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For Companies At a Glance
- Tasks: Lead a team of technicians to deliver top-notch home services and repairs.
- Company: Join LiveWest, the largest housing association in the South West.
- Benefits: Enjoy generous leave, health perks, and professional development opportunities.
- Why this job: Make a real difference in your community by ensuring safe and well-maintained homes.
- Qualifications: Experience in construction, strong communication skills, and a valid UK driving licence.
- Other info: Flexible working options and a supportive, inclusive culture await you.
The predicted salary is between 36000 - 60000 £ per year.
About The Role
Are you a skilled Lead Technician looking to make a difference in your community? Join LiveWest, the largest housing association in the South West, and help us provide high-quality homes and services to our customers. As a Lead Technician, you will play a crucial role in leading and supporting a team of Multi Skilled Technicians (MSTs) or Roofers, ensuring they deliver effective and efficient installation, repairs, maintenance, and refurbishment services. This role is a mobile role, working predominantly in Tolvaddon area. You will ideally be based within a 30 minute commute of this patch.
Key Responsibilities:
- Health and Safety: Support the Property Delivery Team Manager in promoting health, safety, and welfare within the team, ensuring compliance with policies and procedures.
- Team Leadership: Act as the primary point of contact for the team in the absence of the Property Delivery Team Manager, providing technical advice and support.
- Customer Service: Assist in resolving customer complaints, maintaining good relationships with customers, external partners, contractors, and internal colleagues.
- Quality Control: Conduct pre, ongoing, and post-work inspections to ensure high-quality standards are met by both the internal maintenance team and contracting partners.
- Fleet Management: Inspect and audit MST’s/Roofers' vehicles to ensure they are maintained and used correctly and safely.
- Business Support: Assist operational colleagues in resolving difficult problems and support cross-team working to build an ethos of “one team, one purpose.”
Why Join LiveWest:
- Make a Difference: Contribute to the well-being of our customers by ensuring their homes are safe and well-maintained.
- Professional Development: Access ongoing training and development opportunities to enhance your skills and advance your career.
- Collaborative Culture: Work with a dedicated and passionate team committed to delivering high-quality services.
This role is being offered on a full time permanent basis working 40 hours per week. For further information about this role, and LiveWest, please view our candidate information pack. We are committed to safeguarding and promoting the welfare of vulnerable groups. Appointment to this role is subject to a satisfactory basic DBS check.
About The Candidate
To be successful in your application for the role of Lead Technician, you will have the essential skills and experience for a level one role (please see candidate information pack) and the following role specific skills and experience:
- Technical Expertise: Proven experience in providing technical advice and support to a remote mobile working team in construction and maintenance operations.
- Communication Skills: Ability to build relationships with internal and external partners and stakeholders.
- Industry Knowledge: Strong understanding of quality housing/construction maintenance, repairs, and refurbishment.
- Health and Safety Awareness: Knowledge of health and safety legislation and requirements in construction and maintenance activities.
- IT Skills: Proficient in the use and application of mobile technology.
- Driving Licence: A full, valid UK driving licence is essential.
Qualifications Required:
- Apprenticeship or qualification in a core trade and/or qualified by experience.
- Health and safety training (CITB SSSTS, IOSH or equivalent).
Please note: This role is not eligible for a CoS. Applicants must have the right to work in the UK for the full duration of the role without a CoS.
Our Reward and Benefits:
- Company Van: Includes a fuel card for work-related travel.
- Full Kit: Uniform and PPE supplied for your safety and convenience.
- Generous Annual Leave: Start with 26 days, plus bank holidays, increasing to 30 days with length of service - and the option to purchase up to 5 extra days (pro rated for part time roles).
- Pension Contributions: Enjoy up to 9% employer contributions with our Defined Contribution scheme.
- Health Benefits and Perks: Access to a health care cash plan (worth up to £1,100 annually), virtual GP services, discounted gym memberships, and retail discounts including access to a Blue Light Card.
