At a Glance
- Tasks: Support communities by managing tenancies and delivering outstanding customer service.
- Company: Join a forward-thinking housing association dedicated to community impact.
- Benefits: Hybrid working, generous leave, health perks, and professional development opportunities.
- Other info: Flexible working patterns and up to four paid volunteering days annually.
- Why this job: Make a real difference in people's lives while growing your career.
- Qualifications: Experience in social housing and strong interpersonal skills required.
The predicted salary is between 30000 - 40000 £ per year.
About The Role
Are you passionate about making a positive impact in our communities? Are you a customer focused, dynamic individual looking for the next step in your housing career? Do you have, or are you willing to work towards CIH Level 4? If so, this is the opportunity for you!
As a Housing Officer, you will be the primary relationship manager for our customers across our Exeter patch. You'll deliver front line customer service, respond to tenancy enquiries, manage community standards and address tenancy breaches. There will also be involvement in new developments. You will work closely with internal teams, and external partners, to maintain safe, welcoming environments and foster strong community ties.
Key Responsibilities
- Provide outstanding service and support for customers, handling queries, permissions and tenancy management.
- Conduct tenancy sign-ups, viewings and ensure compliance with tenancy agreements.
- Manage cases of tenancy breaches, including the safeguarding of our customers.
- Oversee estate standards and service contract to ensure value for money and a high-quality living environment.
- Lead the delivery of vibrant resident engagement and support community development objectives within your geographical patch to promote business objectives and to support tenancy and neighbourhood sustainability.
Why Join LiveWest
You will be part of a forward thinking housing association, focused on collaboration, customer service and community impact. With opportunities for professional development and a supportive work environment, this role offers you a chance to grow your career whilst making a real difference.
This role is being offered as a full time 12 month secondment, with the potential to be extended or made permanent. The successful candidate will be working 37 per week. This is a field based role in the Exeter area. A flexible working pattern of a 9 day fortnight is available for this position. To ensure the role is manageable and sustainable, applicants will need to be based within a 30 minute commuting distance of the Exeter area, as regular travel is required.
Please note: Depending on levels of interest, we may close this vacancy early. We are committed to safeguarding and promoting the welfare of vulnerable groups. Appointment to this role is subject to a satisfactory basic DBS check.
About The Candidate
To be successful in your application for the role of Housing Officer - Neighbourhoods, you will have the essential skills and experience for a level 1 role and the following role specific skills and experience:
- Experience in social housing with experience of tenancy, estate and housing management.
- Housing officer experience.
- Be CIH Level 4 qualified, or be willing to work towards.
- Strong interpersonal skills.
- Excellent organisational skills to manage competing priorities in a fast-paced environment.
- Have an excellent customer focus, with an ability and drive to improve customer satisfaction.
- Hold a full UK driving licence and access to a suitable vehicle.
Please note: This role is not eligible for a CoS. Applicants must have the right to work in the UK for the full duration of the role without a CoS.
Our Reward and Benefits
- Working Style: Hybrid working with 2 - 3 days in the office to support your work/life balance.
- Generous Annual Leave: Start with 26 days, plus bank holidays, increasing to 30 days with length of service - and the option to purchase up to 5 extra days (pro rated for part time roles).
- Pension Contributions: Enjoy up to 9% employer contributions with our Defined Contribution scheme.
- Health Benefits and Perks: Access to a health care cash plan (worth up to £1,100 annually), virtual GP services, discounted gym memberships, and retail discounts including access to a Blue Light Card.
- Learning and Development: Invest in your future with ongoing personal and professional growth opportunities.
- Family Support: Policies designed to help you balance work and family life, including a new child payment.
- Wellbeing Matters: Prioritise your health with mental health support, enhanced sick pay, wellness campaigns, and free flu jabs.
- Smarter Travel: Save with our Cycle to Work and Car Benefit schemes.
- Giving Back: Up to four paid volunteering days a year to support our communities.
Housing Officer - Neighbourhoods in Exeter employer: LiveWest
LiveWest is an exceptional employer dedicated to fostering a collaborative and customer-focused work environment. As a Housing Officer in Exeter, you will benefit from a supportive culture that prioritises professional development, flexible working arrangements, and generous leave policies, all while making a meaningful impact in the community. With access to health benefits, family support initiatives, and opportunities for volunteering, LiveWest truly values the well-being and growth of its employees.
StudySmarter Expert Advice🤫
We think this is how you could land Housing Officer - Neighbourhoods in Exeter
✨Get Involved Locally
Dive into local volunteer opportunities or social initiatives. This not only beefs up your CV but also connects you with like-minded folks in nonprofits. Plus, it shows your passion for social impact, which is key for getting noticed by LiveWest.
✨Tap into Professional Networks
Join networks like the National Council for Voluntary Organisations (NCVO) or local charities to meet professionals in the sector. Attend events and workshops to build relationships and learn about potential openings at organisations like LiveWest.
✨Showcase Your Commitment
When prepping for interviews, be ready to speak about your personal connection to social issues. Dive into specific examples of how you’ve contributed to community projects – this will resonate with the mission-driven vibe at LiveWest.
✨Utilise Online Platforms
We’re all about making connections, so use platforms like Idealist and CharityJob to hunt for full-time roles. And of course, you should keep an eye on our website for exciting opportunities at LiveWest. Apply directly through us to stand out!
We think you need these skills to ace Housing Officer - Neighbourhoods in Exeter
Some tips for your application 🫡
Show Your Passion for the Cause:In the nonprofit sector, it's super important to demonstrate genuine passion for the mission of LiveWest. Use your cover letter to showcase any personal experiences or volunteer work that connects you to their social impact initiatives. This emotional connection can really help your application stand out.
Highlight Relevant Experience:When crafting your CV, be sure to include any relevant projects or roles that showcase your skills in social impact. Whether it's community organising, fundraising, or advocacy, highlight what you've done and the difference it's made. Don’t just list tasks; quantify your achievements and the outcomes of your efforts.
Tailor Your Documents to the Role:For a full-time role like Housing Officer - Neighbourhoods, ensure your CV and cover letter specifically address the responsibilities outlined in the job description. Use their language to describe your skills and experience, making it easy for the hiring team to see how you fit into their vision.
Emphasise Teamwork and Collaboration:Nonprofits thrive on teamwork, so make sure to emphasise your collaborative experiences. Whether you've worked in a team setting, partnered with community organisations, or facilitated group projects, highlight these experiences in your application. Show them you understand the importance of working alongside diverse individuals to achieve shared goals.
How to prepare for a job interview at LiveWest
✨Show Your Passion for Social Change
When we’re prepping for interviews in the nonprofit space, it's vital to demonstrate our genuine passion for social impact. Be ready to discuss not just your skills and experiences but also why you care about the mission of LiveWest. Sharing personal stories or insights can really make us stand out.
✨Highlight Project Experience
We should focus on specific projects we've worked on that align with the goals of social impact. Whether that’s a community initiative, volunteering, or a class project, having solid examples that showcase our role and the outcomes will resonate well with the interviewers.
✨Familiarity with Relevant Tools and Practices
Let’s brush up on tools and methodologies commonly used in the nonprofit sector, like project management software or outcome measurement frameworks. Being able to speak fluently about these will show that we’re not just passionate but also knowledgeable and ready to hit the ground running.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that evaluate our problem-solving skills in real-world social issues. Think about how we’d handle challenges in the nonprofit environment and prepare stories that demonstrate our critical thinking and adaptability. Role-playing with a friend could help us feel more confident!
