Support Worker - Tenancy Sustainment in Plymouth

Are you enthusiastic and motivated? Do you want to help make a positive difference in the lives of those we support to promote independence, wellbeing and recovery? Are you able to work flexibly? If so, we want to hear from you.

We are looking for a Support and Tenancy Sustainment Worker to work in our Complex Needs Services - Adults and Families service in Plymouth. The role includes supporting people to manage their tenancy, understanding benefits and encouraging positive life skills like budgeting, wellbeing and social inclusion.

This is a varied and rewarding role where flexibility, empathy and sound judgement are key. You’ll be supporting people to work towards positive outcomes in an ever‑changing environment, recognising their strengths and encouraging independence.

• Delivering a high‑quality, responsive and person‑centred support service to customers with complex needs
• Building and maintaining positive, professional relationships with customers, colleagues and partner agencies
• Working with individuals to identify support needs and develop clear, outcome‑focused support plans
• Promoting independence, choice and inclusion, helping to reduce social isolation
• Completing and reviewing risk assessments, managing risk in line with policies and procedures
• Maintaining accurate records and contributing to service targets and outcomes
• Working within professional boundaries and ensuring safeguarding, equality, diversity and confidentiality requirements are met

This is a full time role working 37 hours per week. This is an office based role, working in our Plymouth office.

We are committed to safeguarding and promoting the welfare of vulnerable groups. Appointment to this role is subject to a satisfactory enhanced DBS check.

• Experience of supporting people from a range of backgrounds with differing support needs
• Ability to build effective working relationships and maintain professional boundaries
• Experience of maintaining records and contributing to action or support plans
• Confidence to make informed decisions and take accountability for actions
• Ability to work independently, including lone working, and as part of a team
• Willingness to work flexibly to meet customer needs
• Clear understanding of equality, diversity and working with vulnerable people
• Good level of literacy and numeracy
• Safeguarding awareness or certification

• Knowledge of housing‑related support and the challenges people may face
• Understanding of training, employment, education or social activity pathways
• Previous experience of working with vulnerable individuals in housing or support settings
• NVQ Level 3 (or equivalent) in a relevant field

We are unable to provide a Certificate of Sponsorship for this role; therefore, applicants must have the right to work in the UK for the full duration of this role without requiring a CoS.

• Generous Annual Leave: Start with 26 days, plus bank holidays, increasing to 30 days with length of service - and the option to purchase up to 5 extra days (pro rated for part time roles).
• Pension Contributions: Enjoy up to 9% employer contributions with our Defined Contribution scheme.
• Health Benefits and Perks: Access to a health care cash plan (worth up to £1,100 annually), virtual GP services, discounted gym memberships, and retail discounts including access to a Blue Light Card.
• Learning and Development: Invest in your future with ongoing personal and professional growth opportunities.
• Family Support: Policies designed to help you balance work and family life, including a new child payment.
• Wellbeing Matters: Prioritise your health with mental health support, enhanced sick pay, wellness campaigns, and free flu jabs.
• Smarter Travel: Save with our Cycle to Work and Car Benefit schemes.
• Giving Back: Up to four paid volunteering days a year to support our communities.

LiveWest is dedicated to equal opportunity and actively works to eliminate discrimination and promote diversity at all levels.