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- Tasks: Lead and develop teams to deliver top-notch estate services across communities.
- Company: Join a forward-thinking organisation committed to cleaner, greener spaces.
- Benefits: Enjoy hybrid working, generous leave, and opportunities for professional growth.
- Other info: Dynamic role with a focus on safety, customer satisfaction, and continuous improvement.
- Why this job: Make a real difference in your community while developing your leadership skills.
- Qualifications: Experience in team leadership and operational management is essential.
The predicted salary is between 40000 - 50000 £ per year.
As an Operations Manager within our Estate Services team, you'll provide strong operational leadership to help deliver our vision of being proud to deliver cleaner, greener places for everyone. This is a key leadership role within a newly formed team, where you'll shape, develop and embed high‑quality estate services across our communities in the West of England and Somerset.
You’ll lead and develop a regional Estate Services team, working closely with another Operations Manager covering Devon and Cornwall, and collaborating with colleagues and stakeholders across the business. With responsibility for both in‑house teams and contractors, you'll focus on safety, customer satisfaction, value for money and continuous improvement.
Key responsibilities- Leading and developing Estate Services teams to deliver excellent customer service across our estates.
- Managing operational and financial performance, ensuring value for money and high standards.
- Overseeing estate services delivery, including grounds maintenance, communal cleaning, waste and car park management.
- Procuring and managing large‑scale contracts (circa £800k) and driving strong contractor performance.
- Ensuring effective health and safety management across communal areas.
- Working collaboratively across the business and deputising for the Head of Estate Management when required, including participation in a Tier 2 out‑of‑hours rota.
- Substantial experience of leading and developing teams, ideally in a regional or multi‑site setting.
- Experience of managing operational services through both direct delivery teams and contractors.
- Proven ability to influence change and improve performance and ways of working.
- Demonstrable experience of delivering high levels of customer satisfaction.
- Experience of managing health and safety within an operational or estate‑based environment.
- Knowledge of estate services within a comparable organisation.
- Experience of working within a regulated industry (e.g., social housing, grounds maintenance or utilities).
- Proficient literacy and numeracy.
- Evidence of ongoing professional development, such as leadership or management training.
- Full UK driving licence.
- Experience of estate and grounds management.
- Experience or knowledge of horticulture, arboriculture or estate management gained through study or experience.
This is a full‑time role working 37 hours per week. Hybrid working is available for this role, working at least 2 days per week in the office, dependent on business need. You will be based from our Exeter or Weston‑super‑Mare office. Generous annual leave: 26 days plus.
Operations Manager - Estate Services in Exmouth employer: LiveWest Homes Ltd
Contact Detail:
LiveWest Homes Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Manager - Estate Services in Exmouth
✨Tip Number 1
Network like a pro! Reach out to your connections in the estate services sector and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a role that’s perfect for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand their vision of delivering cleaner, greener places and think about how your experience aligns with that. We want to see you shine!
✨Tip Number 3
Showcase your leadership skills! Be ready to discuss specific examples of how you've led teams and improved performance in previous roles. We love hearing about your successes and how you can bring that to our Estate Services team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team and contributing to our mission.
We think you need these skills to ace Operations Manager - Estate Services in Exmouth
Some tips for your application 🫡
Show Your Leadership Skills: Make sure to highlight your experience in leading and developing teams. We want to see how you've shaped teams in the past, especially in a regional or multi-site setting. Use specific examples to demonstrate your impact!
Focus on Customer Satisfaction: Since delivering excellent customer service is key for us, share instances where you've improved customer satisfaction. Talk about the strategies you implemented and the results achieved to show us you're the right fit.
Demonstrate Financial Acumen: We’re looking for someone who can manage operational and financial performance effectively. Include details about your experience with budget management and ensuring value for money in your previous roles.
Tailor Your Application: Don’t forget to tailor your application to our job description! Use the same language and keywords we’ve used to show that you understand what we’re looking for. And remember, apply through our website for the best chance!
How to prepare for a job interview at LiveWest Homes Ltd
✨Know Your Stuff
Make sure you understand the key responsibilities of the Operations Manager role. Brush up on your knowledge of estate services, especially in areas like grounds maintenance and health and safety management. Being able to discuss these topics confidently will show that you're serious about the position.
✨Showcase Your Leadership Skills
Prepare examples from your past experiences where you've successfully led teams or managed projects. Highlight how you influenced change and improved performance. This is crucial since the role involves leading a regional team and collaborating with others.
✨Customer Satisfaction is Key
Be ready to discuss how you've delivered high levels of customer satisfaction in previous roles. Think of specific instances where you went above and beyond for customers, as this aligns perfectly with the job's focus on delivering excellent service across estates.
✨Ask Smart Questions
Prepare thoughtful questions to ask at the end of your interview. Inquire about the team's current challenges or how success is measured in the role. This shows your genuine interest in the position and helps you gauge if it's the right fit for you.