At a Glance
- Tasks: Support the Service Improvement team with admin tasks and manage customer complaints effectively.
- Company: Join LiveWest, a company committed to diversity and community improvement.
- Benefits: Enjoy generous leave, health perks, and opportunities for personal growth.
- Other info: Flexible hybrid working and a supportive team environment await you.
- Why this job: Make a real difference in customer service while developing your skills.
- Qualifications: Strong organisational skills and a passion for customer care are essential.
The predicted salary is between 30000 - 40000 £ per year.
We have an exciting internal opportunity for a Service Improvement Coordinator to join our Neighbourhoods directorate.
Responsibilities
- Provide efficient and proactive administrative support to the Service Improvement team.
- Take ownership of following up and managing outstanding actions after a complaint is closed, ensuring statutory timescales are met and customers remain fully informed.
- Work closely with colleagues across the business – both in person and via Teams – to keep actions on track, prevent complaint escalations, and support continuous service improvement.
- Contribute to reporting activity, supporting the team with data on outstanding actions, performance trends, and opportunities to enhance processes and customer experience.
- Manage and monitor outstanding actions following complaint closure, ensuring timescales are met.
- Work with colleagues across LiveWest to reduce the risk of complaint escalation by building strong internal relationships and ensuring effective follow‑up.
- Maintain accurate and up‑to‑date complaint records and databases.
- Assist with preparing information and evidence packs for Stage 2 complaints and Housing Ombudsman cases.
- Provide clear and timely updates to customers, responding to queries and keeping them informed of next steps.
- Support the production of regular performance reports, highlighting service gaps and opportunities for improvement.
- Collaborate with colleagues and residents to identify positive practice and ways to enhance services.
- Support ad hoc project administration and contribute to a culture of continuous improvement.
Qualifications
- Strong prioritisation and time‑management skills.
- Ability to collaborate and negotiate with a wide range of colleagues and confidently host meetings.
- Ability to manage difficult situations with patience and empathy.
- Good record‑keeping and data‑input skills.
- Commitment to delivering high levels of customer care.
- Ability to meet deadlines in a fast‑paced and pressurised environment.
Desirable
- Previous experience in a customer service environment.
- Previous experience supporting or administering complaint processes.
- Relevant qualification in Business Administration (or equivalent).
Employment Details
- Part‑time, permanent role. 24 hours per week Monday‑Friday, bandwidth hours 9 am‑2:30 pm (flexible discussion at interview).
- Hybrid working is available 2–3 days per week in the Exeter or Tolvaddon office, dependent on business need.
Benefits
- Generous Annual Leave: Start with 26 days, plus bank holidays, increasing to 30 days with length of service – option to purchase up to 5 extra days (pro‑rated for part‑time roles).
- Pension Contributions: Up to 9 % employer contributions with Defined Contribution scheme.
- Health Benefits and Perks: Health care cash plan (worth up to £1,100 annually), virtual GP services, discounted gym memberships, retail discounts including Blue Light Card.
- Learning and Development: Ongoing personal and professional growth opportunities.
- Family Support: Policies designed to help balance work and family life, including a new child payment.
- Wellbeing Matters: Mental health support, enhanced sick pay, wellness campaigns, free flu jabs.
- Smarter Travel: Cycle to Work and Car Benefit schemes.
- Giving Back: Up to four paid volunteering days a year.
Equal Opportunity
We welcome individuals of all backgrounds, experiences, and perspectives to join our team. LiveWest is dedicated to equal opportunity and actively works to eliminate discrimination and promote diversity at all levels. Applicants must have the right to work in the UK for the full duration of the role without a Certificate of Sponsorship.
Service Improvement Coordinator in Devon employer: LiveWest Homes Ltd
LiveWest is an exceptional employer that prioritises employee well-being and professional growth, offering a flexible part-time role as a Service Improvement Coordinator in the vibrant locations of Exeter or Tolvaddon. With generous annual leave, comprehensive health benefits, and a commitment to continuous improvement, employees are supported in achieving a healthy work-life balance while contributing to meaningful service enhancements. The inclusive work culture fosters collaboration and innovation, making it an ideal place for those seeking rewarding employment in a supportive environment.
StudySmarter Expert Advice🤫
We think this is how you could land Service Improvement Coordinator in Devon
✨Tip Number 1
Network like a pro! Reach out to current employees at LiveWest on LinkedIn or through mutual connections. A friendly chat can give you insider info and might just get your foot in the door.
✨Tip Number 2
Prepare for those interviews! Research common questions for Service Improvement Coordinator roles and practice your responses. We want you to showcase your skills in prioritisation and customer care with confidence.
✨Tip Number 3
Show off your collaboration skills! During interviews, share examples of how you've worked with teams to resolve issues or improve processes. This will highlight your ability to build strong internal relationships.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at LiveWest.
We think you need these skills to ace Service Improvement Coordinator in Devon
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the Service Improvement Coordinator role. We want to see how you can contribute to our team, so don’t hold back on showcasing your relevant experience!
Showcase Your Customer Care Skills:Since this role is all about improving customer service, be sure to emphasise any previous experience you have in customer care. We love candidates who can demonstrate their commitment to delivering high levels of customer satisfaction.
Be Clear and Concise:When writing your application, keep it clear and to the point. We appreciate straightforward communication, so make sure your points are easy to understand and directly address the responsibilities mentioned in the job description.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it makes the whole process smoother for everyone involved.
How to prepare for a job interview at LiveWest Homes Ltd
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Service Improvement Coordinator. Familiarise yourself with the key tasks like managing complaints and collaborating with colleagues. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Prepare Real-Life Examples
Think of specific situations from your past experiences where you've successfully managed complaints or improved processes. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will give the interviewer a clear picture of how you handle challenges and contribute to service improvement.
✨Showcase Your Communication Skills
As this role involves liaising with various teams and customers, be ready to discuss how you effectively communicate in different situations. Practice explaining complex information clearly and concisely, as well as how you keep stakeholders informed. This will highlight your ability to maintain strong internal relationships.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions that show your interest in the company and the role. Inquire about the team dynamics, ongoing projects, or how they measure success in service improvement. This not only demonstrates your enthusiasm but also helps you gauge if the company is the right fit for you.
