At a Glance
- Tasks: Lead service improvements in asset management and enhance project delivery.
- Company: Join LiveWest, a forward-thinking housing association dedicated to creating homes for everyone.
- Benefits: Enjoy hybrid working, generous leave, health perks, and professional development opportunities.
- Why this job: Make a real impact in a collaborative culture that values innovation and customer focus.
- Qualifications: Degree or equivalent experience, contract management, and advanced Microsoft Office skills required.
- Other info: This role is full-time, permanent, and not eligible for visa sponsorship.
The predicted salary is between 36000 - 60000 £ per year.
This job is brought to you by Jobs/Redefined, the UK\’s leading over-50s age inclusive jobs board.
About The Role
Are you ready to lead service improvement initiatives in asset management? LiveWest is seeking a dynamic and strategic Service Support Manager to enhance our delivery of planned maintenance and major property projects. This is your opportunity to make a real impact in a forward-thinking housing association committed to excellence and customer satisfaction. Key Responsibilities:
- Collaborate with the Head of Asset Investment – Delivery to ensure systems and processes support operational needs.
- Lead the development and implementation of performance-driven systems and reporting tools.
- Create and manage collaborative workspaces to align cross-functional teams.
- Oversee governance of service improvements and ensure adherence to industry standards.
- Strategically manage IT systems to optimise supplier delivery and future-proof operations.
- Deliver service improvement projects with effective change control and accountability.
- Develop and deliver training on customer feedback and complaint coordination using RACI methodology.
- Anticipate future challenges and contribute to strategic planning across the Operations Directorate.
- Identify trends in planned maintenance and develop innovative service responses.
- Lead training initiatives across the Asset Management function to maximize system utilisation.
- Investigate complaints and lead service improvements in quality, performance, and customer service.
- Provide regular updates and reports on project progress and customer feedback analysis.
Why Join LiveWest?
At LiveWest, we believe in creating a home for everyone. As a Service Support Manager, you will be part of a passionate team that values collaboration, innovation, and customer focus. You will have the autonomy to lead meaningful change, supported by a culture that encourages learning, safety, and doing the right thing. With a hybrid working style and a commitment to professional development, LiveWest offers the perfect environment to grow your career while making a difference in people\’s lives.
This role is being offered on a full time, permanent basis working 37 hours per week. Hybrid working is available for this role working 2 – 3 days per week in the office.
For further information about this role, please view our candidate information pack.
About The Candidate
To be successful in your application for the role of Service Support Manager, you will have the essential skills and experience for a level 3 role (please see candidate information pack) and the following role specific skills and experience:
- Good all-round education – degree or equivalent qualification or experience relevant to a lead role or senior level experience.
- Experience of managing contracts and/or projects.
- Ability to analyse large data sets, identify trends and evidence results.
- Experience of reporting on performance.
- Experience of Contract Management, Project and Programme Management. Communicating and working with a wide range of stakeholders, including providing advice on service areas in written and verbal form.
- Advanced Microsoft Office skills, particularly Microsoft Excel and Visio. Knowledge of SharePoint and document management.
- Confident and influential team player.
- Ability to work strategically and deliver organisational outcomes that will ensure holistic long-term solutions.
- High personal integrity and a strong focus on personal accountability to deliver effective outcomes.
- Self-motivated, results driven, and customer focussed with a \’can do\’ attitude. Understand the need to deliver regular communication, reports and analysis.
- Best practice approaches to contract management, property maintenance and Health & Safety.
Please note: This role is not eligible for visa sponsorship. Applicants must have the right to work in the UK for the full duration of the role without requiring sponsorship.
About The Company
Our Reward and Benefits:
- Working Style: Hybrid working with 2 – 3 days in the office to support your work/life balance.
- Generous Annual Leave: Start with 26 days, plus bank holidays, increasing to 30 days with length of service – and the option to purchase up to 5 extra days (pro rated for part time roles).
- Pension Contributions: Enjoy up to 9% employer contributions with our Defined Contribution scheme.
- Health Benefits and Perks: Access to a health care cash plan (worth up to £1,100 annually), virtual GP services, discounted gym memberships, and retail discounts including access to a Blue Light Card.
