At a Glance
- Tasks: Lead a team to deliver top-notch housing management services and drive performance improvements.
- Company: Join LiveWest, a forward-thinking organisation making a real difference in communities.
- Benefits: Enjoy hybrid working, generous leave, health perks, and professional development opportunities.
- Other info: Be part of a diverse team committed to creating homes for everyone.
- Why this job: Influence service delivery and shape the future of neighbourhood services while leading high-performing teams.
- Qualifications: Proven leadership experience, strong communication skills, and knowledge of housing management principles.
The predicted salary is between 40000 - 50000 £ per year.
About The Role
Are you an experienced leader looking for your next opportunity to drive performance and deliver outstanding neighbourhood services? As our Operations Manager – Neighbourhoods, you will play a key leadership role in delivering high-quality housing management services across our general needs customer base. Leading a team of Area Housing Managers, you will ensure our services are customer-focused, efficient and aligned to our values and regulatory responsibilities. You will drive performance, service improvement and consistency across the region, ensuring we deliver a responsive, accessible and high-quality service that puts customers at the heart of everything we do.
Key Responsibilities
- Lead and inspire a team of Area Housing Managers to deliver excellent tenancy and neighbourhood management services.
- Drive performance and continuous improvement across housing services, ensuring value for money and high customer satisfaction.
- Develop and deliver operational plans in line with business objectives and strategy.
- Ensure effective tenancy management, maximising tenancy sustainability and supporting positive neighbourhood outcomes.
- Use customer insight, feedback and performance data to improve services and shape future delivery.
- Manage complaints effectively, ensuring learning is embedded and service improvements are implemented.
- Build strong relationships with internal teams, local authorities and external partners to deliver joined-up services.
- Manage budgets and resources effectively, ensuring services are well-resourced and deliver against agreed targets.
Why Join LiveWest
You’ll be joining a collaborative and forward-thinking organisation where you can make a real difference to our customers and communities. This is a fantastic opportunity to influence service delivery at a strategic level, lead high-performing teams, and contribute to shaping the future of our neighbourhood services. This is a full time, permanent role working 37 hours per week. Hybrid working is available for this role working 2–3 days in the office dependent on business need. You can be based from our Exeter, Tolvaddon or Weston office.
About The Candidate
To be successful in your application for the role of Operations Manager – Neighbourhoods, you will have the essential skills and experience for a level 3 role and the following role specific skills and experience:
Essential
- Proven leadership experience with the ability to inspire, influence and engage teams and stakeholders.
- Experience of managing performance and delivering service improvements within a customer-focused environment.
- Strong communication skills with the ability to challenge and influence at a senior level.
- Experience of delivering projects or operational plans to agreed outcomes and timescales.
- Ability to build and maintain effective relationships with internal and external stakeholders.
- Experience of working with data, insight and performance metrics to drive decision making and improvement.
- Understanding of housing management services and tenancy management principles.
- Knowledge of regulatory and legislative requirements relevant to housing services.
- CIH / HNC qualification (or equivalent experience), or willingness to work towards.
- Evidence of continuing professional development.
- Full UK driving licence.
Desirable
- CIH accredited membership (or willingness to work towards).
Please note: This role is not eligible for CoS. Applicants must have the right to work in the UK for the full duration of the role without requiring a CoS.
About The Company
Our Reward and Benefits
- Working Style: Hybrid working with 2 - 3 days in the office to support your work/life balance.
- Generous Annual Leave: Start with 26 days, plus bank holidays, increasing to 30 days with length of service - and the option to purchase up to 5 extra days (pro rated for part time roles).
- Pension Contributions: Enjoy up to 9% employer contributions with our Defined Contribution scheme.
- Health Benefits and Perks: Access to a health care cash plan (worth up to £1,100 annually), virtual GP services, discounted gym memberships, and retail discounts including access to a Blue Light Card.
- Learning and Development: Invest in your future with ongoing personal and professional growth opportunities.
- Family Support: Policies designed to help you balance work and family life, including a new child payment.
- Wellbeing Matters: Prioritise your health with mental health support, enhanced sick pay, wellness campaigns, and free flu jabs.
- Smarter Travel: Save with our Cycle to Work and Car Benefit schemes.
- Giving Back: Up to four paid volunteering days a year to support our communities.
