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For Companies At a Glance
- Tasks: Provide exceptional support to customers via phone, email, and social media.
- Company: A leading social housing organisation dedicated to community support.
- Benefits: Competitive salary, flexible hours, and opportunities for personal growth.
- Why this job: Make a real difference in people's lives while enhancing your customer service skills.
- Qualifications: Strong communication skills and a passion for helping others.
- Other info: Join a supportive team in a dynamic environment focused on customer satisfaction.
The predicted salary is between 28800 - 43200 £ per year.
A social housing organization in the United Kingdom is seeking a Customer Service Adviser to provide exceptional support as the first point of contact for customer queries. This role involves managing interactions through various channels such as phone, email, and social media, while maintaining a calm demeanor under pressure.
Ideal candidates will possess strong communication skills and a commitment to improving customer satisfaction through effective problem-solving and teamwork.
Housing Customer Service Specialist employer: LiveWest
Contact Detail:
LiveWest Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Customer Service Specialist
✨Tip Number 1
Make sure to research the organisation before your interview. Knowing their values and mission can help you tailor your responses and show that you're genuinely interested in the role.
✨Tip Number 2
Practice common customer service scenarios. Think about how you'd handle difficult customers or tricky situations, as this will demonstrate your problem-solving skills during the interview.
✨Tip Number 3
Don’t forget to showcase your communication skills! Whether it’s through a mock interview or during the actual one, be clear and concise in your answers to highlight your ability to interact effectively.
✨Tip Number 4
Apply through our website for a smoother process! It not only shows your enthusiasm but also ensures your application gets the attention it deserves.
We think you need these skills to ace Housing Customer Service Specialist
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let us see your enthusiasm for helping others. Share examples of how you've gone above and beyond to assist customers in the past. This will show us that you’re not just looking for a job, but you genuinely care about making a difference.
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your relevant experience and skills. Use keywords from the job description to demonstrate that you understand what we’re looking for in a Housing Customer Service Specialist. It’ll make your application stand out!
Keep It Clear and Concise: We appreciate clarity! Make sure your application is easy to read and straight to the point. Avoid jargon and keep your sentences short. This will help us quickly grasp your qualifications and why you’d be a great fit for our team.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do – just follow the prompts and you’ll be on your way to joining our fantastic team!
How to prepare for a job interview at LiveWest
✨Know Your Stuff
Before the interview, make sure you understand the basics of social housing and the specific services the organisation offers. Familiarise yourself with common customer queries and think about how you would handle them. This will show your genuine interest in the role and help you stand out.
✨Practice Active Listening
During the interview, demonstrate your communication skills by actively listening to the interviewer. Nod, maintain eye contact, and ask clarifying questions if needed. This not only shows that you’re engaged but also reflects the kind of attentive service you’d provide to customers.
✨Stay Calm Under Pressure
Since the role involves managing customer interactions under pressure, be prepared to discuss how you handle stressful situations. Share specific examples from your past experiences where you successfully resolved a challenging issue while keeping your cool.
✨Showcase Teamwork Skills
Highlight your ability to work well in a team during the interview. Discuss instances where you collaborated with others to improve customer satisfaction or solve problems. This will demonstrate that you’re not just a lone wolf but someone who values teamwork in achieving common goals.