- Learning and Development: Invest in your future with ongoing personal and professional growth opportunities.
- Family Support: Policies designed to help you balance work and family life, including a new child payment.
- Wellbeing Matters: Prioritise your health with mental health support, enhanced sick pay, wellness campaigns, and free flu jabs.
- Smarter Travel: Save with our Cycle to Work and Car Benefit schemes.
- Giving Back: Up to four paid volunteering days a year to support our communities.
About Us:
At LiveWest, we are united by a shared mission: to create a home for everyone. Each of us takes pride in playing our part in achieving this goal. Our values guide everything we do - from how we work together to how we deliver exceptional services to our customers. Collaboration is at the heart of LiveWest, and we believe that we achieve more when we deliver together. As one of the largest employers in the South West, our team of 1,800 talented colleagues provides a wide range of services to our 80,000 customers. We are passionate about nurturing local talent and creating opportunities for people within the communities we serve. We are committed to supporting our colleagues, giving them the autonomy and encouragement they need to thrive and reach their full potential. Together, we are building brighter futures for everyone.
Inclusion at LiveWest
At LiveWest, we are committed to fostering an inclusive and diverse workplace where everyone feels valued, respected, and empowered. We believe that our differences drive innovation, creativity, and excellence, and we strive to create an environment where all colleagues can thrive. As a proud member of Inclusive Employers, a Disability Confident Employer, and a signatory of the Armed Forces Covenant, we are dedicated to supporting all our colleagues and ensuring that our workplace is welcoming and accessible to all. We welcome individuals of all backgrounds, experiences, and perspectives to join our team. LiveWest is dedicated to equal opportunity and actively works to eliminate discrimination and promote diversity at all levels. Join us in our mission to create vibrant and inclusive communities. Make a difference with LiveWest, where every voice is heard, and every contribution is valued.
Lead Technician employer: LiveWest
Contact Detail:
LiveWest Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lead Technician
✨Tip Number 1
Network like a pro! Reach out to your contacts in the industry and let them know you're on the hunt for a Lead Technician role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching LiveWest and understanding their values. Show them you’re not just another candidate; demonstrate how your skills align with their mission to create homes for everyone.
✨Tip Number 3
Practice your communication skills! As a Lead Technician, you'll need to build relationships with various stakeholders. Role-play common interview questions with a friend to boost your confidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the LiveWest team.
We think you need these skills to ace Lead Technician
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experience align with the Lead Technician role. We want to see how you can contribute to our mission at LiveWest!
Showcase Your Technical Expertise: Don’t hold back on sharing your technical know-how! We’re looking for someone with solid experience in construction and maintenance, so let us know how you’ve led teams and tackled challenges in the past.
Communicate Clearly: Strong communication is key in this role. Use your application to demonstrate how you've built relationships with customers and colleagues. We love seeing examples of effective teamwork!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role there!
How to prepare for a job interview at LiveWest
✨Know Your Stuff
Make sure you brush up on your technical expertise related to construction and maintenance. Be ready to discuss your experience in providing support to mobile teams, as this will show that you understand the role and can hit the ground running.
✨Showcase Your Leadership Skills
As a Lead Technician, you'll be leading a team, so highlight any previous leadership experiences. Prepare examples of how you've successfully managed teams or resolved conflicts, and be ready to explain how you would support your team in the absence of the Property Delivery Team Manager.
✨Communicate Effectively
Strong communication skills are key for this role. Think about how you can demonstrate your ability to build relationships with customers and colleagues. Practice articulating your thoughts clearly and confidently, especially when discussing customer service scenarios.
✨Health and Safety First
Familiarise yourself with health and safety legislation relevant to the construction industry. Be prepared to discuss how you would promote a safe working environment for your team and ensure compliance with policies. This shows that you take safety seriously and are committed to maintaining high standards.
