Home Condition Officer

Do you enjoy being out on site, asking the right questions and using evidence to make smart decisions that genuinely improve people’s homes? As a Home Condition Officer, you will play a vital role in shaping how we invest in and care for our homes. Working predominantly out in the field across our schemes, you’ll spend much of your time on site, carrying out condition assessments and helping to ensure our asset data is accurate, reliable and evidence‑led. This role is ideal for someone who brings energy to their work, values doing the right thing, and applies intelligent analysis to ensure every decision about our homes is well informed and aligned with LiveWest’s commitment to safe, high‑quality living environments.

Key Responsibilities

• Carrying out site‑based condition assessments of building components across LiveWest homes.
• Accurately recording, updating and validating asset condition data.
• Working collaboratively with surveyors, coordinators and data colleagues to maintain high‑quality, trusted datasets.
• Providing insight and analysis to support the development of evidence‑led asset investment programmes.
• Supporting improvements to asset data governance and investment planning processes.
• Ensuring assessments and recommendations align with organisational priorities, risk and customer need.

About The Candidate

To be successful in your application for the role of Home Condition Officer, you will have the essential skills and experience for a level 1 role and the following role specific skills and experience.

Essential

• Practical understanding of property condition or building pathology.
• Experience of updating, checking or maintaining datasets with a high level of accuracy and attention to detail.
• Confident use of Microsoft Excel.
• Ability to work constructively with colleagues across different disciplines, asking thoughtful questions and challenging assumptions respectfully.
• Professional qualification in housing, construction or surveying (or working towards one).

Desirable

• Experience using Keystone or other asset management, housing or repairs systems.

Working Hours and Location

This role is full time (37 hours per week) and is based on field/scheme work across Cornwall, Devon and Somerset. Your nearest base office will be Tolvaddon, Exeter or Weston depending on location. It is a 12‑month fixed‑term contract, or a secondment opportunity for internal colleagues. You will have the ability to travel independently across LiveWest housing locations, including regular overnight stays where required.

EEO Statement

We are committed to safeguarding and promoting the welfare of vulnerable groups. Appointment to this role is subject to a satisfactory basic DBS check.

Benefits

• Generous Annual Leave – start with 26 days, plus bank holidays, increasing to 30 days with length of service, and the option to purchase up to 5 extra days.
• Pension Contributions – up to 9% employer contributions with our Defined Contribution scheme.
• Health Benefits and Perks – access to a health care cash plan, virtual GP services, discounted gym memberships and retail discounts including a Blue Light Card.
• Learning and Development – ongoing personal and professional growth opportunities.
• Family Support – policies to help balance work and family life, including a new child payment.
• Wellbeing Matters – mental health support, enhanced sick pay, wellness campaigns and free flu jabs.
• Smarter Travel – Cycle to Work and Car Benefit schemes.
• Giving Back – up to four paid volunteering days a year.