At a Glance
- Tasks: Deliver top-notch customer support and manage estate services efficiently.
- Company: Join a dynamic team focused on high-quality service delivery.
- Benefits: Enjoy hybrid working, generous leave, health perks, and professional development.
- Other info: Flexible work-life balance with opportunities for personal growth.
- Why this job: Make a real difference in your community while growing your career.
- Qualifications: Customer service experience and strong organisational skills are essential.
The predicted salary is between 30000 - 40000 € per year.
As a Coordinator – Estate Services you will play a key role in delivering a high‑quality customer‑focused support service across our estates. Acting as the first point of contact for customers, contractors and colleagues, you’ll help ensure estate services are delivered accurately, efficiently and to agreed standards. You’ll manage a defined geographic patch while also supporting colleagues to ensure continuity of service. This is a varied and fast‑paced role where strong organisation, attention to detail and excellent customer service skills are essential.
Key responsibilities
- Providing estate services advice and support to customers and colleagues via phone, email and other channels.
- Acting as a central point of contact between customers, contractors and internal teams to resolve enquiries.
- Supporting the delivery of estate services contracts, monitoring standards, performance and value for money.
- Raising and tracking urgent health and safety works, including bio‑cleans, in line with agreed SLAs.
- Managing purchase orders, contractor administration and maintaining accurate records.
- Using systems, data and customer feedback to support service improvements and positive ways of working.
About The Candidate
To be successful in your application for the role of Coordinator – Estate Services, you will have the essential skills and experience for a level 1 role and the following role specific skills and experience:
Essential skills, experience, knowledge and qualifications
- Experience working in a customer service environment, delivering high levels of customer care.
- Experience in housing or another fast‑paced service delivery environment.
- Strong administrative skills with the ability to manage a varied workload accurately.
- Excellent communication skills, with the ability to build rapport and show empathy with customers.
- Confidence using multiple IT systems to record information, raise jobs and monitor progress.
- Good level of literacy and numeracy.
Desirable skills, experience, knowledge and qualifications
- Customer Service qualification or equivalent experience.
- Relevant qualification in Business Administration or equivalent experience.
- Experience interpreting plans, photographs or work schedules and explaining these to customers.
- Experience using customer feedback to support service improvements.
Benefits
- Working Style: Hybrid working with 2‑3 days in the office to support your work/life balance.
- Generous Annual Leave: Start with 26 days, plus bank holidays, increasing to 30 days with length of service - and the option to purchase up to 5 extra days (pro rated for part time roles).
- Pension Contributions: Enjoy up to 9% employer contributions with our Defined Contribution scheme.
- Health Benefits and Perks: Access to a health care cash plan (worth up to £1,100 annually), virtual GP services, discounted gym memberships, and retail discounts including access to a Blue Light Card.
- Learning and Development: Invest in your future with ongoing personal and professional growth opportunities.
- Family Support: Policies designed to help you balance work and family life, including a new child payment.
- Wellbeing Matters: Prioritise your health with mental health support, enhanced sick pay, wellness campaigns, and free flu jabs.
- Smarter Travel: Save with our Cycle to Work and Car Benefit schemes.
- Giving Back: Up to four paid volunteering days a year to support our communities.
Coordinator - Estate Services in Devon employer: LiveWest
As a Coordinator – Estate Services, you will thrive in a dynamic and supportive work environment that prioritises customer service excellence and employee wellbeing. With hybrid working options, generous annual leave, and a strong focus on personal and professional development, this role offers a fulfilling career path in a company that values its employees and their contributions to the community. Join us to make a meaningful impact while enjoying a range of health benefits and opportunities for growth.
StudySmarter Expert Advice🤫
We think this is how you could land Coordinator - Estate Services in Devon
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Practice your pitch! When you get the chance to chat with someone about the role, be ready to explain why you're the perfect fit. Highlight your customer service experience and how you can bring value to the estate services team.
✨Tip Number 3
Stay organised! Keep track of your applications, follow-ups, and any conversations you have. This will help you stay on top of things and show potential employers that you’re detail-oriented and proactive.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team and contributing to our mission.
We think you need these skills to ace Coordinator - Estate Services in Devon
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Coordinator – Estate Services role. Highlight your customer service experience and any relevant skills that match the job description. We want to see how you can bring your unique flair to our team!
Show Off Your Communication Skills:Since this role involves a lot of interaction with customers and colleagues, it's crucial to demonstrate your excellent communication skills. Use clear and concise language in your application, and don’t shy away from sharing examples of how you've built rapport in previous roles.
Highlight Your Organisational Skills:This position is all about managing a varied workload, so make sure to showcase your strong organisational skills. Mention any tools or methods you use to stay on top of tasks, and provide examples of how you've successfully managed multiple responsibilities in the past.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of success. It’s super easy, and you’ll be able to find all the information you need about the role and our company culture. Plus, we love seeing applications come through our own channels!
How to prepare for a job interview at LiveWest
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the Coordinator – Estate Services role. Familiarise yourself with the key responsibilities and required skills mentioned in the job description. This will help you tailor your answers to show how your experience aligns perfectly with what they’re looking for.
✨Showcase Your Customer Service Skills
Since this role heavily focuses on customer service, prepare examples from your past experiences where you delivered exceptional customer care. Think of specific situations where you resolved issues or improved customer satisfaction, as these stories will demonstrate your capability in a fast-paced environment.
✨Demonstrate Strong Organisational Skills
The job requires excellent organisational abilities, so be ready to discuss how you manage your workload. Share techniques you use to stay organised, such as prioritising tasks or using digital tools to track progress. This will show that you can handle the varied demands of the role effectively.
✨Prepare Questions for Them
Interviews are a two-way street, so come prepared with thoughtful questions about the team, company culture, or specific challenges they face in estate services. This not only shows your interest in the role but also gives you valuable insights into whether this is the right fit for you.
