At a Glance
- Tasks: Lead and develop teams to deliver top-notch estate services in vibrant communities.
- Company: Join LiveWest, a company dedicated to creating thriving communities.
- Benefits: Enjoy hybrid working, generous leave, health perks, and professional development opportunities.
- Other info: Be part of an inclusive workplace that values diversity and innovation.
- Why this job: Make a real impact on community wellbeing while enhancing your leadership skills.
- Qualifications: Experience in team leadership and estate services is essential.
The predicted salary is between 36000 - 60000 € per year.
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About The Role
As an Operations Manager within our Estate Services team, you'll provide strong operational leadership to help deliver our vision of being Proud to deliver Cleaner, Greener places for Everyone. This is a key leadership role within a newly formed team, where you'll shape, develop and embed high-quality estate services across our communities in the West of England and Somerset.
You'll lead and develop a regional Estate Services team, working closely with another Operations Manager covering Devon and Cornwall, and collaborating with colleagues and stakeholders across the business. With responsibility for both in-house teams and contractors, you'll focus on safety, customer satisfaction, value for money and continuous improvement.
Key responsibilities include
- Leading and developing Estate Services teams to deliver excellent customer service across our estates.
- Managing operational and financial performance, ensuring value for money and high standards.
- Overseeing estate services delivery, including grounds maintenance, communal cleaning, waste and car park management.
- Procuring and managing large-scale contracts (circa £800k) and driving strong contractor performance.
- Ensuring effective health and safety management across communal areas.
- Working collaboratively across the business and deputising for the Head of Estate Management when required, including participation in a Tier 2 out-of-hours rota.
Why should I join LiveWest?
At LiveWest, you'll be part of an organisation that is committed to making a positive difference for our customers and communities. You'll have the opportunity to shape a growing service, lead engaged teams and see the impact of your work on the places people call home.
- This is a full time role working 37 hours per week.
- Hybrid working is available for this role, working at least 2 days per week in the office, dependent on business need. You will be based from our Exeter or Tolvaddon.
For further information about this role, and LiveWest, please view our candidate information pack.
About The Candidate
To be successful in your application for the role of Operations Manager – Estate Services, you will have the essential skills and experience for a Level 3 – Manager/Specialist role (please see candidate information pack) and the following role specific skills and experience:
Essential
- Substantial experience of leading and developing teams, ideally in a regional or multi-site setting.
- Experience of managing operational services through both direct delivery teams and contractors.
- Proven ability to influence change and improve performance and ways of working.
- Demonstrable experience of delivering high levels of customer satisfaction.
- Experience of managing health and safety within an operational or estate-based environment.
Knowledge
- Knowledge of estate services within a comparable organisation.
- Experience of working within a regulated industry (for example social housing, grounds maintenance or utilities).
Qualifications
- Proficient level of literacy and numeracy.
- Evidence of ongoing professional development, such as leadership or management training.
- Full UK driving licence.
Desirable
- Experience of estate and grounds management.
- Experience or knowledge of horticulture, arboriculture or estate management gained through study or experience.
Please note: This role is not eligible for CoS. Applicants must have the right to work in the UK for the full duration of the role without requiring a CoS.
Our Reward and Benefits
- Working Style: Hybrid working with 2 - 3 days in the office to support your work
- Generous Annual Leave: Start with 26 days, plus bank holidays, increasing to 30 days with length of service - and the option to purchase up to 5 extra days (pro rated for part time roles).
- Pension Contributions: Enjoy up to 9% employer contributions with our Defined Contribution scheme.
- Health Benefits and Perks: Access to a health care cash plan (worth up to £1,100 annually), virtual GP services, discounted gym memberships, and retail discounts including access to a Blue Light Card.
- Learning and Development: Invest in your future with ongoing personal and professional growth opportunities.
- Family Support: Policies designed to help you balance work and family life, including a new child payment.
- Wellbeing Matters: Prioritise your health with mental health support, enhanced sick pay, wellness campaigns, and free flu jabs.
- Smarter Travel: Save with our Cycle to Work and Car Benefit schemes.
- Giving Back: Up to four paid volunteering days a year to support our communities.
Operations Manager - Estate Services in Exeter employer: LiveWest
LiveWest is an exceptional employer dedicated to creating vibrant communities and delivering outstanding services. As an Operations Manager in Estate Services, you will benefit from a supportive hybrid work environment, generous annual leave, and extensive professional development opportunities. Join a diverse team that values innovation and collaboration, making a meaningful impact in people's lives while enjoying a healthy work-life balance.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Manager - Estate Services in Exeter
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend local events, and join relevant online groups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching LiveWest and understanding their values and mission. Tailor your responses to show how your experience aligns with their goals, especially in estate services and community building.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to build confidence. Focus on articulating your leadership style and how you've improved customer satisfaction in past roles.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the LiveWest team.
We think you need these skills to ace Operations Manager - Estate Services in Exeter
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Operations Manager role. Highlight your experience in leading teams and managing estate services, as this will show us you’re a perfect fit for our mission at LiveWest.
Showcase Your Achievements:Don’t just list your responsibilities; share specific examples of how you’ve improved customer satisfaction or enhanced performance in previous roles. We love seeing tangible results that demonstrate your impact!
Be Authentic:Let your personality shine through in your application. We value innovation and collaboration, so don’t hesitate to share your unique approach to problem-solving and team leadership. We want to know what makes you tick!
Apply Through Our Website:For the best chance of success, make sure to submit your application directly through our website. This way, we can easily track your application and ensure it gets the attention it deserves. Good luck!
How to prepare for a job interview at LiveWest
✨Know Your Stuff
Make sure you brush up on your knowledge of estate and grounds management, as well as social housing policies. Being able to discuss current trends and how they apply to LiveWest will show that you're not just interested in the role, but also in the industry.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in the past. Think about specific situations where you improved performance or customer satisfaction. This will demonstrate your capability to lead the Estate Services team effectively.
✨Be Customer-Centric
Since customer focus is key for this role, come ready with ideas on how to enhance customer feedback processes. Discuss any previous experiences where you acted on customer feedback to improve services, showing that you understand the importance of customer satisfaction.
✨Get Familiar with Contract Management
Brush up on your procurement and contract management experience. Be prepared to discuss how you've ensured compliance with standards in previous roles, as this will be crucial for overseeing large-scale contracts at LiveWest.
