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- Tasks: Lead a team to schedule repairs and enhance customer service.
- Company: LiveWest is a community builder focused on creating homes for everyone.
- Benefits: Enjoy generous leave, health perks, and professional development opportunities.
- Why this job: Shape service delivery in a supportive, innovative environment while making a real difference.
- Qualifications: Experience in customer repair roles and data analysis skills are essential.
- Other info: Part-time role, office-based in Exeter, with a commitment to inclusivity.
The predicted salary is between 36000 - 60000 £ per year.
About The Role
htmlTeam Leader – Planning (M&E) Job Description
Are you a natural leader with a passion for operational excellence and customer service? Do you thrive in a fast-paced environment where your decisions directly impact the quality of service delivered to customers? If so, LiveWest has an exciting opportunity for you to lead our Planning team and help shape the future of our in-house maintenance service.
As a Team Leader – Planning (M&E), you will be at the heart of our operations, ensuring that repairs and maintenance are scheduled efficiently and completed on time. You will lead a team of dedicated planners, driving performance, continuous improvement, and a culture of customer-first thinking.
Key Responsibilities:
- Lead, coach and develop a team of planners to enhance team capability and performance.
- Set clear targets and hold the team accountable for delivery.
- Promote a culture of excellent customer service and continuous improvement.
- Ensure efficient scheduling of repairs and maintenance using resource planning tools.
- Monitor and report on progress of repairs and planned works.
- Liaise with internal teams to resolve issues around work quality, compliance, and timeliness.
- Operate within Health & Safety and organisational policies to ensure a safe working environment.
- Support the customer service centre and manage complaints effectively.
Why Join LiveWest?
At LiveWest, we believe in creating a home for everyone. We are more than just a housing provider – we are a community builder, a place where people come together to make a real difference. In this role, you will have the opportunity to lead a high-performing team, shape service delivery, and grow your career in a supportive and forward-thinking organisation. With a strong focus on values, collaboration, and innovation, LiveWest is the perfect place to take the next step in your leadership journey.
This role is being offered on a part time, permanent basis, working 22.2 hours per week (Wednesday, Thursday and Friday). This is an office-based role, based in our Exeter office.
For further information about this role, please view our candidate information pack.
We are committed to safeguarding and promoting the welfare of vulnerable groups. Appointment to this role is subject to a satisfactory basic DBS check.
About The Candidate
htmlPlanning Team Leader – Role Requirements
To be successful in your application for the role of Planning Team Leader, you will have the essential skills and experience for a level 2 role (please see candidate information pack) and the following role specific skills and experience:
- Knowledge/experience in a customer repair role (social housing, retail or other).
- Understanding of key performance indicators in area of work.
- Ability to diagnose responsive repairs.
- Experience in interpreting data and providing suitable outcomes, good data analysis and input skills.
- Desirable: General understanding of responsive repairs or similar.
- Desirable: Experience of using a scheduling tool to plan works.
- Desirable: Experience of using resource scheduling software such as Xmbrace, OptiTime/DRS.
- Desirable: Experience of using databases such as Capita/1st Touch.
Please note: This role is not eligible for visa sponsorship. Applicants must have the right to work in the UK for the full duration of the role without requiring sponsorship.
About The Company
Our Reward and Benefits:
- Generous Annual Leave: Start with 26 days, plus bank holidays, increasing to 30 days with length of service – and the option to purchase up to 5 extra days (pro rated for part time roles).
- Pension Contributions: Enjoy up to 9% employer contributions with our Defined Contribution scheme.
- Health Benefits and Perks: Access to a health care cash plan (worth up to £1,100 annually), virtual GP services, discounted gym memberships, and retail discounts including access to a Blue Light Card.
- Learning and Development: Invest in your future with ongoing personal and professional growth opportunities.
- Family Support: Policies designed to help you balance work and family life, including a new child payment.
- Wellbeing Matters: Priorities your health with mental health support, enhanced sick pay, wellness campaigns, and free flu jabs.
