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For Companies At a Glance
- Tasks: Maintain properties, assist customers, and ensure a safe, welcoming environment.
- Company: Join LiveWest, a community-focused organisation dedicated to making a positive impact.
- Benefits: Enjoy generous leave, health perks, and professional development opportunities.
- Why this job: Be part of a collaborative team that values your contributions and supports your growth.
- Qualifications: Experience in maintenance, cleaning, and customer service is a plus.
- Other info: Flexible part-time role with excellent career progression in a supportive environment.
About The Role
Estate Officer – LiveWest
Are you passionate about maintaining high standards and ensuring a safe, clean, and welcoming environment for our customers? LiveWest is looking for a dedicated Estate Officer to join our Supported Housing team. This role is perfect for someone who enjoys hands-on work, has a keen eye for detail, and thrives in a collaborative environment.
Key Responsibilities:
- Property Maintenance: Undertake minor maintenance work and repairs, ensuring properties are kept in excellent condition. Report any major repairs and liaise with contractors to ensure timely and effective solutions.
- Cleaning and Decorating: Maintain communal areas, including gardens, and prepare vacated properties for new customers by cleaning and redecorating as needed.
- Security Management: Ensure communal areas are secure by locking and unlocking facilities at agreed times, and maintain the security of void properties until new tenancies begin.
- Customer Liaison: Assist with property viewings, handovers, and ensure new customers understand how services work in their properties. Provide excellent customer service and support.
- Stock and Administration: Manage cleaning materials inventory, keep records of expenditure, and ensure all administrative tasks are completed accurately.
Why Join LiveWest?
At LiveWest, we believe in putting the customer at the heart of everything we do. As an Estate Officer, you will be part of a team that values collaboration, innovation, and continuous improvement. We offer a supportive work environment where your contributions are recognised and valued. Join us and be part of a company that is committed to making a positive impact on the lives of our customers and the community.
Apply now and take the first step towards a rewarding career with LiveWest!
This role is being offered on a part time, permanent basis working 15 hours per week on a Monday & Tuesday, this can be flexible. This is a field based role covering the Bideford area.
For further information about this role, please view our candidate information pack.
We are committed to safeguarding and promoting the welfare of vulnerable groups. Appointment to this role is subject to a satisfactory enhanced DBS check.
About The Candidate
Estate Officer – Supported Housing Requirements
To be successful in your application for the role of Estate Officer – Supported Housing, you will have the essential skills and experience for a level 1 role (please see candidate information pack) and the following role specific skills and experience:
- Experience of gardening, cleaning, minor maintenance repairs and/or decorating; experience in all is not essential but must be willing to undertake them in the role.
- Show an awareness of personal health and safety and of those around you.
- Experience of assisting customers and providing excellent customer service.
- Experience or confidence to liaise with contractors and sometimes act as the main point of contact between them and the customer.
- Ability to work using own initiative and remain calm under pressure.
- Good customer service skills; showing an understanding of what customer care is.
- Show a positive attitude and takes pride in work.
- Good interpersonal skills with the ability to build good relationships with customers and colleagues.
- Have a full, valid UK driving licence with access to a suitable vehicle.
Please note: This role is not eligible for visa sponsorship. Applicants must have the right to work in the UK for the full duration of the role without requiring sponsorship.
About The Company
Our Reward and Benefits:
- Generous Annual Leave: Start with 26 days, plus bank holidays, increasing to 30 days with length of service – and the option to purchase up to 5 extra days (pro rated for part time roles).
- Pension Contributions: Enjoy up to 9% employer contributions with our Defined Contribution scheme.
- Health Benefits and Perks: Access to a health care cash plan (worth up to £1,100 annually), virtual GP services, discounted gym memberships, and retail discounts including access to a Blue Light Card.
- Learning and Development: Invest in your future with ongoing personal and professional growth opportunities.
- Family Support: Policies designed to help you balance work and family life, including a new child payment.
- Wellbeing Matters: Prioritise your health with mental health support, enhanced sick pay, wellness campaigns, and free flu jabs.
- Smarter Travel: Save with our Cycle to Work and Car Benefit schemes.
- Giving Back: Up to four paid volunteering days a year to support our communities.
About Us:
At LiveWest, we are united by a shared mission: to create a home for everyone. Each of us takes pride in playing our part in achieving this goal.
Our values guide everything we do – from how we work together to how we deliver exceptional services to our customers. Collaboration is at the heart of LiveWest, and we believe that we achieve more when we deliver together.
As one of the largest employers in the South West, our team of 1,800 talented colleagues provides a wide range of services to our 80,000 customers. We are passionate about nurturing local talent and creating opportunities for people within the communities we serve.
We are committed to supporting our colleagues, giving them the autonomy and encouragement they need to thrive and reach their full potential. Together, we are building brighter futures for everyone.
Inclusion at LiveWest:
At LiveWest, we are committed to fostering an inclusive and diverse workplace where everyone feels valued, respected, and empowered. We believe that our differences drive innovation, creativity, and excellence, and we strive to create an environment where all colleagues can thrive. As a proud member of Inclusive Employers, a Disability Confident Employer, and a signatory of the Armed Forces Covenant, we are dedicated to supporting all our colleagues and ensuring that our workplace is welcoming and accessible to all.
We welcome individuals of all backgrounds, experiences, and perspectives to join our team. LiveWest is dedicated to equal opportunity and actively works to eliminate discrimination and promote diversity at all levels.
Join us in our mission to create vibrant and inclusive communities. Make a difference with LiveWest, where every voice is heard, and every contribution is valued.
You can read more about Inclusion at LiveWest by visiting our website.
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Supported Housing - Estate Officer employer: LiveWest
Contact Detail:
LiveWest Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Supported Housing - Estate Officer
✨Tip Number 1
Get to know the company! Research LiveWest and understand their values and mission. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend local events. Building relationships can give you insider info about the role and might even lead to a referral!
✨Tip Number 3
Prepare for hands-on scenarios! Since the Estate Officer role involves practical tasks, think about examples from your past experiences where you've tackled similar challenges. Be ready to discuss how you maintain high standards in your work.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that keeps you fresh in their minds and shows your enthusiasm for the role.
We think you need these skills to ace Supported Housing - Estate Officer
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for maintaining high standards and creating a welcoming environment shine through. We want to see that you genuinely care about the role and the impact it has on our customers.
Highlight Relevant Experience: Make sure to mention any experience you have with gardening, cleaning, or minor maintenance work. Even if you haven't done all of these, showing your willingness to learn and take on these tasks is key for us.
Customer Service Matters: Since this role involves liaising with customers, emphasise your customer service skills in your application. Share examples of how you've provided excellent support in the past, as this is super important to us at LiveWest.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you can find more info about the role and our values there!
How to prepare for a job interview at LiveWest
✨Know Your Stuff
Before the interview, make sure you understand the key responsibilities of an Estate Officer. Familiarise yourself with property maintenance, cleaning, and customer service. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Skills
Prepare examples from your past experiences that highlight your skills in gardening, cleaning, or minor repairs. Be ready to discuss how you've handled similar tasks before, as this will demonstrate your hands-on experience and willingness to take on the job's challenges.
✨Customer Service is Key
Since this role involves liaising with customers, think about times when you've provided excellent customer service. Share specific stories that illustrate your ability to communicate effectively and build relationships, as this aligns perfectly with LiveWest's values.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about team dynamics, ongoing training opportunities, or how success is measured in the role. This shows your enthusiasm for the position and helps you gauge if it's the right fit for you.