At a Glance
- Tasks: Resolve conflicts and promote positive change in communities as an Anti-Social Behaviour Officer.
- Company: Join LiveWest, a company dedicated to creating safe and welcoming neighbourhoods.
- Benefits: Enjoy hybrid working, generous leave, health perks, and professional development opportunities.
- Other info: Flexible working hours and a supportive culture await you.
- Why this job: Make a real impact in your community while developing your skills and career.
- Qualifications: Experience in social housing and conflict resolution is essential.
The predicted salary is between 30000 - 40000 £ per year.
Are you passionate about making a difference in communities? Do you have a talent for resolving conflict and enforcing positive change? LiveWest are looking for a dedicated Anti‑Social Behaviour & Enforcement Officer to join our Neighbourhoods team. In this role, you’ll play a critical part in ensuring safe, welcoming, and harmonious neighbourhoods where our customers are proud to live.
At LiveWest, we believe that everyone deserves a safe and affordable home. As an ASB & Enforcement Officer, you will play a vital role in delivering excellent housing services to our customers, ensuring that they feel supported, valued and safe in their community.
In this rewarding role, you will be the first point of contact for our customers for nuisance and anti‑social behaviour; managing a caseload, while promoting thriving communities. You will work collaboratively with colleagues and partner agencies to ensure that customers receive the best possible support and outcomes.
Key Responsibilities
- Manage anti‑social behaviour (ASB) and hate crime cases, to sustain safe and peaceful communities.
- Be solution focused, confident and able to foster positive neighbour relationships.
- Build strong partnerships with police, local authorities, and community groups to drive effective resolutions.
- Compile evidence, prepare legal documentation, and confidently present court proceedings.
- Offer advice, guidance, and support to colleagues and customers, ensuring consistency and professionalism in all enforcement actions.
Why Join LiveWest
At LiveWest, you will make a meaningful impact while benefiting from professional development opportunities, and a supportive, inclusive culture. We are committed to innovation and creating vibrant neighbourhoods where customers thrive.
This role is being offered on a full‑time, permanent basis working 37 hours per week. This is based in the Weston‑super‑Mare area but will also cover cases in Devon, with our Weston‑super‑Mare office as the nearest base. A hybrid working style is an option.
We are committed to safeguarding and promoting the welfare of vulnerable groups. Appointment to this role is subject to a satisfactory basic DBS check.
About The Candidate
To be successful in your application for the role of ASB and Enforcement Officer, you will have the essential skills and experience for a level 1 role and the following role specific skills and experience:
- Experience in social housing or related profession, preferably with a focus on anti‑social behaviour.
- Experience of dealing with challenging behaviour and resolving conflict with partner agencies.
- Experience of court procedure and litigation.
- Demonstrable experience of improving customer satisfaction.
- Knowledge of how to enhance performance or working practices to deliver improved value for money.
- Knowledge of social housing policy, good practice, current trends and application.
- Knowledge of Landlord and Tenant Legislation and case law and best practice.
- Knowledge of anti‑social behaviour, harassment, domestic abuse and hate incident legislation and case law best practice.
- Knowledge of legal casework best practice and of knowledge of quality management.
- Takes a flexible and adaptable approach to hours of work in order to meet customer and operational needs.
- Hold a full UK driving licence and have access to a suitable vehicle.
Please note: This role is not eligible for CoS. Applicants must have the right to work in the UK for the full duration of the role without requiring a CoS.
Our Reward and Benefits
- Hybrid working with 2–3 days in the office to support your work/life balance.
- Generous Annual Leave: Start with 26 days, plus bank holidays, increasing to 30 days with length of service - and the option to purchase up to 5 extra days (pro‑rated for part‑time roles).
- Pension Contributions: Enjoy up to 9% employer contributions with our Defined Contribution scheme.
- Health Benefits and Perks: Access to a health care cash plan (worth up to £1,100 annually), virtual GP services, discounted gym memberships, and retail discounts including access to a Blue Light Card.
- Learning and Development: Invest in your future with ongoing personal and professional growth opportunities.
- Family Support: Policies designed to help you balance work and family life, including a new child payment.
