Homeownership and Commercial Officer

We’re looking for a Homeownership and Commercial Officer to join our Homeownership and Commercial Services team. In this busy and varied role, you’ll be the first point of contact for shared owners, leaseholders, retirement leaseholders, homeowners receiving our services, and commercial and market rent customers.

You’ll provide a friendly and responsive service across all aspects of block and estate management. Working closely with colleagues across LiveWest, you’ll make sure services are well‑coordinated, great value for money and delivered in line with legislation, best practice and our values.

• Act as a trusted and professional point of contact for shared owners, leaseholders and commercial and market rented customers.
• Support the management of blocks and estates by working effectively with colleagues across a wide range of teams and carrying out scheme and customers visits when required.
• Build constructive and professional relationships with colleagues, customers and contractors.
• Provide guidance and information on leases, transfers, and tenancy agreements to customers and colleagues.
• Handle customer issues with empathy, clarity and fairness. Assist with resolving complaints and contributing towards overall customer satisfaction.
• Work collaboratively with the Service Charge Team to review budgets, ensuring accuracy, legal compliance and value for money.
• Manage legal enquiries and documentation for property resales, lease extensions, and deed of variations.

You’ll be part of an organisation that puts customers first, supports flexible ways of working and encourages people to grow, innovate and collaborate. You’ll have the chance to make a real difference to customers across a varied patch while being supported by a knowledgeable and friendly team.

This role is being offered on a full time, permanent basis working 37 hours per week. This is a field based role, based at Tolvaddon with travel to patches as required.

To be successful in your application for the role of Homeownership and Commercial Officer, you will have the essential skills and experience for a level 1 role and the following role specific skills and experience:

• Experience of working in leasehold management, block or estate management, or a related profession.
• Understanding of leases and conveyances.
• Knowledge of legislation affecting leaseholders, including Section 20 consultation, service charges and lease extensions.
• Experience of maximising income and minimising rent loss.
• Excellent customer focus with the ability to manage and resolve complaints effectively.
• Ability to work collaboratively with colleagues across Property Services, Service Charge teams and Neighbourhoods.
• A full, valid UK driving licence and access to a suitable vehicle.

• TPI / CIH qualification or relevant equivalent expertise through experience or other relevant qualification.
• An understanding of block and estate management.

Please note: This role is not eligible for CoS. Applicants must have the right to work in the UK for the full duration of the role without requiring a CoS.

• Generous Annual Leave: Start with 26 days, plus bank holidays, increasing to 30 days with length of service - and the option to purchase up to 5 extra days (pro rated for part time roles).
• Pension Contributions: Enjoy up to 9% employer contributions with our Defined Contribution scheme.
• Health Benefits and Perks: Access to a health care cash plan (worth up to £1,100 annually), virtual GP services, discounted gym memberships, and retail discounts including access to a Blue Light Card.
• Learning and Development: Invest in your future with ongoing personal and professional growth opportunities.
• Family Support: Policies designed to help you balance work and family life, including a new child payment.
• Wellbeing Matters: Prioritise your health with mental health support, enhanced sick pay, wellness campaigns, and free flu jabs.
• Smarter Travel: Save with our Cycle to Work and Car Benefit schemes.
• Giving Back: Up to four paid volunteering days a year to support our communities.

At LiveWest, we are united by a shared mission: to create a home for everyone. Each of us takes pride in playing our part in achieving this goal. Our values guide everything we do - from how we work together to how we deliver exceptional services to our customers. Collaboration is at the heart of LiveWest, and we believe that we achieve more when we deliver together. As one of the largest employers in the South West, our team of 1,800 talented colleagues provides a wide range of services to our 80,000 customers. We are passionate about nurturing local talent and creating opportunities for people within the communities we serve. We are committed to supporting our colleagues, giving them the autonomy and encouragement they need to thrive and reach their full potential. Together, we are building brighter futures for everyone.

At LiveWest, we are committed to fostering an inclusive and diverse workplace where everyone feels valued, respected, and empowered. We believe that our differences drive innovation, creativity, and excellence, and we strive to create an environment where all colleagues can thrive. We welcome individuals of all backgrounds, experiences, and perspectives to join our team. LiveWest is dedicated to equal opportunity and actively works to eliminate discrimination and promote diversity at all levels.

Join us in our mission to create vibrant and inclusive communities. Make a difference with LiveWest, where every voice is heard, and every contribution is valued.