- Learning and Development: Invest in your future with ongoing personal and professional growth opportunities.
- Family Support: Policies designed to help you balance work and family life, including a new child payment.
- Wellbeing Matters: Priorities your health with mental health support, enhanced sick pay, wellness campaigns, and free flu jabs.
- Smarter Travel: Save with our Cycle to Work and Car Benefit schemes.
- Giving Back: Up to four paid volunteering days a year to support our communities.
About Us:
At LiveWest, we are united by a shared mission: to create a home for everyone. Each of us takes pride in playing our part in achieving this goal.
Our values guide everything we do – from how we work together to how we deliver exceptional services to our customers. Collaboration is at the heart of LiveWest, and we believe that we achieve more when we deliver together.
As one of the largest employers in the South West, our team of 1,800 talented colleagues provides a wide range of services to our 80,000 customers. We are passionate about nurturing local talent and creating opportunities for people within the communities we serve.
We are committed to supporting our colleagues, giving them the autonomy and encouragement they need to thrive and reach their full potential. Together, we are building brighter futures for everyone.
Inclusion at LiveWest:
At LiveWest, we are committed to fostering an inclusive and diverse workplace where everyone feels valued, respected, and empowered. We believe that our differences drive innovation, creativity, and excellent, and we strive to create an environment where all colleagues can thrive. As a proud member of Inclusive Employers, a Disability Confident Employer, and a signatory of the Armed Forces Covenant, we are dedicated to supporting all our colleagues and ensuring that our workplace is welcoming and accessible to all.
We welcome individuals of all backgrounds, experiences, and perspectives to join our team. LiveWest is dedicated to equal opportunity and actively works to eliminate discrimination and promote diversity at all levels.
Join us in our mission to create vibrant and inclusive communities. Make a difference with LiveWest, where every voice is heard, and every contribution is valued.
You can read more about Inclusion at LiveWest by visiting our website.
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Service Support Manager employer: LiveWest
Contact Detail:
LiveWest Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Support Manager
✨Tip Number 1
Familiarise yourself with the key responsibilities of the Service Support Manager role. Understanding how to lead service improvement initiatives and manage IT systems will help you demonstrate your strategic thinking during interviews.
✨Tip Number 2
Network with professionals in the housing association sector. Engaging with current employees or industry contacts can provide insights into the company culture at LiveWest and may even lead to a referral.
✨Tip Number 3
Prepare examples of your experience in managing contracts and projects. Be ready to discuss specific instances where you've successfully implemented performance-driven systems or led service improvements.
✨Tip Number 4
Showcase your analytical skills by being prepared to discuss how you've previously identified trends in data sets. This will highlight your ability to contribute to strategic planning and service responses.
We think you need these skills to ace Service Support Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Service Support Manager role. Focus on your project management, contract management, and data analysis abilities, as these are key for this position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for service improvement and customer satisfaction. Use specific examples from your past experiences to demonstrate how you can contribute to LiveWest's mission and values.
Highlight Relevant Skills: In your application, emphasise your advanced Microsoft Office skills, particularly in Excel and Visio. Mention any experience with SharePoint and document management, as these are important for the role.
Showcase Your Leadership Experience: Discuss your experience in leading teams or projects, especially in a collaborative environment. Highlight your ability to manage change and deliver effective outcomes, which is crucial for the Service Support Manager position.
How to prepare for a job interview at LiveWest
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Service Support Manager. Familiarise yourself with asset management, service improvement initiatives, and how they relate to customer satisfaction. This will help you articulate your fit for the role during the interview.
✨Showcase Your Experience
Prepare specific examples from your past work that demonstrate your experience in managing contracts, projects, and data analysis. Highlight instances where you've successfully led service improvements or training initiatives, as these are key aspects of the role.
✨Emphasise Collaboration Skills
Since the role involves working with cross-functional teams, be ready to discuss your collaboration skills. Share examples of how you've effectively communicated and worked with diverse stakeholders to achieve common goals.
✨Prepare Questions
Have thoughtful questions ready to ask at the end of the interview. Inquire about the company's approach to service improvement, team dynamics, or future challenges they foresee in asset management. This shows your genuine interest in the role and the organisation.