Operations Manager - Estate Services in Devon

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As an Operations Manager within our Estate Services team, you'll provide strong operational leadership to help deliver our vision of being Proud to deliver Cleaner, Greener places for Everyone. This is a key leadership role within a newly formed team, where you'll shape, develop and embed high-quality estate services across our communities in the West of England and Somerset. You'll lead and develop a regional Estate Services team, working closely with another Operations Manager covering Devon and Cornwall, and collaborating with colleagues and stakeholders across the business. With responsibility for both in-house teams and contractors, you'll focus on safety, customer satisfaction, value for money and continuous improvement.

Key responsibilities include:

• Leading and developing Estate Services teams to deliver excellent customer service across our estates.
• Managing operational and financial performance, ensuring value for money and high standards.
• Overseeing estate services delivery, including grounds maintenance, communal cleaning, waste and car park management.
• Procuring and managing large-scale contracts (circa £800k) and driving strong contractor performance.
• Ensuring effective health and safety management across communal areas.
• Working collaboratively across the business and deputising for the Head of Estate Management when required, including participation in a Tier 2 out-of-hours rota.

At LiveWest, you'll be part of an organisation that is committed to making a positive difference for our customers and communities. You'll have the opportunity to shape a growing service, lead engaged teams and see the impact of your work on the places people call home. This is a full time role working 37 hours per week. Hybrid working is available for this role, working at least 2 days per week in the office, dependent on business need. You will be based from our Exeter or Tolvaddon.

About The Candidate

To be successful in your application for the role of Operations Manager – Estate Services, you will have the essential skills and experience for a Level 3 – Manager/Specialist role and the following role specific skills and experience:

Essential:

• Substantial experience of leading and developing teams, ideally in a regional or multi-site setting.
• Experience of managing operational services through both direct delivery teams and contractors.
• Proven ability to influence change and improve performance and ways of working.
• Demonstrable experience of delivering high levels of customer satisfaction.
• Experience of managing health and safety within an operational or estate-based environment.

Knowledge:

• Knowledge of estate services within a comparable organisation.
• Experience of working within a regulated industry (for example social housing, grounds maintenance or utilities).

Qualifications:

• Proficient level of literacy and numeracy.
• Evidence of ongoing professional development, such as leadership or management training.
• Full UK driving licence.

Desirable:

• Experience of estate and grounds management.
• Experience or knowledge of horticulture, arboriculture or estate management gained through study or experience.

Please note: This role is not eligible for CoS. Applicants must have the right to work in the UK for the full duration of the role without requiring a CoS.

Our Reward and Benefits:

• Hybrid working with 2 - 3 days in the office to support your work.
• Generous Annual Leave: Start with 26 days, plus bank holidays, increasing to 30 days with length of service - and the option to purchase up to 5 extra days (pro rated for part time roles).
• Pension Contributions: Enjoy up to 9% employer contributions with our Defined Contribution scheme.
• Health Benefits and Perks: Access to a health care cash plan (worth up to £1,100 annually), virtual GP services, discounted gym memberships, and retail discounts including access to a Blue Light Card.
• Learning and Development: Invest in your future with ongoing personal and professional growth opportunities.
• Family Support: Policies designed to help you balance work and family life, including a new child payment.
• Wellbeing Matters: Prioritise your health with mental health support, enhanced sick pay, wellness campaigns, and free flu jabs.
• Smarter Travel: Save with our Cycle to Work and Car Benefit schemes.
• Giving Back: Up to four paid volunteering days a year to support our communities.