At a Glance
- Tasks: Manage complaints and drive continuous service improvement in a supportive role.
- Company: Join LiveWest, a community-focused organisation dedicated to enhancing neighbourhoods.
- Benefits: Enjoy flexible hybrid working options and a part-time schedule.
- Other info: Great opportunity for personal growth in a dynamic environment.
- Why this job: Make a real difference by improving services and building strong relationships.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 20000 - 25000 £ per year.
LiveWest is seeking a part-time Service Improvement Coordinator to join their Neighbourhoods directorate in Exeter. This role involves managing complaints and supporting continuous service improvement.
As a coordinator, you'll be tasked with:
- Monitoring outstanding actions post-complaint closure
- Building strong relationships with colleagues and customers
- Assisting in performance reporting
The position offers flexibility with hybrid working options.
Service Improvement Coordinator (Hybrid/Part-Time) in Exeter employer: LiveWest
LiveWest is an exceptional employer that prioritises employee well-being and professional growth, offering a flexible hybrid working environment in the vibrant city of Exeter. With a strong focus on continuous service improvement, employees are encouraged to build meaningful relationships and contribute to impactful change, all while enjoying a supportive work culture that values collaboration and innovation.
StudySmarter Expert Advice🤫
We think this is how you could land Service Improvement Coordinator (Hybrid/Part-Time) in Exeter
✨Tip Number 1
Network like a pro! Reach out to current or former employees at LiveWest on LinkedIn. A friendly chat can give us insider info about the company culture and what they really value in a Service Improvement Coordinator.
✨Tip Number 2
Prepare for the interview by practising common questions related to service improvement and complaint management. We can even role-play with a friend to boost our confidence and refine our answers!
✨Tip Number 3
Showcase your relationship-building skills! During interviews, share specific examples of how you've successfully collaborated with colleagues or resolved customer issues. This will highlight our fit for the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we can keep track of our application status easily!
We think you need these skills to ace Service Improvement Coordinator (Hybrid/Part-Time) in Exeter
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Service Improvement Coordinator role. Highlight your experience in managing complaints and any relevant skills that align with the job description. We want to see how you can contribute to our team!
Showcase Your Communication Skills:Since building strong relationships is key in this role, don’t forget to demonstrate your communication skills in your application. Use clear and concise language, and maybe share an example of how you've successfully resolved a complaint or improved a service.
Highlight Your Organisational Skills:As a coordinator, you'll need to juggle multiple tasks. Make sure to mention any experience you have in monitoring actions or reporting performance. We love seeing candidates who can keep things organised and on track!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team at LiveWest!
How to prepare for a job interview at LiveWest
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Service Improvement Coordinator. Familiarise yourself with how managing complaints and supporting service improvement fits into LiveWest's mission. This will help you articulate how your skills align with their needs.
✨Prepare Real-Life Examples
Think of specific instances where you've successfully managed complaints or contributed to service improvements in previous roles. Be ready to share these examples during the interview, as they demonstrate your practical experience and problem-solving abilities.
✨Build Rapport with Interviewers
Since this role involves building strong relationships, show your interpersonal skills during the interview. Engage with your interviewers, ask them questions about their experiences at LiveWest, and express genuine interest in their work culture. This can set you apart from other candidates.
✨Emphasise Flexibility and Adaptability
With the hybrid working options available, highlight your ability to adapt to different working environments. Share examples of how you've successfully worked both independently and collaboratively, showcasing your flexibility and commitment to continuous improvement.
