At a Glance
- Tasks: Manage customer relationships and ensure vibrant community standards in Exeter.
- Company: Join a forward-thinking housing association focused on collaboration and community impact.
- Benefits: Enjoy hybrid working, generous leave, health perks, and professional development opportunities.
- Other info: Flexible working patterns and up to four paid volunteering days per year.
- Why this job: Make a real difference in people's lives while growing your career.
- Qualifications: Experience in social housing and strong interpersonal skills required.
The predicted salary is between 30000 - 40000 £ per year.
As a Housing Officer, you will be the primary relationship manager for our customers across our Exeter patch. You’ll deliver front‑line customer service, respond to tenancy enquiries, manage community standards and address tenancy breaches. There will also be involvement in new developments. You will work closely with internal teams and external partners to maintain safe, welcoming environments and foster strong community ties.
Responsibilities
- Provide outstanding service and support for customers, handling queries, permissions and tenancy management.
- Conduct tenancy sign‑ups, viewings and ensure compliance with tenancy agreements.
- Manage cases of tenancy breaches, including the safeguarding of our customers.
- Oversee estate standards and service contracts to ensure value for money and a high‑quality living environment.
- Lead the delivery of vibrant resident engagement and support community development objectives within your geographical patch to promote business objectives and sustain tenancy and neighbourhood relationships.
Why Join LiveWest
You will be part of a forward‑thinking housing association focused on collaboration, customer service and community impact. With opportunities for professional development and a supportive work environment, this role offers you a chance to grow while making a real difference.
Qualifications and Experience
- Experience in social housing with tenancy, estate and housing management.
- Housing officer experience.
- Be CIH Level 4 qualified or be willing to work toward the qualification.
- Strong interpersonal skills.
- Excellent organisational skills to manage competing priorities in a fast‑paced environment.
- Excellent customer focus, with the ability and drive to improve customer satisfaction.
- Hold a full UK driving licence and access to a suitable vehicle.
Job Details
This role is offered as a full‑time 12‑month secondment, with potential to be extended or made permanent. The successful candidate will work 37 hours per week. Field‑based role in the Exeter area. A flexible working pattern of a 9‑day fortnight is available. Applicants must be based within a 30‑minute commuting distance of the Exeter area. We may close this vacancy early depending on levels of interest.
Benefits
- Hybrid working with 2–3 days in the office.
- Generous annual leave: start with 26 days, plus bank holidays, increasing to 30 days with length of service and an option to purchase up to 5 extra days.
- Pension contributions: up to 9% employer contributions with a Defined Contribution scheme.
- Health benefits and perks: a health‑care cash plan (up to £1,100 annually), virtual GP services, discounted gym memberships, retail discounts including a Blue Light Card.
- Learning and development: ongoing personal and professional growth opportunities.
- Family support: policies designed to help balance work and family life.
- Wellbeing matters: mental health support, enhanced sick pay, wellness campaigns, free flu jabs.
- Smarter travel: Cycle‑to‑Work and Car Benefit schemes.
- Giving back: up to four paid volunteering days per year.
LiveWest is dedicated to equal opportunity and actively works to eliminate discrimination and promote diversity at all levels.
Housing Officer - Neighbourhoods in Exeter employer: Livewest View All Jobs
LiveWest is an exceptional employer that prioritises collaboration, customer service, and community impact, making it a rewarding place to work as a Housing Officer in Exeter. With a strong focus on professional development, generous benefits including hybrid working, extensive annual leave, and a commitment to employee wellbeing, you will have the opportunity to grow while making a meaningful difference in the lives of residents. Join us to be part of a forward-thinking housing association that values diversity and supports a healthy work-life balance.
StudySmarter Expert Advice🤫
We think this is how you could land Housing Officer - Neighbourhoods in Exeter
✨Dive into Local Government Events
Get yourself to local government events and public sector job fairs. These are great for meeting recruiters and understanding what different organisations, like Livewest View All Jobs, are looking for. Plus, it shows your genuine interest in the sector!
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We think you need these skills to ace Housing Officer - Neighbourhoods in Exeter
Some tips for your application 🫡
Highlight Relevant Experience:In the public sector, having experience in community engagement, policy analysis, or project management stands out. Make sure to showcase any previous roles or volunteer work that reflects your understanding of public service values and how they've shaped your career path.
Showcase Your Knowledge of the Sector:When you’re applying for a government role, it’s crucial to demonstrate your understanding of the current political landscape and public policies. Consider including articles you've written or relevant projects that underline your capability to engage with these concepts effectively.
Tailor Your CV to Reflect Core Competencies:Government positions often require a clear demonstration of competencies such as communication, teamwork, and problem-solving. Try to structure your CV to highlight these skills, using specific examples of how you’ve applied them in past experiences, ideally with quantifiable outcomes where possible.
Craft a Compelling Cover Letter:Your cover letter is your chance to tell your story and convey your passion for public service. Discuss why you want to work for Livewest View All Jobs and how your values align with their mission. Be genuine and let your enthusiasm shine through—this can really set you apart from other candidates.
How to prepare for a job interview at Livewest View All Jobs
✨Get to Know Public Sector Values
Before your interview with Livewest View All Jobs, dig deep into their mission and values, especially how they align with public service and community impact. Understand the key policies or initiatives they are involved in – you’ll want to show that you genuinely care about serving the community.
✨Brush Up on Regulatory Knowledge
Brush up on the regulations, laws, and compliance standards relevant to the role you’re applying for. Since this is the government and public sector, they might throw technical questions related to policy frameworks or project management best practices that you'll need to navigate day-to-day.
✨Highlight Teamwork and Collaboration
The government sector thrives on collaboration. Be ready to discuss how you've successfully worked in diverse teams or involved stakeholders in your projects. Show us how you bring people together to get a common goal achieved – that's what public service is all about!
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Craft a few STAR (Situation, Task, Action, Result) stories that demonstrate your experience in similar roles. Whether it’s a project that made a difference in the community or a challenging situation you managed, be ready to express how your skills and experiences make you a valuable asset for Livewest View All Jobs.