About Us
At LiveWest, we are united by a shared mission: to create a home for everyone. Each of us takes pride in playing our part in achieving this goal. Our values guide everything we do - from how we work together to how we deliver exceptional services to our customers. Collaboration is at the heart of LiveWest, and we believe that we achieve more when we deliver together. As one of the largest employers in the South West, our team of 1,800 talented colleagues provides a wide range of services to our 80,000 customers. We are passionate about nurturing local talent and creating opportunities for people within the communities we serve. We are committed to supporting our colleagues, giving them the autonomy and encouragement they need to thrive and reach their full potential. Together, we are building brighter futures for everyone.
Inclusion at LiveWest
We are committed to fostering an inclusive and diverse workplace where everyone feels valued, respected, and empowered. We believe that our differences drive innovation, creativity, and excellence, and we strive to create an environment where all colleagues can thrive. As a proud member of Inclusive Employers, a Disability Confident Employer, and a signatory of the Armed Forces Covenant, we are dedicated to supporting all our colleagues and ensuring that our workplace is welcoming and accessible to all. We welcome individuals of all backgrounds, experiences, and perspectives to join our team. LiveWest is dedicated to equal opportunity and actively works to eliminate discrimination and promote diversity at all levels.
Join Us
Join us in our mission to create vibrant and inclusive communities. Make a difference with LiveWest, where every voice is heard, and every contribution is valued.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Manager- Neighbourhoods
✨Dive into Local Government Events
Get yourself to local government events and public sector job fairs. These are great for meeting recruiters and understanding what different organisations, like LiveWest, are looking for. Plus, it shows your genuine interest in the sector!
✨Join Relevant Networks
Look for communities focused on public sector careers. Whether it’s local networking groups or online forums, connecting with professionals in the field can provide insider knowledge and opportunities that you won’t find on typical job boards.
✨Utilise Your University’s Resources
If you’re freshly graduated or still studying, make the most of your university's careers service. They often have exclusive partnerships with companies like LiveWest and can help you get your foot in the door for these full-time public sector roles.
✨Stay Updated with Government Initiatives
Keep your finger on the pulse regarding new government projects and policies. Understanding current initiatives can give you a leg up in interviews, showing that you are informed and genuinely interested in making a difference in the public sector.
We think you need these skills to ace Operations Manager- Neighbourhoods
Some tips for your application 🫡
Highlight Relevant Experience:In the public sector, having experience in community engagement, policy analysis, or project management stands out. Make sure to showcase any previous roles or volunteer work that reflects your understanding of public service values and how they've shaped your career path.
Showcase Your Knowledge of the Sector:When you’re applying for a government role, it’s crucial to demonstrate your understanding of the current political landscape and public policies. Consider including articles you've written or relevant projects that underline your capability to engage with these concepts effectively.
Tailor Your CV to Reflect Core Competencies:Government positions often require a clear demonstration of competencies such as communication, teamwork, and problem-solving. Try to structure your CV to highlight these skills, using specific examples of how you’ve applied them in past experiences, ideally with quantifiable outcomes where possible.
Craft a Compelling Cover Letter:Your cover letter is your chance to tell your story and convey your passion for public service. Discuss why you want to work for LiveWest and how your values align with their mission. Be genuine and let your enthusiasm shine through—this can really set you apart from other candidates.
How to prepare for a job interview at LiveWest
✨Get to Know Public Sector Values
Before your interview with LiveWest, dig deep into their mission and values, especially how they align with public service and community impact. Understand the key policies or initiatives they are involved in – you’ll want to show that you genuinely care about serving the community.
✨Brush Up on Regulatory Knowledge
Brush up on the regulations, laws, and compliance standards relevant to the role you’re applying for. Since this is the government and public sector, they might throw technical questions related to policy frameworks or project management best practices that you'll need to navigate day-to-day.
✨Highlight Teamwork and Collaboration
The government sector thrives on collaboration. Be ready to discuss how you've successfully worked in diverse teams or involved stakeholders in your projects. Show us how you bring people together to get a common goal achieved – that's what public service is all about!
✨Prepare Real-Life Examples
Craft a few STAR (Situation, Task, Action, Result) stories that demonstrate your experience in similar roles. Whether it’s a project that made a difference in the community or a challenging situation you managed, be ready to express how your skills and experiences make you a valuable asset for LiveWest.
