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- Tasks: Support communities by managing tenancies and delivering outstanding customer service.
- Company: Join a dynamic organisation dedicated to making a positive impact in local communities.
- Benefits: Enjoy hybrid working, generous leave, health perks, and career development opportunities.
- Other info: Flexible working patterns and paid volunteering days available.
- Why this job: Make a real difference in people's lives while growing your housing career.
- Qualifications: Experience in social housing and strong interpersonal skills required.
The predicted salary is between 30000 - 40000 £ per year.
Are you passionate about making a positive impact in our communities? Are you a customer‑focused, dynamic individual looking for the next step in your housing career? Do you have or are you willing to work towards CIH Level 4? If so, this is the opportunity for you!
As a Housing Officer, you will be the primary relationship manager for our customers predominantly based in our Yate patch. You'll deliver front‑line customer service, respond to tenancy enquiries, manage community standards and address tenancy breaches. There will also be involvement in new developments. You will work closely with internal teams and external partners to maintain safe, welcoming environments and foster strong community ties.
Key Responsibilities- Provide outstanding service and support for customers, handling queries, permissions and tenancy management.
- Conduct tenancy sign‑ups, viewings and ensure compliance with tenancy agreements.
- Manage cases of tenancy breaches, including safeguarding of our customers.
- Oversee estate standards and service contract to ensure value for money and a high‑quality living environment.
- Lead the delivery of vibrant resident engagement and support community development objectives within your geographical patch to promote business objectives and support tenancy and neighbourhood sustainability.
- Experience in social housing with experience of tenancy, estate and housing management.
- Be CIH Level 4 qualified, or be willing to work towards.
- Strong interpersonal skills.
- Excellent organisational skills to manage competing priorities in a fast‑paced environment.
- Excellent customer focus, with an ability and drive to improve customer satisfaction.
- Hold a full UK driving licence and access to a suitable vehicle.
- Hybrid working: 2–3 days in the office to support your work/life balance.
- Generous annual leave: 26 days plus bank holidays, increasing to 30 days with length of service, plus option to purchase up to 5 extra days (pro‑rated for part‑time).
- Employer contributions to pension up to 9% with defined contribution scheme.
- Health benefits and perks: health care cash plan (£1,100 annually), virtual GP services, discounted gym memberships, retail discounts including a Blue Light Card.
- Learning and development opportunities to grow your career.
- Family support policies, including a new child payment.
- Well‑being programmes: mental health support, enhanced sick pay, wellness campaigns, free flu jabs.
- Smarter travel: Cycle to work and car benefit schemes.
- Paid volunteering days up to four per year.
This role is full‑time, permanent, 37 hours per week, predominantly in the Yate area. The successful candidate will live within a reasonable distance of this patch. A flexible working pattern of a 9‑day fortnight is available. Appointment to this role is subject to a satisfactory basic DBS check. Please note: This role is not eligible for a Certificate of Sponsorship. Applicants must have the right to work in the UK for the full duration of the role without a CoS.
Neighbourhoods Housing Officer in England employer: LiveWest
Contact Detail:
LiveWest Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Neighbourhoods Housing Officer in England
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector, attend local events, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its community initiatives. Show us your passion for making a positive impact and how your skills align with their goals. Practice common interview questions to boost your confidence!
✨Tip Number 3
Follow up after interviews! A quick thank-you email can set you apart from other candidates. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for passionate individuals like you. Plus, it’s the best way to ensure your application gets seen by the right people.
We think you need these skills to ace Neighbourhoods Housing Officer in England
Some tips for your application 🫡
Show Your Passion: Let us see your enthusiasm for making a positive impact in communities. Share specific examples of how you've contributed to community development or customer service in your previous roles.
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in social housing and tenancy management. We want to see how your skills align with the key responsibilities outlined in the job description.
Highlight Your Interpersonal Skills: As a Housing Officer, strong interpersonal skills are crucial. Use your application to demonstrate how you've effectively communicated and built relationships with customers and colleagues in the past.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process.
How to prepare for a job interview at LiveWest
✨Know Your Community
Before the interview, take some time to research the Yate area and its community needs. Understanding local issues and how they impact housing will show your passion for making a positive impact and demonstrate that you're ready to engage with residents effectively.
✨Showcase Your Customer Focus
Prepare examples from your past experiences where you provided outstanding customer service. Highlight situations where you resolved tenancy issues or improved customer satisfaction, as this role heavily relies on strong interpersonal skills and a customer-centric approach.
✨Familiarise Yourself with Tenancy Management
Brush up on your knowledge of tenancy agreements, breaches, and compliance. Be ready to discuss how you would handle specific scenarios related to tenancy management, as this will reflect your understanding of the responsibilities of a Housing Officer.
✨Demonstrate Organisational Skills
Since the role involves managing competing priorities in a fast-paced environment, think of examples that showcase your organisational skills. Discuss how you've successfully juggled multiple tasks in previous roles, ensuring that you meet deadlines while maintaining high-quality service.