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- Tasks: Support older customers to live independently and safely in their homes.
- Company: Join a caring organisation dedicated to enhancing lives in the community.
- Benefits: Enjoy generous leave, health perks, and professional development opportunities.
- Other info: Flexible working environment with opportunities for personal growth and community involvement.
- Why this job: Make a real difference in people's lives while building meaningful relationships.
- Qualifications: Customer service experience and strong communication skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
Do you thrive on building meaningful relationships and making a real difference in people’s daily lives? As an Independent Living Officer you’ll help older customers live safely, securely and independently within our Independent Living schemes. You’ll be the familiar, trusted presence on site, ensuring the scheme is well‑managed, welcoming and compliant while offering low‑level support, guidance and signposting to help customers thrive in their homes.
Key Responsibilities
- Ensure the scheme is safe, clean and well‑maintained, overseeing contractors and monitoring standards.
- Carry out regular health and safety checks, fire safety inspections and scheme risk assessments, keeping accurate records.
- Provide advice and signposting to customers, including support to access external agencies, alarms and wellbeing services.
- Welcome new customers, complete scheme inductions and assist with basic support or benefit‑related queries.
- Help customers understand their tenancy responsibilities, addressing low‑level breaches and escalating concerns where necessary.
- Build strong relationships with colleagues and local partners to support community activities and a positive living environment.
- Support customers to maintain their tenancy, offering low‑level support around budgeting, accessing benefits and managing their home.
- Work collaboratively to identify improvements and new ways of working to enhance services for customers.
Essential Qualifications
- Experience in a customer‑facing role focused on delivering excellent customer service.
- Ability to work independently with high levels of resilience and autonomy.
- Strong communication skills and the ability to build effective relationships with customers and partners.
- Ability to take initiative, solve problems and resolve issues at first contact.
- Understanding of professional boundaries and ability to work sensitively with older customers.
- Good literacy, numeracy and general IT skills.
- CIH Level 3 qualification or equivalent experience.
- Full, valid UK driving licence.
Desirable Qualifications
- Experience working in the social housing sector or with registered providers.
- Understanding of issues affecting older people and local service provision.
Benefits
- Generous Annual Leave: 26 days plus bank holidays, increasing to 30 days with length of service – option to purchase up to 5 extra days.
- Pension Contributions: up to 9% employer contributions with Defined Contribution scheme.
- Health Benefits and Perks: health care cash plan (worth up to £1,100 per year), virtual GP services, discounted gym memberships, retail discounts including a Blue Light Card.
- Learning and Development: ongoing personal and professional growth opportunities.
- Family Support: policies to balance work and family life, including a new child payment.
- Wellbeing Matters: mental health support, enhanced sick pay, wellness campaigns, free flu jabs.
- Smarter Travel: Cycle to Work and Car Benefit schemes.
- Giving Back: up to four paid volunteering days a year to support local communities.
Independent Living Officer in Truro employer: Livewest View All Jobs
Contact Detail:
Livewest View All Jobs Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Independent Living Officer in Truro
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, and connect with professionals on LinkedIn. Building relationships can open doors to opportunities that aren’t even advertised.
✨Tip Number 2
Be proactive! Don’t just wait for job postings to pop up. Research organisations you admire, like us at StudySmarter, and reach out directly to express your interest. You never know when a position might become available!
✨Tip Number 3
Prepare for interviews by practising common questions and scenarios related to the role. Think about how your experience aligns with the responsibilities of an Independent Living Officer and be ready to share specific examples.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can leave a lasting impression and show your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Independent Living Officer in Truro
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your experience aligns with the role of an Independent Living Officer. Use keywords from the job description to show that you understand what we're looking for.
Showcase Your Customer Service Skills: Since this role is all about building relationships, share specific examples of how you've delivered excellent customer service in the past. We want to see how you can connect with our older customers and make a difference in their lives.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your qualifications and enthusiasm for the role.
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you're keen on joining our team at StudySmarter!
How to prepare for a job interview at Livewest View All Jobs
✨Know Your Role
Make sure you understand the key responsibilities of an Independent Living Officer. Familiarise yourself with the tasks like health and safety checks, supporting customers, and building relationships. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your People Skills
Since this role is all about building meaningful relationships, be prepared to share examples of how you've successfully interacted with customers in the past. Think of specific situations where you provided excellent service or resolved issues effectively, as this will demonstrate your suitability for the position.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle sensitive situations. Practice responses to potential scenarios you might face as an Independent Living Officer, such as dealing with a customer’s concerns or managing a low-level breach of tenancy.
✨Research the Company Culture
Get to know the company’s values and culture. Understanding their approach to community support and customer care will allow you to align your answers with their ethos. This shows that you’re not just looking for any job, but that you’re genuinely interested in contributing to their mission.