrounds, experiences, and perspectives to join our team. LiveWest is dedicated to equal opportunity and actively works to eliminate discrimination and promote diversity at all levels. Join us in our mission to create vibrant and inclusive communities. Make a difference with LiveWest, where every voice is heard, and every contribution is valued.