At a Glance
- Tasks: Deliver high-quality leasehold management services and support customers with their housing needs.
- Company: Join a forward-thinking organisation committed to diversity and community support.
- Benefits: Enjoy generous leave, health benefits, and opportunities for personal growth.
- Other info: Hybrid working model with excellent career progression opportunities.
- Why this job: Make a real difference in people's lives while developing your career in a supportive environment.
- Qualifications: Strong communication skills and ability to manage diverse workloads are essential.
The predicted salary is between 30000 - 40000 £ per year.
As an External Agent Officer, you’ll deliver a high‑quality, legally compliant leasehold management service for customers living in homes that are partly or wholly owned and/or managed by third‑party landlords and managing agents.
Responsibilities
- Manage key leasehold processes and casework, including permissions, consents and lease enforcement.
- Review and scrutinise service charge demands, accounts and formal notices, raising concerns or non‑compliance where appropriate.
- Investigate disputes or non‑compliance and escalate issues to managing agents or superior landlords when required.
- Provide advice and support to customers and internal colleagues on leasehold matters, acting as a point of escalation.
- Build and maintain effective working relationships with managing agents, landlords and other key stakeholders.
- Monitor and escalate risks relating to value for money, safety or compliance for buildings managed by third parties.
Core Requirements
- Excellent written and verbal communication skills.
- Ability to assess risk and take appropriate action.
- Highly self‑motivated, with the ability to plan and work effectively with limited supervision.
- Experience of managing a large and varied workload and meeting performance targets.
- Experience of maintaining accurate records and developing action plans.
- Ability to work effectively with external organisations and stakeholders.
- Ability to read, interpret, apply and explain complex leasehold structures and provisions.
- Good understanding of health and safety compliance.
- Working knowledge of relevant legislation, including the Landlord and Tenant Act 1985 and the Commonhold and Leasehold Reform Act 2002, along with relevant RICS and ARMA guidance.
Desirable
- Experience of working with affordable housing tenures such as Shared Ownership or Affordable Rent.
- IRPM affiliation.
- RICS accreditation.
- CIH Level 3 qualification.
Employment Details
- Full‑time, permanent position.
- 37 hours per week.
- Hybrid working: 2–3 days per week in the Weston‑super‑Mare office, dependent on business need.
Benefits
- Generous annual leave – start with 26 days, plus bank holidays, increasing to 30 days with length of service (option to purchase up to 5 extra days).
- Pension contributions – up to 9% employer contributions with Defined Contribution scheme.
- Health benefits – access to a health care cash plan (worth up to £1,100 annually), virtual GP services, discounted gym memberships, retail discounts including Blue Light Card.
- Learning and development – ongoing personal and professional growth opportunities.
- Family support – policies such as new child payment.
- Wellbeing matters – mental health support, enhanced sick pay, wellness campaigns, and free flu jabs.
- Smarter travel – Cycle to Work and Car Benefit schemes.
- Giving back – up to four paid volunteering days a year to support communities.
Equal Opportunities
LiveWest is dedicated to equal opportunity and actively works to eliminate discrimination and promote diversity at all levels. Applicants must have the right to work in the UK for the full duration of the role without requiring a Certificate of Sponsorship.
External Agent Officer employer: LiveWest Homes Ltd
LiveWest is an exceptional employer that prioritises employee wellbeing and professional development, offering a generous annual leave package starting at 26 days, alongside comprehensive health benefits and a supportive work culture. With a commitment to equal opportunities and community engagement, employees can thrive in a hybrid working environment in Weston-super-Mare, where they are encouraged to grow personally and professionally while making a meaningful impact in the lives of customers.
StudySmarter Expert Advice🤫
We think this is how you could land External Agent Officer
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. Building relationships can open doors that a CV just can't.
✨Tip Number 2
Prepare for interviews by researching the company and understanding their values. We want you to show how your skills align with their mission, especially in leasehold management and customer service.
✨Tip Number 3
Practice your communication skills! As an External Agent Officer, you'll need to convey complex information clearly. Role-play common interview questions with a friend to boost your confidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are genuinely interested in joining our team.
We think you need these skills to ace External Agent Officer
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the role of External Agent Officer. Use keywords from the job description to show that you understand what we're looking for.
Show Off Your Communication Skills:Since excellent written communication is key for this role, ensure your application is clear, concise, and free of errors. We want to see your ability to convey complex information simply and effectively.
Demonstrate Your Experience:Share specific examples from your past work that showcase your ability to manage leasehold processes and handle disputes. This will help us see how you can bring value to our team right from the start.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at LiveWest Homes Ltd
✨Know Your Leasehold Stuff
Make sure you brush up on the key legislation like the Landlord and Tenant Act 1985 and the Commonhold and Leasehold Reform Act 2002. Being able to discuss these confidently will show that you understand the complexities of leasehold management, which is crucial for the role.
✨Showcase Your Communication Skills
Since this role involves a lot of interaction with customers and stakeholders, practice articulating your thoughts clearly. Prepare examples of how you've effectively communicated complex information in the past, as this will demonstrate your ability to provide advice and support.
✨Demonstrate Your Problem-Solving Skills
Think of specific instances where you've successfully managed disputes or escalated issues. Be ready to discuss how you assessed risks and took appropriate actions, as this will highlight your ability to handle the responsibilities of the External Agent Officer.
✨Build Rapport with Interviewers
Remember, building relationships is key in this role. During the interview, engage with your interviewers by asking insightful questions about their experiences and the company culture. This not only shows your interest but also helps you gauge if it’s the right fit for you.
