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- Tasks: Deliver top-notch customer support across our estates and manage service delivery.
- Company: Join a dynamic team focused on high-quality estate services.
- Benefits: Enjoy hybrid working, generous leave, health perks, and professional development.
- Other info: Flexible work-life balance with opportunities for community involvement.
- Why this job: Make a real difference in customer service while growing your career.
- Qualifications: Customer service experience and strong organisational skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
As a Coordinator – Estate Services you will play a key role in delivering a high‑quality customer‑focused support service across our estates. Acting as the first point of contact for customers, contractors and colleagues, you’ll help ensure estate services are delivered accurately, efficiently and to agreed standards. You’ll manage a defined geographic patch while also supporting colleagues to ensure continuity of service. This is a varied and fast‑paced role where strong organisation, attention to detail and excellent customer service skills are essential.
Key responsibilities
- Providing estate services advice and support to customers and colleagues via phone, email and other channels.
- Acting as a central point of contact between customers, contractors and internal teams to resolve enquiries.
- Supporting the delivery of estate services contracts, monitoring standards, performance and value for money.
- Raising and tracking urgent health and safety works, including bio‑cleans, in line with agreed SLAs.
- Managing purchase orders, contractor administration and maintaining accurate records.
- Using systems, data and customer feedback to support service improvements and positive ways of working.
About The Candidate
To be successful in your application for the role of Coordinator – Estate Services, you will have the essential skills and experience for a level 1 role and the following role specific skills and experience:
Essential skills, experience, knowledge and qualifications
- Experience working in a customer service environment, delivering high levels of customer care.
- Experience in housing or another fast‑paced service delivery environment.
- Strong administrative skills with the ability to manage a varied workload accurately.
- Excellent communication skills, with the ability to build rapport and show empathy with customers.
- Confidence using multiple IT systems to record information, raise jobs and monitor progress.
- Good level of literacy and numeracy.
Desirable skills, experience, knowledge and qualifications
- Customer Service qualification or equivalent experience.
- Relevant qualification in Business Administration or equivalent experience.
- Experience interpreting plans, photographs or work schedules and explaining these to customers.
- Experience using customer feedback to support service improvements.
Benefits
- Working Style: Hybrid working with 2‑3 days in the office to support your work/life balance.
- Generous Annual Leave: Start with 26 days, plus bank holidays, increasing to 30 days with length of service - and the option to purchase up to 5 extra days (pro rated for part time roles).
- Pension Contributions: Enjoy up to 9% employer contributions with our Defined Contribution scheme.
- Health Benefits and Perks: Access to a health care cash plan (worth up to £1,100 annually), virtual GP services, discounted gym memberships, and retail discounts including access to a Blue Light Card.
- Learning and Development: Invest in your future with ongoing personal and professional growth opportunities.
- Family Support: Policies designed to help you balance work and family life, including a new child payment.
- Wellbeing Matters: Prioritise your health with mental health support, enhanced sick pay, wellness campaigns, and free flu jabs.
- Smarter Travel: Save with our Cycle to Work and Car Benefit schemes.
- Giving Back: Up to four paid volunteering days a year to support our communities.
Coordinator - Estate Services employer: LiveWest
Contact Detail:
LiveWest Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Coordinator - Estate Services
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Practice your pitch! When you get the chance to chat with potential employers, be ready to showcase your skills and experience. Keep it concise but impactful – highlight your customer service expertise and organisational skills.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great opportunity to reiterate why you’re the perfect fit.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you. Plus, it’s the best way to ensure your application gets seen by the right people. Let’s get you that Coordinator role!
We think you need these skills to ace Coordinator - Estate Services
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Coordinator – Estate Services role. Highlight your customer service experience and any relevant skills that match the job description. We want to see how you fit into our team!
Show Off Your Organisation Skills: Since this role requires strong organisational abilities, give examples of how you've managed multiple tasks or projects in the past. We love seeing candidates who can juggle responsibilities while keeping everything on track!
Communicate Clearly: Your written application is a chance to showcase your communication skills. Keep it clear and concise, and make sure to proofread for any typos or errors. We appreciate attention to detail, so let that shine through!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at LiveWest
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the Coordinator – Estate Services role. Familiarise yourself with the key responsibilities and required skills. This will help you tailor your answers to show how your experience aligns with what they’re looking for.
✨Showcase Your Customer Service Skills
Since this role is all about delivering high-quality customer service, be ready to share specific examples from your past experiences. Think of situations where you went above and beyond for a customer or resolved a tricky issue. This will demonstrate your ability to build rapport and show empathy.
✨Demonstrate Strong Organisational Skills
Given the fast-paced nature of the job, it’s crucial to highlight your organisational abilities. Prepare to discuss how you manage multiple tasks and maintain accuracy under pressure. You might even want to bring along a brief example of a time when your organisation made a difference in your work.
✨Familiarise Yourself with Relevant IT Systems
The role requires confidence in using various IT systems. Brush up on any relevant software or tools mentioned in the job description. If you have experience with similar systems, be prepared to talk about how you used them to track progress or improve service delivery.