- Smarter Travel: Save with our Cycle to Work and Car Benefit schemes.
- Giving Back: Up to four paid volunteering days a year to support our communities.
About Us:
At LiveWest, we are united by a shared mission: to create a home for everyone. Each of us takes pride in playing our part in achieving this goal.
Our values guide everything we do – from how we work together to how we deliver exceptional services to our customers. Collaboration is at the heart of LiveWest, and we believe that we achieve more when we deliver together.
As one of the largest employers in the South West, our team of 1,800 talented colleagues provides a wide range of services to our 80,000 customers. We are passionate about nurturing local talent and creating opportunities for people within the communities we serve.
We are committed to supporting our colleagues, giving them the autonomy and encouragement they need to thrive and reach their full potential. Together, we are building brighter futures for everyone.
Inclusion at LiveWest:
At LiveWest, we are committed to fostering an inclusive and diverse workplace where everyone feels valued, respected, and empowered. We believe that our differences drive innovation, creativity, and excellent, and we strive to create an environment where all colleagues can thrive. As a proud member of Inclusive Employers, a Disability Confident Employer, and a signatory of the Armed Forces Covenant, we are dedicated to supporting all our colleagues and ensuring that our workplace is welcoming and accessible to all.
We welcome individuals of all backgrounds, experiences, and perspectives to join our team. LiveWest is dedicated to equal opportunity and actively works to eliminate discrimination and promote diversity at all levels.
Join us in our mission to create vibrant and inclusive communities. Make a difference with LiveWest, where every voice is heard, and every contribution is valued.
You can read more about Inclusion at LiveWest by visiting our website.
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Planning Team Leader employer: LiveWest
Contact Detail:
LiveWest Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Planning Team Leader
✨Tip Number 1
Familiarise yourself with the key performance indicators relevant to the role. Understanding how these metrics impact the planning process will help you demonstrate your ability to drive performance and continuous improvement during interviews.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully coached or developed a team in the past. Highlighting your experience in fostering a culture of customer service will resonate well with the values of LiveWest.
✨Tip Number 3
If you have experience with scheduling tools or resource planning software, be ready to discuss specific instances where you've used these tools to improve efficiency. This will demonstrate your technical proficiency and readiness for the role.
✨Tip Number 4
Research LiveWest's commitment to community building and inclusion. Being able to articulate how your personal values align with their mission will set you apart as a candidate who is not only qualified but also genuinely invested in their goals.
We think you need these skills to ace Planning Team Leader
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Planning Team Leader position. Understand the key responsibilities and required skills, as this will help you tailor your application to highlight relevant experiences.
Tailor Your CV: Customise your CV to reflect the specific skills and experiences mentioned in the job description. Emphasise your leadership abilities, customer service experience, and any familiarity with scheduling tools or data analysis that aligns with the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for operational excellence and customer service. Use specific examples from your past experiences to demonstrate how you meet the requirements of the role and how you can contribute to LiveWest's mission.
Highlight Relevant Achievements: In both your CV and cover letter, include quantifiable achievements that relate to the role. For instance, mention any improvements you've made in team performance or customer satisfaction in previous positions, as this will strengthen your application.
How to prepare for a job interview at LiveWest
✨Show Your Leadership Skills
As a Planning Team Leader, demonstrating your leadership abilities is crucial. Be prepared to discuss your experience in coaching and developing teams, and share specific examples of how you've driven performance and fostered a culture of customer service.
✨Understand the Role's Key Performance Indicators
Familiarise yourself with the key performance indicators relevant to the role. Be ready to explain how you have used these metrics in previous positions to improve service delivery and operational efficiency.
✨Demonstrate Problem-Solving Abilities
The ability to diagnose responsive repairs and resolve issues is vital. Prepare to discuss scenarios where you've successfully identified problems and implemented effective solutions, particularly in a customer repair context.
✨Highlight Your Data Analysis Skills
Since the role involves interpreting data and making informed decisions, be sure to showcase your data analysis skills. Provide examples of how you've used data to drive outcomes and improve processes in past roles.