- Wellbeing Matters: Prioritise your health with mental health support, enhanced sick pay, wellness campaigns, and free flu jabs.
- Smarter Travel: Save with our Cycle to Work and Car Benefit schemes.
- Giving Back: Up to four paid volunteering days a year to support our communities.
Anti Social Behaviour and Enforcement Officer employer: LiveWest
LiveWest is an exceptional employer dedicated to fostering safe and vibrant communities, offering a supportive and inclusive work culture that prioritises employee well-being and professional development. As an Anti-Social Behaviour and Enforcement Officer, you will enjoy a hybrid working model, generous annual leave, and access to health benefits, all while making a meaningful impact in the lives of residents in Weston-super-Mare and beyond. Join us to be part of a team that values innovation and collaboration, ensuring our customers feel supported and valued in their homes.
StudySmarter Expert Advice🤫
We think this is how you could land Anti Social Behaviour and Enforcement Officer
✨Get Involved Locally
Dive into local volunteer opportunities or social initiatives. This not only beefs up your CV but also connects you with like-minded folks in nonprofits. Plus, it shows your passion for social impact, which is key for getting noticed by LiveWest.
✨Tap into Professional Networks
Join networks like the National Council for Voluntary Organisations (NCVO) or local charities to meet professionals in the sector. Attend events and workshops to build relationships and learn about potential openings at organisations like LiveWest.
✨Showcase Your Commitment
When prepping for interviews, be ready to speak about your personal connection to social issues. Dive into specific examples of how you’ve contributed to community projects – this will resonate with the mission-driven vibe at LiveWest.
✨Utilise Online Platforms
We’re all about making connections, so use platforms like Idealist and CharityJob to hunt for full-time roles. And of course, you should keep an eye on our website for exciting opportunities at LiveWest. Apply directly through us to stand out!
We think you need these skills to ace Anti Social Behaviour and Enforcement Officer
Some tips for your application 🫡
Show Your Passion for the Cause:In the nonprofit sector, it's super important to demonstrate genuine passion for the mission of LiveWest. Use your cover letter to showcase any personal experiences or volunteer work that connects you to their social impact initiatives. This emotional connection can really help your application stand out.
Highlight Relevant Experience:When crafting your CV, be sure to include any relevant projects or roles that showcase your skills in social impact. Whether it's community organising, fundraising, or advocacy, highlight what you've done and the difference it's made. Don’t just list tasks; quantify your achievements and the outcomes of your efforts.
Tailor Your Documents to the Role:For a full-time role like Anti Social Behaviour and Enforcement Officer, ensure your CV and cover letter specifically address the responsibilities outlined in the job description. Use their language to describe your skills and experience, making it easy for the hiring team to see how you fit into their vision.
Emphasise Teamwork and Collaboration:Nonprofits thrive on teamwork, so make sure to emphasise your collaborative experiences. Whether you've worked in a team setting, partnered with community organisations, or facilitated group projects, highlight these experiences in your application. Show them you understand the importance of working alongside diverse individuals to achieve shared goals.
How to prepare for a job interview at LiveWest
✨Show Your Passion for Social Change
When we’re prepping for interviews in the nonprofit space, it's vital to demonstrate our genuine passion for social impact. Be ready to discuss not just your skills and experiences but also why you care about the mission of LiveWest. Sharing personal stories or insights can really make us stand out.
✨Highlight Project Experience
We should focus on specific projects we've worked on that align with the goals of social impact. Whether that’s a community initiative, volunteering, or a class project, having solid examples that showcase our role and the outcomes will resonate well with the interviewers.
✨Familiarity with Relevant Tools and Practices
Let’s brush up on tools and methodologies commonly used in the nonprofit sector, like project management software or outcome measurement frameworks. Being able to speak fluently about these will show that we’re not just passionate but also knowledgeable and ready to hit the ground running.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that evaluate our problem-solving skills in real-world social issues. Think about how we’d handle challenges in the nonprofit environment and prepare stories that demonstrate our critical thinking and adaptability. Role-playing with a friend could help us feel more confident!
