Contract Support Manager Minor Projects

Overview

About The Role

Are you ready to step into a pivotal role that ensures contractor performance, compliance, and value for money across our minor projects? This secondment offers a fantastic opportunity to broaden your experience, work cross-functionally, and make a real impact on service delivery and customer satisfaction.

Responsibilities

• Ensure contractors are awarded work in line with agreements and deliver value for money.
• Issue work orders aligned with contract terms and ensure accurate pricing and valid POs.
• Monitor contractor performance using KPIs and contribute to review meetings.
• Conduct site visits, agree specifications, inspect completed works, and maintain job records.
• Collaborate with Repairs, Surveyors, and Customer Services to ensure fit-for-purpose specifications.
• Share contractor performance insights including customer satisfaction and complaint handling.
• Support Service Improvement by resolving customer issues and driving lessons learned.
• Ensure contractor compliance with Health & Safety and CDM regulations.
• Review and validate RAMS to ensure safe working practices.
• Work closely with internal teams including Finance, Procurement, Housing, and Customer Services.

Why You Should join LiveWest

This is a brilliant chance to develop your contract management expertise, enhance your stakeholder engagement skills, and contribute to the continuous improvement of our property services. You’ll be at the heart of ensuring quality, safety, and customer satisfaction—while gaining valuable experience in a dynamic and supportive environment.

This is being offered on a full time, permanent basis working 37 hours per week. Hybrid working is available for this role working 2 – 3 days per week in the Tolvaddon office, dependent on business need.

For further information about this role, and LiveWest, please view our candidate information pack.

About The Candidate

To be successful in your application for the role of Contracts Manager – Minor Projects, you will have the essential skills and experience for a level 1 role (please see candidate information pack) and the following role specific skills and experience:

• Trade or building knowledge.
• Knowledge of CDM and Health and Safety legislation.
• Knowledge of social housing repairs service and engagement of approved contractors.
• Ability to manage contractors providing a repairs service to domestic properties.
• IT Literate with experience of repair management systems and MS Office.
• Evidence of managing performance standards that enable successful achievement of the business plans and objectives.
• Good people skills with the ability to promote us to a range of individuals facilitating strong internal and external relationships.
• Delivery of customer led services and commitment to continuous improvement.
• Display a good standard of personal resilience and integrity.
• Able to work under pressure and deliver results to tight deadlines.
• Committed to a high level and quality customer service.
• Desirable: Good commercial awareness and negotiating skills with a full understanding of financial reports and MS Excel.

Qualifications

• CDM or Health and Safety legislation qualifications.

Please note: This role is not eligible for visa sponsorship. Applicants must have the right to work in the UK for the full duration of the role without requiring sponsorship.

About The Company

Our Reward and Benefits

• Working Style: Hybrid working with 2 – 3 days in the office to support your work/life balance.
• Generous Annual Leave: Start with 26 days, plus bank holidays, increasing to 30 days with length of service – and the option to purchase up to 5 extra days (pro rated for part time roles).
• Pension Contributions: Enjoy up to 9% employer contributions with our Defined Contribution scheme.
• Health Benefits and Perks: Access to a health care cash plan (worth up to £1,100 annually), virtual GP services, discounted gym memberships, and retail discounts including access to a Blue Light Card.
• