At a Glance
- Tasks: Help customers solve damp and mould issues using innovative video technology.
- Company: Join LiveWest, a forward-thinking team redefining customer support.
- Benefits: Enjoy hybrid working, generous leave, health perks, and professional development.
- Other info: Dynamic role with opportunities for personal and professional growth.
- Why this job: Make a real difference in people's lives while growing your skills.
- Qualifications: Strong IT skills and experience in construction or surveying.
The predicted salary is between 31500 - 38500 £ per year.
About The Role
Are you passionate about delivering excellent customer service and solving technical problems? Do you enjoy using innovative technology to make a real difference in people’s lives? If so, we want to hear from you! At LiveWest, we are looking for a proactive and customer-focused Damp and Mould Technician to join our Remote Diagnosis team. Using cutting-edge video software (TechSee), you will help customers resolve damp and mould issues in their homes—virtually and efficiently.
Key Responsibilities
- Deliver high-quality technical fault diagnosis and maintenance support using virtual tools.
- Use TechSee software to inspect and diagnose basic building faults remotely.
- Provide effective, safe, and regulation-compliant solutions that meet customer expectations.
- Act as a professional and friendly ambassador for LiveWest, ensuring excellent customer care.
- Maintain full compliance with Health & Safety policies and data protection regulations.
- Uphold LiveWest’s values and behaviours in every interaction.
Why Join LiveWest
This is more than just a technical role—it's an opportunity to be part of a forward-thinking team that’s redefining how we support our customers. You will work in a collaborative, innovative environment where your ideas are valued, and your growth is supported. At LiveWest, we believe in doing the right thing, working together, and always putting the customer first. Ready to make a difference from wherever you are? This role is being offered on a full time, permanent basis; working on average 40 hours per week following a work pattern of:
- Winter: October to March = 44 hours per week
- Summer: April to September = 36 hours per week.
For further information about this role, and LiveWest, please view our candidate information pack.
About The Candidate
To be successful in your application for the role of Damp and Mould – Remote Diagnosis Technician, you will have the essential skills and experience for a level 1 role (please see candidate information pack) and the following role specific skills and experience:
- Strong IT skills and confidence using new technology.
- Post qualification experience in core trade or surveying.
- Practical experience of working in the construction industry and or in the social housing sector.
- Ability to diagnose basic building faults.
- Clear and demonstrable knowledge of Health and Safety legislation pertaining to the construction industry including HHSRS.
- Knowledge of responsive maintenance, condensation, damp and mould.
Qualifications
- Level 2 or 3 qualification in a trade background or surveying (or equivalent).
- Evidence of continuing professional development.
- Desirable: Health and Safety qualification or experience (SMSTS, IOSH, or NEBOSH Construction Certificate).
- Desirable: CIH course level 2, 3, 4 or equivalent.
This role can be demanding, challenging and ultimately very rewarding. No two days will be the same. This role is suited to people who remain calm under pressure, good at problem-solving and have excellent interpersonal skills, with an empathetic nature. In this dynamic role, you will manage customer interactions across multiple channels, including phone, email and video software (TechSee). You’ll need to remain calm in stressful situations, demonstrating both compassion and empathy while effectively resolving customer concerns. You will also collaborate with colleagues across the business to deliver high-quality homes and services to our customers.
Please note: This role is not eligible for visa sponsorship. Applicants must have the right to work in the UK for the full duration of the role without requiring sponsorship.
About The Company
Our Reward and Benefits
- Working Style: Hybrid working with 2 - 3 days in the office to support your work/life balance.
- Generous Annual Leave: Start with 26 days, plus bank holidays, increasing to 30 days with length of service - and the option to purchase up to 5 extra days (pro rated for part time roles).
- Pension Contributions: Enjoy up to 9% employer contributions with our Defined Contribution scheme.
- Health Benefits and Perks: Access to a health care cash plan (worth up to £1,100 annually), virtual GP services, discounted gym memberships, and retail discounts including access to a Blue Light Card.
- Learning and Development: Invest in your future with ongoing personal and professional growth opportunities.
- Family Support: Policies designed to help you balance work and family life, including a new child payment.
- Wellbeing Matters: Prioritise your health with mental health support, enhanced sick pay, wellness campaigns, and free flu jabs.
- Smarter Travel: Save with our Cycle to Work and Car Benefit schemes.
- Giving Back: Up to four paid volunteering days a year to support our communities.
