At a Glance
- Tasks: Support vulnerable individuals in maintaining their tenancies and transform lives through community engagement.
- Company: Join LiveWest, a forward-thinking organisation dedicated to creating homes for everyone.
- Benefits: Enjoy generous leave, health perks, professional development, and a supportive work environment.
- Other info: Field-based role covering Cornwall with excellent career growth opportunities.
- Why this job: Make a real impact while growing your career in a dynamic and inclusive community.
- Qualifications: Experience in social housing, strong teamwork skills, and a passion for helping others.
The predicted salary is between 30000 - 42000 £ per year.
About The Role
Are you passionate about making a real difference in people’s lives? Do you thrive in a role where every day brings new challenges and opportunities to support vulnerable individuals in maintaining their tenancies? If so, LiveWest is looking for someone like you to join our Supported Housing team.
As a Housing Officer, you will be at the heart of our mission to provide safe, secure, and supportive homes. You will work closely with customers, colleagues, and external partners to deliver housing advice, tenancy support, and community engagement that truly transforms lives.
Key Responsibilities
- Meet performance targets for rent arrears, voids, bad debts, and estate management.
- Ensure tenancies are correctly set up and customers understand their rights and responsibilities.
- Respond to anti‑social behaviour in collaboration with Tenancy Enforcement teams.
- Conduct routine safety checks and follow up on actions within required timescales.
- Work alongside care and support colleagues to meet service objectives.
- Build rapport with individuals with varying levels of need and vulnerability.
- Maintain up‑to‑date knowledge of health, mental health, and benefit legislation.
- Collaborate with internal teams and external agencies to support tenancy sustainability.
- Identify safeguarding concerns and make appropriate referrals.
- Support customers in accessing education, employment, and training opportunities.
- Manage your own caseload and maintain accurate records.
- Represent LiveWest professionally and contribute to assigned projects.
Why Join LiveWest
At LiveWest, we believe in creating a home for everyone. We are more than just a housing provider—we are a community builder. You will be part of a supportive, forward‑thinking organisation that values innovation, collaboration, and continuous learning. If you are looking for a role where you can grow professionally while making a meaningful impact, LiveWest is the place for you.
This role is being offered on a full time, permanent basis working 37 hours per week (Monday to Friday, bandwidth hours 8am to 6pm). This is field based role covering Truro, Penzance and throughout Cornwall.
We are committed to safeguarding and promoting the welfare of vulnerable groups. Appointment to this role is subject to a satisfactory enhanced DBS check.
About The Candidate
To be successful in your application for the role of Supported Housing Officer, you will have the essential skills and experience for a level 1 role and the following role specific skills and experience:
- Able to demonstrate skills to support individuals.
- Understanding of adult vulnerabilities.
- Experience of working successfully across teams.
- Experience in social housing or related profession.
- Experience of tenancy, estate and neighbourhood management including dealing with tenancy breaches e.g. access, squatters, abandonment, anti‑social behaviour.
- Working knowledge of social housing policy, good practice, current trends and application, Housing law and legislation, anti‑social behaviour legislation and practice, leasehold legislation and service charge legislation.
- Understanding of housing management, community development and resident engagement.
- Excellent customer focus and ability to improve customer satisfaction.
- Excellent leadership skills.
- Valid UK driving licence and access to a suitable vehicle.
- Desirable: Knowledge of workplace Health and Safety practices and legislation.
- Desirable: Relevant CIH qualification (or equivalent).
Please note: This role is not eligible for visa sponsorship. Applicants must have the right to work in the UK for the full duration of the role without requiring sponsorship.
About The Company
Our Reward and Benefits
- Generous Annual Leave: Start with 26 days, plus bank holidays, increasing to 30 days with length of service - and the option to purchase up to 5 extra days (pro rated for part time roles).
- Pension Contributions: Enjoy up to 9% employer contributions with our Defined Contribution scheme.
- Health Benefits and Perks: Access to a health care cash plan (worth up to £1,100 annually), virtual GP services, discounted gym memberships, and retail discounts including access to a Blue Light Card.
- Learning and Development: Invest in your future with ongoing personal and professional growth opportunities.
- Family Support: Policies designed to help you balance work and family life, including a new child payment.
- Wellbeing Matters: Prioritise your health with mental health support, enhanced sick pay, wellness campaigns, and free flu jabs.
- Smarter Travel: Save with our Cycle to Work and Car Benefit schemes.
- Giving Back: Up to four paid volunteering days a year to support our communities.
About Us
At LiveWest, we are united by a shared mission: to create a home for everyone. Each of us takes pride in playing our part in achieving this goal.
Our values guide everything we do - from how we work together to how we deliver exceptional services to our customers. Collaboration is at the heart of LiveWest, and we believe that we achieve more when we deliver together.
As one of the largest employers in the South West, our team of 1,800 talented colleagues provides a wide range of services to our 80,000 customers. We are passionate about nurturing local talent and creating opportunities for people within the communities we serve.
