At a Glance
- Tasks: Lead a dynamic team to ensure safe access for compliance checks and repairs.
- Company: Join a forward-thinking organisation dedicated to community service.
- Benefits: Enjoy hybrid working, generous leave, health perks, and professional development.
- Other info: Flexible working environment with opportunities for personal growth and community support.
- Why this job: Make a real difference in your community while developing your leadership skills.
- Qualifications: Experience in people management and strong communication skills are essential.
The predicted salary is between 35000 - 45000 £ per year.
About The Role
We are looking for a proactive and motivated Team Manager – Gaining Access to lead a high‑performing team delivering an essential service across our communities. You will manage a team of Co‑ordinators and Enforcement Officers, ensuring safe, timely access to properties for compliance checks and repairs, while supporting wider business areas where access is a challenge. You will play a vital role in leading your team to deliver a customer‑focused, compliant and efficient service, working collaboratively with internal and external stakeholders.
Key Responsibilities
- Leading, motivating and developing a team to deliver a high-quality gaining access service
- Managing performance to ensure service delivery meets agreed targets and standards
- Ensuring compliance with legal, regulatory and organisational requirements
- Building strong relationships with internal teams, contractors and external partners
- Supporting the resolution of complex or sensitive cases
- Monitoring and improving service processes to drive efficiency and customer satisfaction
- Drive customer engagement, including support for vulnerable customers
- Managing resources effectively to meet operational demands
- Promoting a strong health, safety and safeguarding culture within the team
About The Candidate
To be successful in your application for the role of Team Manager – Gaining Access, you will have the essential skills, experience, knowledge and qualifications for a level 4 role and the following role specific skills and experience:
Essential Skills, Experience, Knowledge and Qualifications
- Proven experience in a people management or supervisory role
- Strong leadership skills with the ability to motivate and develop a team
- Experience managing operational services and delivering against targets
- Excellent communication and stakeholder management skills
- Ability to manage complex or sensitive situations with professionalism and empathy
- Strong organisational skills with the ability to prioritise workload effectively
- Knowledge of compliance, health and safety, and safeguarding responsibilities
- Competent in using IT systems and data to monitor and improve performance
Desirable Skills, Experience, Knowledge and Qualifications
- Experience within housing, property services or a similar environment
- Understanding of legal processes relating to gaining access
- Experience working in a regulated environment
- Relevant leadership or management qualification
Working Details
This is a full time role working 37 hours per week. Hybrid Working is available for this role working 2-3 days in the office dependent on business need. You will be based from our Exeter office. We are committed to safeguarding and promoting the welfare of vulnerable groups. Appointment to this role is subject to a satisfactory basic DBS check.
Benefits
- Working Style: Hybrid working with 2 - 3 days in the office to support your work/life balance.
- Generous Annual Leave: Start with 26 days, plus bank holidays, increasing to 30 days with length of service - and the option to purchase up to 5 extra days (pro‑rated for part‑time roles).
- Pension Contributions: Enjoy up to 9% employer contributions with our Defined Contribution scheme.
- Health Benefits and Perks: Access to a health care cash plan (worth up to £1,100 annually), virtual GP services, discounted gym memberships, and retail discounts including access to a Blue Light Card.
- Learning and Development: Invest in your future with ongoing personal and professional growth opportunities.
- Family Support: Policies designed to help you balance work and family life, including a new child payment.
- Wellbeing Matters: Prioritise your health with mental health support, enhanced sick pay, wellness campaigns, and free flu jabs.
- Smarter Travel: Save with our Cycle to Work and Car Benefit schemes.
- Giving Back: Up to four paid volunteering days a year to support our communities.
Equal Opportunity
LiveWest is an equal opportunity employer. We welcome all candidates and are committed to fostering an inclusive and diverse workplace.
Team Manager - Gaining Access in Exeter employer: LiveWest
LiveWest is an exceptional employer that prioritises the well-being and development of its employees, offering a hybrid working model to support work-life balance. With generous annual leave, robust health benefits, and a strong commitment to personal and professional growth, employees are empowered to thrive in a supportive and inclusive environment. Located in Exeter, the company fosters a culture of collaboration and community engagement, making it an ideal place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Team Manager - Gaining Access in Exeter
✨Tip Number 1: Get Involved in Consulting Case Competitions
Look for case competitions hosted by universities and consulting firms. They’re a fab way to showcase your problem-solving skills and meet industry players. Plus, winning one can seriously boost your CV, which we know is key when applying for roles like Team Manager - Gaining Access at LiveWest!
✨Tip Number 2: Leverage Alumni Networks
Tap into your university’s alumni network; many consultants love to help out new talent. Reach out to alumni who are working in management consulting, they might have insider knowledge about openings at firms like LiveWest or be willing to refer you for that Team Manager - Gaining Access position!
✨Tip Number 3: Attend Industry Events and Conferences
Keep an eye on management consulting events, workshops, or panels. These are prime opportunities to network with top professionals and get your name out there. You might even bump into someone from LiveWest who’s on the lookout for their next Team Manager - Gaining Access star!
✨Tip Number 4: Polish Your Consulting Skills Online
Engage with online platforms that offer consulting simulations or courses. Prove your chops by completing relevant projects — this not only beefs up your experience but also gives you concrete examples to chat about during interviews for that full-time Team Manager - Gaining Access role at LiveWest!
We think you need these skills to ace Team Manager - Gaining Access in Exeter
Some tips for your application 🫡
Show Your Problem-Solving Skills:In management consulting, it's all about problem-solving—so make sure your CV highlights your analytical and critical thinking skills. Include examples from your studies or previous roles where you tackled complex issues or came up with innovative solutions. Quantify your achievements whenever possible to demonstrate your impact!
Tailor Your Cover Letter:Your cover letter is your chance to explain why you're a perfect fit for the consulting world. Focus on your motivation for joining the industry and how your skills align with the requirements of the role at LiveWest. Remember to mention any relevant coursework or projects that showcase your understanding of strategic frameworks or business models!
Highlight Team Experience:Consultants often work in teams, so it's vital to showcase your collaborative skills. Include experiences where you've worked effectively with others, whether in academic group projects or internships. Discuss your role in the team and how you helped achieve common goals, demonstrating you can thrive in a consultancy environment.
Professionalise Your Online Presence:Make sure your LinkedIn and any other professional profiles are up to date, reflecting your career aspirations in management consulting. Connect with industry professionals and follow relevant groups—show you’re serious about entering this field. Applying through our website is a great way to get noticed, so showcase your personality and enthusiasm there!
How to prepare for a job interview at LiveWest
✨Master the Case Study Game
In management consulting, case study interviews are all the rage. Make sure to practice structuring your thoughts and analysing data on the fly. Use resources like example case studies to get comfortable with frameworks and solutions. Remember, it’s not just about getting the right answer but showcasing your thought process, so talk us through your reasoning!
✨Know Your Numbers
Be prepared for some numerical and analytical questions. Brush up on your mental math and be ready to interpret data from charts or graphs. We might throw some business scenarios at you that require a quick turnaround on numerical analysis, so practice these skills to feel confident and swift!
✨Show Your Leadership Flair
As this is a full-time role, we want to see your potential as a seasoned consultant. Be ready to discuss experiences where you've led a project or a team. Think about times you've influenced decisions or navigated challenges—this is your chance to show how you can thrive in a fast-paced, collaborative environment.
✨Be a Cultural Fit
We’re not just looking for brains; we want to see if you vibe with our company culture at LiveWest. Prepare to share how your values align with ours. Have a think about what makes a great team environment for you and how you can contribute to that. A good cultural fit goes a long way in management consulting!