About Us
At LiveWest, we are united by a shared mission: to create a home for everyone. Each of us takes pride in playing our part in achieving this goal. Our values guide everything we do - from how we work together to how we deliver exceptional services to our customers. Collaboration is at the heart of LiveWest, and we believe that we achieve more when we deliver together. As one of the largest employers in the South West, our team of 1,800 talented colleagues provides a wide range of services to our 80,000 customers. We are passionate about nurturing local talent and creating opportunities for people within the communities we serve. We are committed to supporting our colleagues, giving them the autonomy and encouragement they need to thrive and reach their full potential. Together, we are building brighter futures for everyone.
Inclusion at LiveWest
We are committed to fostering an inclusive and diverse workplace where everyone feels valued, respected, and empowered. We believe that our differences drive innovation, creativity, and excellence, and we strive to create an environment where all colleagues can thrive. As a proud member of Inclusive Employers, a Disability Confident Employer, and a signatory of the Armed Forces Covenant, we are dedicated to supporting all our colleagues and ensuring that our workplace is welcoming and accessible to all. We welcome individuals of all backgrounds, experiences, and perspectives to join our team. LiveWest is dedicated to equal opportunity and actively works to eliminate discrimination and promote diversity at all levels.
Join Us
Join us in our mission to create vibrant and inclusive communities. Make a difference with LiveWest, where every voice is heard, and every contribution is valued. You can read more about Inclusion at LiveWest by visiting our website.
Damp and Mould Technician - Remote Diagnosis employer: LiveWest
Livewest is an exceptional employer that prioritises the well-being and development of its staff, offering a supportive work culture where flexibility and teamwork are at the forefront. Employees benefit from generous annual leave, pension contributions, and health benefits, alongside opportunities for personal and professional growth within the rewarding field of youth support in the beautiful setting of West Cornwall.
StudySmarter Expert Advice🤫
We think this is how you could land Damp and Mould Technician - Remote Diagnosis
✨Join Construction Networks
Get yourself involved in local construction networks or industry events. They often have job boards, and networking can lead to unadvertised positions. Plus, it’s a great way to meet potential future colleagues!
✨Show Off Your Skills on Site
If you’ve done any hands-on work, whether it's through internships or personal projects, make sure you can showcase it. Consider volunteering for local construction projects or getting involved in community build days; it’s a solid way to demonstrate your skills and build connections.
✨Utilise Construction Job Sites
Don't just rely on the big job boards. Look at niche construction job sites—many companies prioritise these for full-time roles. Apply through these sites, but don’t forget to reach out directly to companies you admire, like LiveWest, to express your interest!
✨Tailor Your Application for Full-Time Roles
Make your application stand out by tailoring it specifically for full-time positions. Highlight how your previous projects align with the company's work. At StudySmarter, we encourage you to demonstrate your commitment and long-term interest in the industry when applying for roles like Damp and Mould Technician - Remote Diagnosis at LiveWest.
We think you need these skills to ace Damp and Mould Technician - Remote Diagnosis
Some tips for your application 🫡
Showcase Your Relevant Experience:In the construction industry, it's essential to highlight any hands-on experience you have. Whether it’s past projects you've worked on or specific roles you've held, make sure your CV emphasises your practical skills and contributions to construction sites.
Include Certifications and Qualifications:Don’t forget to list any certifications relevant to construction, like CSCS cards or other safety qualifications. These can really set you apart from other candidates and show that you’re serious about health and safety on-site.
Tailor Your Cover Letter to Construction:When writing your cover letter for a construction role, focus on your problem-solving capabilities and teamwork. Construction relies heavily on collaboration, so mention how you’ve worked successfully with others to complete projects on time and within budget.
Adapt Your CV Format to the Field:Ensure your CV is clear and easy to read, with sections dedicated to skills such as project management, technical abilities, and site supervision. Construction roles often require a blend of technical know-how and soft skills, so make sure both are highlighted effectively.
How to prepare for a job interview at LiveWest
✨Brush Up on Technical Knowledge
For a construction role, it's crucial we have a solid grasp of industry standards, safety protocols, and specific tools used on-site. Make sure you're familiar with relevant regulations and can talk confidently about them, as these often come up in interviews.
✨Showcase Your Projects
Since this is a full-time position, be ready to discuss any previous construction projects you've worked on. Bring a portfolio or have detailed descriptions that highlight your role, the challenges you faced, and how you overcame them—this’ll show you’re not just book-smart but also practically savvy.
✨Understand the Team Dynamics
Construction is all about teamwork, so prepare to discuss how you interact with different stakeholders like architects, engineers, and contractors. Maybe think of examples from past experiences to illustrate your ability to communicate and collaborate effectively.
✨Prepare for On-the-Spot Problem Solving
Be ready for some practical questions or scenarios where you'll need to demonstrate your problem-solving skills. Interviewers might present you with a hypothetical construction issue to solve, so practice articulating your thought process clearly and logically—this could really set you apart!