We are committed to supporting our colleagues, giving them the autonomy and encouragement they need to thrive and reach their full potential. Together, we are building brighter futures for everyone.
Inclusion at LiveWest
At LiveWest, we are committed to fostering an inclusive and diverse workplace where everyone feels valued, respected, and empowered. We believe that our differences drive innovation, creativity, and excellence, and we strive to create an environment where all colleagues can thrive. As a proud member of Inclusive Employers, a Disability Confident Employer, and a signatory of the Armed Forces Covenant, we are dedicated to supporting all our colleagues and ensuring that our workplace is welcoming and accessible to all.
We welcome individuals of all backgrounds, experiences, and perspectives to join our team. LiveWest is dedicated to equal opportunity and actively works to eliminate discrimination and promote diversity at all levels.
Join us in our mission to create vibrant and inclusive communities. Make a difference with LiveWest, where every voice is heard, and every contribution is valued.
You can read more about Inclusion at LiveWest by visiting our website.
Supported Housing Officer in Camborne employer: LiveWest Homes Ltd
LiveWest is an exceptional employer dedicated to creating a home for everyone, offering a supportive and collaborative work culture that prioritises employee growth and wellbeing. With generous annual leave, comprehensive health benefits, and a commitment to professional development, you will thrive in a role that not only challenges you but also allows you to make a meaningful impact in the lives of vulnerable individuals across Cornwall. Join us in building brighter futures while enjoying the unique advantages of working within a community-focused organisation.
StudySmarter Expert Advice🤫
We think this is how you could land Supported Housing Officer in Camborne
✨Dive into Local Community Groups
Social work thrives on community connections, so get involved in local groups or forums specific to your interests. Whether it’s volunteering at local shelters or joining community action boards, these are great ways to boost your visibility and make direct contacts that could lead to opportunities like the one at LiveWest Homes Ltd.
✨Attend Social Work Events and Workshops
Keep an eye out for workshops, seminars, or conferences in social work. These events are fantastic for meeting professionals in the field, learning about emerging trends, and spotting job openings. Plus, you might just bump into someone from LiveWest Homes Ltd!
✨Showcase Your Passion and Expertise
Use platforms like Instagram or LinkedIn to share your journey and insights into the social work sector. Whether it’s writing about your experiences or sharing relevant articles, this helps to establish you as an engaged professional. Potential employers, like LiveWest Homes Ltd, will notice your enthusiasm!
✨Leverage Your Network
Don’t hesitate to reach out to professors, mentors, or even past colleagues who are in social work. They might have inside knowledge about openings at LiveWest Homes Ltd or be able to connect you with someone who’s hiring. Networking is key, especially in a full-time role where relationships matter.
We think you need these skills to ace Supported Housing Officer in Camborne
Some tips for your application 🫡
Show Your Passion for Social Work:In your cover letter, let us see your passion for social work shine through! Talk about the experiences that made you want to pursue this career—whether it’s volunteering, personal experiences, or academic projects. We want to know why this field matters to you.
Emphasise Relevant Qualifications:Make sure your CV highlights any relevant qualifications, like degrees in social work or certifications like a DBS check. If you've done any workshops or training, don’t forget to include those as well. We're keen to see your commitment to your professional development!
Detail Your Experience with Clients:Since this is a hands-on field, detailing any direct experience you have with clients is crucial. Whether it's internships, volunteer roles, or previous jobs, highlight those experiences in your CV to show us you've got the practical skills necessary for the job!
Tailor Your Application to LiveWest Homes Ltd:Before hitting send, make sure to tailor your application specifically to LiveWest Homes Ltd! Research our mission and values, and refer to them in your cover letter. This shows us that you understand our work and are genuinely interested in being a part of our team!
How to prepare for a job interview at LiveWest Homes Ltd
✨Understanding the Role of Empathy
In social work, understanding and demonstrating empathy is key. Be prepared to share personal experiences or scenarios where you effectively showed compassion and support. This helps show that you genuinely care about the well-being of others, which is crucial in social work.
✨Demonstrating Knowledge of Frameworks
Familiarise yourself with the frameworks and models used in social work, such as the Strengths-Based Approach or the Ecological Perspective. Be ready to discuss how these frameworks apply to your work, especially if you can tie them into real-world examples or case studies you've encountered.
✨Showcasing Your Multi-Disciplinary Skills
In a full-time social work role, you'll often collaborate with healthcare professionals, educators, and law enforcement. Be prepared to describe your teamwork experiences and how you've effectively communicated with other disciplines to achieve the best outcomes for clients.
✨Preparing for Scenario-Based Questions
Expect questions that put you in hypothetical social work situations, such as dealing with a crisis or managing a complex case. Think through your thought process for these scenarios beforehand, considering how you'd assess the situation and what steps you'd take, as this demonstrates your critical thinking and problem-solving abilities.
