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For Companies At a Glance
- Tasks: Be the friendly face of customer service, helping people via phone, email, and social media.
- Company: Join LiveWest, a leading employer in the South West with a supportive team culture.
- Benefits: Enjoy 26 days of annual leave, health perks, and ongoing personal development opportunities.
- Why this job: Make a real difference in people's lives while growing your skills in a dynamic environment.
- Qualifications: Strong communication skills and a passion for excellent customer service are essential.
- Other info: Embrace a diverse workplace that values inclusion and offers career growth.
The predicted salary is between 30000 - 42000 £ per year.
LiveWest is looking for a natural people person with a passion for making a difference to join our Customer Service team. This role is the first point of contact for all customer queries, delivering an exceptional service across various communication channels.
Key Responsibilities
- Serve as the first point of contact for customers, offering support and guidance via phone, email, social media, live chat and web forms.
- Collaborate with other teams to ensure the timely and effective resolution of customer issues.
- Maintain accurate records and efficiently manage multiple tasks using IT systems including databases and Microsoft 365.
- Remain calm under pressure and demonstrate compassion and empathy while resolving customer concerns.
Why Join LiveWest
This role is demanding, challenging, and rewarding. You will be part of a supportive team, work proactively to resolve queries, improve customer satisfaction, and develop within a collaborative environment that values customer focus, innovation and safety. The role emphasises personal growth through continuous training and development.
Requirements
- Strong commitment to the delivery of excellent customer service.
- Outstanding communication skills, patient and empathetic with a diverse customer base.
- Inquisitive mindset with the ability to gather essential information and resolve issues on the first contact.
- Proficient IT and record‑keeping skills with the ability to multi‑task effectively.
Please note: This role is not eligible for a Certificate of Sponsorship. Applicants must have the right to work in the UK for the full duration of the role without requiring a CoS.
Rewards and Benefits
- Generous annual leave: 26 days plus bank holidays, increasing to 30 days with length of service.
- Pension contributions: up to 9% employer contributions.
- Health benefits: cash plan, virtual GP services, discounted gym memberships, and retail discounts.
- Learning and development: ongoing personal and professional growth opportunities.
- Family support: new child payment and policies to balance work and family life.
- Wellbeing: mental health support, enhanced sick pay, wellness campaigns.
- Smart travel: Cycle to Work and Car Benefit schemes.
- Giving back: up to four paid volunteering days a year.
About LiveWest
LiveWest is one of the largest employers in the South West, with 1,800 colleagues serving 80,000 customers. We thrive on collaboration, support our colleagues’ growth and build brighter futures for everyone.
Inclusion at LiveWest
LiveWest is committed to fostering an inclusive and diverse workplace where everyone feels valued, respected and empowered. We are a proud member of Inclusive Employers, a disability‑confident employer and a signatory of the Armed Forces Covenant, dedicating ourselves to an accessible environment for all.
Location: Tolvaddon office, full‑time, permanent. Apply now and join a team that makes a difference. The vacancy is open until filled.
Customer Services Adviser employer: LiveWest
Contact Detail:
LiveWest Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Adviser
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on LiveWest. Understand their values and what they stand for. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when answering questions about how you'd handle various customer queries during the interview.
✨Tip Number 3
Show off your soft skills! During the interview, highlight your communication skills, patience, and empathy. Share specific examples of how you've helped customers in the past, as this will demonstrate your commitment to excellent customer service.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. This not only shows good manners but also keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Services Adviser
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let your enthusiasm for helping others shine through. We want to see that you genuinely care about making a difference in customers' lives, so share any relevant experiences that highlight your commitment to excellent service.
Tailor Your Application: Make sure to customise your application to reflect the specific skills and qualities mentioned in the job description. We’re looking for strong communication skills and an empathetic approach, so weave these into your examples and showcase how you fit the bill.
Keep It Clear and Concise: While we love a good story, it’s important to keep your application straightforward. Use clear language and avoid jargon. This will help us quickly understand your qualifications and how you can contribute to our team.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at LiveWest!
How to prepare for a job interview at LiveWest
✨Know Your Customer Service Basics
Before the interview, brush up on key customer service principles. Understand what makes for excellent service and be ready to share examples of how you've delivered it in the past. This will show your passion for making a difference and your commitment to customer satisfaction.
✨Practice Active Listening
During the interview, demonstrate your communication skills by actively listening to the interviewer. Nod, ask clarifying questions, and summarise their points to show you’re engaged. This is crucial for a role that requires empathy and understanding of diverse customer needs.
✨Familiarise Yourself with IT Systems
Since the role involves using IT systems like Microsoft 365, make sure you're comfortable discussing your experience with these tools. If you have specific examples of how you've used technology to manage tasks or improve service, be ready to share them!
✨Stay Calm Under Pressure
Prepare for potential scenario-based questions where you might need to demonstrate how you handle stressful situations. Think of times when you remained calm and resolved issues effectively, as this will highlight your ability to thrive in a demanding environment.
