At a Glance
- Tasks: Lead a team of technicians to deliver top-notch home services and repairs.
- Company: Join LiveWest, the largest housing association in the South West.
- Benefits: Enjoy generous leave, health perks, and professional development opportunities.
- Other info: Flexible working options and a commitment to diversity and inclusion.
- Why this job: Make a real difference in your community by ensuring safe and well-maintained homes.
- Qualifications: Experience in construction, strong communication skills, and a valid UK driving licence.
The predicted salary is between 36000 - 60000 € per year.
About The Role
Are you a skilled Lead Technician looking to make a difference in your community? Join LiveWest, the largest housing association in the South West, and help us provide high-quality homes and services to our customers.
As a Lead Technician, you will play a crucial role in leading and supporting a team of Multi Skilled Technicians (MSTs) or Roofers, ensuring they deliver effective and efficient installation, repairs, maintenance, and refurbishment services. This role is a mobile role, working predominantly in the Exeter area. You will ideally be based within a 30 minute commute of this patch.
Key Responsibilities:
- Health and Safety: Support the Property Delivery Team Manager in promoting health, safety, and welfare within the team, ensuring compliance with policies and procedures.
- Team Leadership: Act as the primary point of contact for the team in the absence of the Property Delivery Team Manager, providing technical advice and support.
- Customer Service: Assist in resolving customer complaints, maintaining good relationships with customers, external partners, contractors, and internal colleagues.
- Quality Control: Conduct pre, ongoing, and post-work inspections to ensure high-quality standards are met by both the internal maintenance team and contracting partners.
- Fleet Management: Inspect and audit MST’s/Roofers\' vehicles to ensure they are maintained and used correctly and safely.
- Business Support: Assist operational colleagues in resolving difficult problems and support cross-team working to build an ethos of “one team, one purpose.”
Why Join LiveWest:
- Make a Difference: Contribute to the well-being of our customers by ensuring their homes are safe and well-maintained.
- Professional Development: Access ongoing training and development opportunities to enhance your skills and advance your career.
- Collaborative Culture: Work with a dedicated and passionate team committed to delivering high-quality services.
We will consider an application from you if you are looking to work flexibly and this will be discussed at interview stage. This role is being offered on a full time permanent basis working 40 hours per week.
About The Candidate
To be successful in your application for the role of Lead Technician, you will have the essential skills and experience for a level one role and the following role specific skills and experience:
- Technical Expertise: Proven experience in providing technical advice and support to a remote mobile working team in construction and maintenance operations.
- Communication Skills: Ability to build relationships with internal and external partners and stakeholders.
- Industry Knowledge: Strong understanding of quality housing/construction maintenance, repairs, and refurbishment.
- Health and Safety Awareness: Knowledge of health and safety legislation and requirements in construction and maintenance activities.
- IT Skills: Proficient in the use and application of mobile technology.
- Driving Licence: A full, valid UK driving licence is essential.
Qualifications Required:
- Apprenticeship or qualification in a core trade and/or qualified by experience
- Health and safety training (CITB SSSTS, IOSH or equivalent).
Please note: This role is not eligible for visa sponsorship. Applicants must have the right to work in the UK for the full duration of the role without requiring sponsorship.
About The Company
Our Reward and Benefits:
- Company Van: Includes a fuel card for work-related travel.
- Full Kit: Uniform and PPE supplied for your safety and convenience.
- Generous Annual Leave: Start with 26 days, plus bank holidays, increasing to 30 days with length of service - and the option to purchase up to 5 extra days (pro rated for part time roles).
- Pension Contributions: Enjoy up to 9% employer contributions with our Defined Contribution scheme.
- Health Benefits and Perks: Access to a health care cash plan (worth up to £1,100 annually), virtual GP services, discounted gym memberships, and retail discounts including access to a Blue Light Card.
- Learning and Development: Invest in your future with ongoing personal and professional growth opportunities.
- Family Support: Policies designed to help you balance work and family life, including a new child payment.
- Wellbeing Matters: Priorities your health with mental health support, enhanced sick pay, wellness campaigns, and free flu jabs.
- Smarter Travel: Save with our Cycle to Work and Car Benefit schemes.
- Giving Back: Up to four paid volunteering days a year to support our communities.
At LiveWest, we are united by a shared mission: to create a home for everyone. Each of us takes pride in playing our part in achieving this goal. Our values guide everything we do - from how we work together to how we deliver exceptional services to our customers.
We are committed to supporting our colleagues, giving them the autonomy and encouragement they need to thrive and reach their full potential. Together, we are building brighter futures for everyone.
Inclusion at LiveWest: At LiveWest, we are committed to fostering an inclusive and diverse workplace where everyone feels valued, respected, and empowered. We believe that our differences drive innovation, creativity, and excellent, and we strive to create an environment where all colleagues can thrive.
We welcome individuals of all backgrounds, experiences, and perspectives to join our team. LiveWest is dedicated to equal opportunity and actively works to eliminate discrimination and promote diversity at all levels. Join us in our mission to create vibrant and inclusive communities.
Lead Technician in City of London employer: LiveWest Homes Ltd
LiveWest is an exceptional employer that prioritises the well-being of its employees while making a meaningful impact in the community. With a collaborative culture, generous benefits including up to 30 days of annual leave, and a strong commitment to professional development, employees are empowered to grow their skills and advance their careers. Located in the beautiful South West, this role offers the unique opportunity to contribute to high-quality housing services while enjoying a supportive work environment.
StudySmarter Expert Advice🤫
We think this is how you could land Lead Technician in City of London
✨Tip Number 1
Network like a pro! Reach out to your contacts in the industry, attend local events, and join relevant online groups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and role thoroughly. Understand their values and how you can contribute to their mission. This will help you stand out and show that you're genuinely interested in being part of their team.
✨Tip Number 3
Practice your interview skills with a friend or in front of a mirror. Focus on articulating your experience and how it aligns with the Lead Technician role. Confidence is key, so the more you practice, the better you'll perform!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about joining our team at LiveWest.
We think you need these skills to ace Lead Technician in City of London
Some tips for your application 🫡
Show Off Your Skills:Make sure to highlight your technical expertise and experience in construction and maintenance. We want to see how you can lead a team and provide top-notch support, so don’t hold back!
Tailor Your Application:Take a moment to customise your application for the Lead Technician role. Use keywords from the job description to show us you understand what we’re looking for and how you fit the bill.
Be Personable:We love a good story! Share examples of how you've built relationships with customers and colleagues. This will help us see your communication skills in action and how you handle customer service.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and keep everything organised. Plus, it shows you’re keen to join our team at LiveWest!
How to prepare for a job interview at LiveWest Homes Ltd
✨Know Your Stuff
Make sure you brush up on your technical expertise related to construction and maintenance. Be ready to discuss specific examples of how you've provided support to mobile teams in the past. This will show that you understand the role and can hit the ground running.
✨Showcase Your Leadership Skills
As a Lead Technician, you'll be leading a team, so it's crucial to demonstrate your leadership abilities. Prepare to share experiences where you've successfully managed a team or resolved conflicts. Highlight your approach to promoting health and safety within a team setting.
✨Customer Service is Key
LiveWest values strong relationships with customers and partners. Think of instances where you've gone above and beyond to resolve customer complaints or improve service delivery. This will illustrate your commitment to customer satisfaction and teamwork.
✨Be Tech-Savvy
Since the role involves using mobile technology, be prepared to discuss your IT skills. Familiarise yourself with any relevant software or tools that might be used in the role. Showing that you're comfortable with technology will give you an edge in the interview.
