Support Worker - Supported Housing

We are committed to safeguarding and promoting the welfare of vulnerable groups. Appointment to this role is subject to a satisfactory enhanced DBS check. We’re pleased to advertise an opportunity for a Support Worker to join our Supported Housing team at the New Horizons Scheme. This role is ideal for colleagues who are passionate about delivering person‑centred support and helping customers to build independence, confidence and stability within their communities. New Horizons provides emergency supported accommodation for people and families at risk, often with complex support needs, helping people who have fled domestic abuse but would not be able to access communal living refuge accommodation.

As a Support Worker, you’ll work directly with customers with a range of complex needs, supporting them to achieve agreed outcomes in a flexible, responsive and strengths‑based way. No two days are the same, and you’ll need to be comfortable working outside a traditional 9‑5 environment.

• Delivering high‑quality, person‑centred support tailored to individual needs
• Building positive and professional relationships with customers, colleagues and partner agencies
• Supporting customers to identify goals and develop personal support plans
• Promoting independence, inclusion and participation to reduce social isolation
• Completing risk assessments and managing risk in line with policies and procedures
• Maintaining accurate records and contributing to service performance targets
• Working safely, including lone working, while maintaining clear professional boundaries

This is a full‑time role working 37 hours per week – working pattern is Monday – Friday, with one weekend worked every six weeks. This is a field‑based role covering our services across mid‑west Cornwall.

• Experience of supporting people with a range of needs and backgrounds
• Ability to build effective, professional working relationships
• Confidence working independently, including lone working
• Ability to make informed decisions and take accountability for actions
• Experience of maintaining accurate records and action plans
• Willingness to work flexibly to meet service and customer needs

• Understanding of working with vulnerable people
• Awareness of safeguarding, professional boundaries and confidentiality
• Understanding of equality, diversity and inclusion in service delivery

• Good level of literacy and numeracy
• Safeguarding training or willingness to complete

• Experience of housing‑related or supported housing services
• Knowledge of training, employment, education or social inclusion opportunities
• Experience of promoting independence and self‑determination

• NVQ Level 3 (or equivalent) in a relevant field

Please note, we are unable to provide CoS for this role; therefore, applicants must have the right to work in the UK for the full duration of this role without requiring a CoS.

• Generous Annual Leave: Start with 26 days, plus bank holidays, increasing to 30 days with length of service – and the option to purchase up to 5 extra days (pro‑rated for part‑time roles).
• Pension Contributions: Enjoy up to 9% employer contributions with our Defined Contribution scheme.
• Health Benefits and Perks: Access to a health care cash plan (worth up to £1,100 annually), virtual GP services, discounted gym memberships, and retail discounts including access to a Blue Light Card.
• Learning and Development: Invest in your future with ongoing personal and professional growth opportunities.
• Family Support: Policies designed to help you balance work and family life, including a new child payment.
• Wellbeing Matters: Prioritise your health with mental health support, enhanced sick pay, wellness campaigns, and free flu jabs.
• Smarter Travel: Save with our Cycle to Work and Car Benefit schemes.
• Giving Back: Up to four paid volunteering days a year to support our communities.

At LiveWest, we are united by a shared mission: to create a home for everyone. Each of us takes pride in playing our part in achieving this goal. Our values guide everything we do – from how we work together to how we deliver exceptional services to our customers. Collaboration is at the heart of LiveWest, and we believe that we achieve more when we deliver together. As one of the largest employers in the South West, our team of 1,800 talented colleagues provides a wide range of services to our 80,000 customers. We are passionate about nurturing local talent and creating opportunities for people within the communities we serve. We are committed to supporting our colleagues, giving them the autonomy and encouragement they need to thrive and reach their full potential. Together, we are building brighter futures for everyone.

At LiveWest, we are committed to fostering an inclusive and diverse workplace where everyone feels valued, respected, and empowered. We believe that our differences drive innovation, creativity, and excellence, and we strive to create an environment where all colleagues can thrive. As a proud member of Inclusive Employers, a Disability Confident Employer, and a signatory of the Armed Forces Covenant, we are dedicated to supporting all our colleagues and ensuring that our workplace is welcoming and accessible to all. We welcome individuals of all backgrounds, experiences, and perspectives to join our team. LiveWest is dedicated to equal opportunity and actively works to eliminate discrimination and promote diversity at all levels. Join us in our mission to create vibrant and inclusive communities. Make a difference with LiveWest, where every voice is heard, and every contribution is valued.