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- Tasks: Support the Aftercare team in delivering top-notch customer service and managing defect reports.
- Company: Join LiveWest, a leading employer in the South West, dedicated to creating homes for everyone.
- Benefits: Enjoy hybrid working, generous annual leave, health perks, and personal development opportunities.
- Why this job: Be part of a collaborative team focused on innovation and making a real impact in communities.
- Qualifications: Excellent customer care skills and experience in a customer-focused environment are essential.
- Other info: This role is part-time, offering 14.8 hours per week with flexible working options.
The predicted salary is between 24000 - 36000 £ per year.
About The Role
Are you an experienced Coordinator, particularly in a customer service setting? If so, this role could be a great fit for you. As an Aftercare Coordinator, you will provide a high-quality coordination support service for the Aftercare team. This is an exciting time to join our Aftercare team as this role is constantly developing and growing.
Key Responsibilities
- Supporting the Aftercare team to deliver high quality customer service.
- Ensure that defect reports from customers are allocated to relevant team members to action in a timely manner.
- Liaise with various teams, such as our Development Delivery team.
- Coordinate visits for inspections and ensure customers are kept updated with inspection dates.
Why Join LiveWest?
In this dynamic and rewarding position, you will be at the heart of ensuring defects are managed efficiently and customers feel supported throughout their journey. With a hybrid working style, a collaborative team environment, and a strong focus on innovation and continuous improvement, LiveWest offers the perfect opportunity to grow your skills in a purpose-driven organisation that truly values its people and communities.
This role is being offered on a permanent, part time basis working 14.8 hours per week, the successful candidate will be working on Thursday and Friday each week. Hybrid working is available for this role, and you can be based in our Tolvaddon, Weston-super-Mare or Exeter office.
For further information about this role, please view our candidate information pack.
About The Candidate
To be successful in your application for the role of Aftercare Coordinator, you will have the essential skills and experience for a level 1 role (please see candidate information pack) and the following role specific skills and experience:
- Excellent customer care and advocacy skills.
- Knowledge of building and defects.
- Ability to assess difficult situations and provide solutions.
- Good communication skills with the ability to liaise effectively and professionally.
- Experience in a customer focused organisation.
- Ability to keep clear and up-to-date records with attention to detail.
- Ability to use the main Microsoft Office software and databases/systems.
- Ability to make a positive contribution to the development of procedures and controls which ensure the integrity of data.
- Desirable: Comprehensive understanding of NHBC and similar warranty policies.
- Desirable: Experience of working in a housing related setting.
Please note: This role is not eligible for visa sponsorship. Applicants must have the right to work in the UK for the full duration of the role without requiring sponsorship.
About The Company
Our Reward and Benefits:
- Working Style: Hybrid working with 1 day in the office to support your work/life balance.
- Generous Annual Leave: Start with 26 days, plus bank holidays, increasing to 30 days with length of service – and the option to purchase up to 5 extra days (pro rated for part time roles).
- Pension Contributions: Enjoy up to 9% employer contributions with our Defined Contribution scheme.
- Health Benefits and Perks: Access to a health care cash plan (worth up to £1,100 annually), virtual GP services, discounted gym memberships, and retail discounts including access to a Blue Light Card.
- Learning and Development: Invest in your future with ongoing personal and professional growth opportunities.
- Family Support: Policies designed to help you balance work and family life, including a new child payment.
- Wellbeing Matters: Priorities your health with mental health support, enhanced sick pay, wellness campaigns, and free flu jabs.
- Smarter Travel: Save with our Cycle to Work and Car Benefit schemes.
- Giving Back: Up to four paid volunteering days a year to support our communities.
About Us
At LiveWest, we are united by a shared mission: to create a home for everyone. Each of us takes pride in playing our part in achieving this goal.
Our values guide everything we do – from how we work together to how we deliver exceptional services to our customers. Collaboration is at the heart of LiveWest, and we believe that we achieve more when we deliver together.
As one of the largest employers in the South West, our team of 1,800 talented colleagues provides a wide range of services to our 80,000 customers. We are passionate about nurturing local talent and creating opportunities for people within the communities we serve.
We are committed to supporting our colleagues, giving them the autonomy and encouragement they need to thrive and reach their full potential. Together, we are building brighter futures for everyone.
Inclusion At LiveWest
At LiveWest, we are committed to fostering an inclusive and diverse workplace where everyone feels valued, respected, and empowered. We believe that our differences drive innovation, creativity, and excellent, and we strive to create an environment where all colleagues can thrive. As a proud member of Inclusive Employers, a Disability Confident Employer, and a signatory of the Armed Forces Covenant, we are dedicated to supporting all our colleagues and ensuring that our workplace is welcoming and accessible to all.
We welcome individuals of all backgrounds, experiences, and perspectives to join our team. LiveWest is dedicated to equal opportunity and actively works to eliminate discrimination and promote diversity at all levels.
Join us in our mission to create vibrant and inclusive communities. Make a difference with LiveWest, where every voice is heard, and every contribution is valued.
You can read more about Inclusion at LiveWest by visiting our website. #J-18808-Ljbffr
Coordinator employer: LiveWest
Contact Detail:
LiveWest Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Coordinator
✨Tip Number 1
Familiarise yourself with the key responsibilities of the Aftercare Coordinator role. Understanding how to support the Aftercare team and manage defect reports will help you demonstrate your knowledge during any discussions or interviews.
✨Tip Number 2
Network with current or former employees of LiveWest, especially those in customer service roles. They can provide insights into the company culture and expectations, which can be invaluable when preparing for your application.
✨Tip Number 3
Brush up on your knowledge of building defects and customer care best practices. Being able to discuss specific examples of how you've handled similar situations in the past will set you apart from other candidates.
✨Tip Number 4
Prepare questions that show your interest in the role and the company’s mission. Asking about their approach to customer service and team collaboration can highlight your enthusiasm and fit for the position.
We think you need these skills to ace Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and coordination. Use specific examples that demonstrate your skills in managing defect reports and liaising with teams.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer care and your understanding of the role. Mention how your previous experiences align with the responsibilities of the Aftercare Coordinator position.
Highlight Relevant Skills: In your application, emphasise your excellent communication skills, attention to detail, and ability to assess and resolve difficult situations. These are key attributes for the role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your professionalism and attention to detail.
How to prepare for a job interview at LiveWest
✨Showcase Your Customer Service Skills
As an Aftercare Coordinator, your ability to provide excellent customer service is crucial. Prepare examples from your past experiences where you successfully resolved customer issues or improved their experience. This will demonstrate your advocacy skills and commitment to customer satisfaction.
✨Familiarise Yourself with Building Defects
Since knowledge of building and defects is essential for this role, brush up on common issues and solutions. Being able to discuss specific defects and how they can be managed will show your understanding of the industry and your readiness for the position.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities in difficult situations. Think of scenarios where you had to assess a problem and provide a solution, particularly in a customer-focused environment. This will highlight your critical thinking and communication skills.
✨Demonstrate Attention to Detail
The role requires keeping clear and up-to-date records, so be prepared to discuss how you manage documentation and data integrity. Share examples of how you've maintained accurate records in previous roles, as this will reflect your organisational skills and attention to detail.
