Homeownership and Commercial Officer

About the Role:

Are you ready to make a real impact in the Housing Sector? LiveWest are looking for an experienced Homeownership and Commercial Officer to join our team. If you have experience in a similar role, and thrive in a fast-paced, dynamic environment, this is your chance to contribute to meaningful work with a purpose.

Key Responsibilities:

As a Homeownership and Commercial Officer, you’ll:

• Deliver outstanding block and estate management services to a wide range of tenures, including shared ownership, freehold, leasehold, commercial and market rent properties.
• Oversee service charge budgets, ensuring accuracy, compliance with leasehold legislation, and value for money.
• Provide advice and information on leases, transfers, and tenancy agreements to customers and colleagues.
• Manage legal enquiries and documentation for property resales, lease extensions, and deed of variations.
• Handle the marketing, letting and compliance for market-rented and commercial properties.
• Collaborate with stakeholders to contribute to the successful development and management of new housing schemes.
• Resolve complaints effectively and ensure high levels of customer satisfaction.

Why Join LiveWest?

At LiveWest, we’re not just about homes – we’re about creating thriving communities. Joining us means being part of a team committed to delivering high-quality housing services, with a focus on innovation and collaboration.

This role is being offered on a full time, permanent basis and is field based, from our Weston-super-Mare office. Hybrid working is available with 2 – 3 days in the office, or out in the community, dependent on business need.

For further information about this opportunity, please click here to view our candidate information pack.

We are committed to safeguarding and promoting the welfare of vulnerable groups, and expect all colleagues to share this commitment. Appointment to the post will be subject to a satisfactory basic check via the Disclosure and Barring Service.

About The Candidate

To be considered for the role of Homeownership and Commercial Officer, you will have the essential skills and knowledge for a Level 1 role (please see our candidate information pack) and the following role specific experience and skills:

• Proven experience of working in leasehold management, block/estate management or related fields.
• Strong understanding of lease agreements, service charge legislation, and property management practices.
• Hold a CIH/HNC in Housing. (D)
• Have a good understanding of various homeownership tenures, including shared ownership, leasehold, freehold and market rent.
• A knowledge of commercial management (D).
• Have an excellent ability to deliver first class customer service.
• Excellent interpersonal skills to engage effectively with customers and partners.
• Have a pro-active approach to managing workloads and resolving challenges.
• Hold a full, valid UK driving licence and access to a suitable vehicle.

Other organisations may call this role: Leasehold Officer, Property Manager

About The Company

Our Reward and Benefits:

• Defined Contribution pension scheme – employer contribution of 6% – 9%.
• Discretionary Bonus scheme.
• Death in Service benefit (3 x salary).
• 26 days annual leave plus bank holidays with service related increase to your entitlement up to 30 days plus an option to purchase extra annual leave.
• Family Friendly policies.
• Health Cash Plan including dental and optical cover (worth up to £1,100 per annum).
• Employee Assistance Programme.
• Health and Wellbeing programme which includes enhanced sick pay, monthly campaigns, training and yearly flu jabs.
• Cycle to Work scheme.
• Car Benefit scheme.
• Learning and Development including coaching and professional qualification support.
• Volunteering days.

About Us:
LiveWest provides over 40,000 homes to over 80,000 people throughout the South West from Gloucestershire to the Isles of Scilly. We have plans to build over 5,000 homes in the area over the next five years, developing new homes of all tenures including low-cost rent and sale, market rent and sale, and a range of supported housing and intermediate housing products, creating choice and flexibility.
As well as developing new homes, we continue to invest in existing properties and communities. Through the stability of good housing, we place better living for better lives at the centre of our mission both today and for generations to come. At LiveWest we believe in a home for everyone.
As an Inclusive Employer, we celebrate diversity and are committed to creating an inclusive environment for all colleagues. For further information about our Equality, Diversity and Inclusion policy, please click here .