Independent Living Officer

Do you thrive on building meaningful relationships and making a real difference in people’s daily lives? As an Independent Living Officer, you’ll play a key role in helping older customers live safely, securely and independently within our Independent Living schemes. You’ll be a familiar and trusted presence on site, ensuring the scheme is well‑managed, welcoming and compliant, while offering low‑level support, guidance and signposting to help customers thrive in their homes.

You’ll be the first point of contact for customers, working closely with colleagues and local partners to deliver a friendly, consistent and customer‑focused service. From supporting new customers to settle in, to maintaining safe communal spaces, you’ll help create positive environments where customers feel supported, included and able to enjoy life in their community.

• Ensure the scheme is safe, clean and well maintained, overseeing contractors and monitoring standards.
• Carry out regular health and safety checks, fire safety inspections and scheme risk assessments, keeping accurate records.
• Provide advice and signposting to customers, including support to access external agencies, alarms and wellbeing services.
• Welcome new customers, complete scheme inductions and assist with basic support or benefit‑related queries.
• Help customers understand their tenancy responsibilities, addressing low‑level breaches and escalating concerns where necessary.
• Build strong relationships with colleagues and local partners to support community activities and a positive living environment.
• Support customers to maintain their tenancy, offering low‑level support around budgeting, accessing benefits and managing their home.
• Work collaboratively to identify improvements and new ways of working to enhance services for customers.

Why Join LiveWest: You’ll be part of a friendly, supportive team that makes a meaningful difference every day. In this role, you’ll have the autonomy to build strong relationships with customers, take initiative and shape how services are delivered within your schemes. If you’re passionate about helping people live well and want a role where you can see the positive impact of your work, this is a great opportunity.

This role is full time, permanent, on a 37‑hour per week schedule. It is field based across Mid‑West Cornwall (Truro, Camborne, St Ives) with occasional travel to other areas, such as Plymouth, to cover duties. We are committed to safeguarding and promoting the welfare of vulnerable groups. Appointment to this role is subject to a satisfactory enhanced DBS check.

To be successful in this role you will have the essential skills and experience for a level 1 role and the following specific skills and experience.

• Experience in a customer‑facing role focused on delivering excellent customer service.
• Ability to work independently with high levels of resilience and autonomy.
• Strong communication skills and the ability to build effective relationships with customers and partners.
• Ability to take initiative, solve problems and resolve issues at first contact.
• Understanding of professional boundaries and ability to work sensitively with older customers.
• Good literacy, numeracy and general IT skills.
• CIH Level 3 qualification or equivalent experience.
• Full, valid UK driving licence.

• Experience working in the social housing sector or with registered providers.
• Understanding of issues affecting older people and local service provision.

Please note: This role is not eligible for CoS. Applicants must have the right to work in the UK for the full duration of the role without requiring a CoS.

Generous Annual Leave: Start with 26 days, plus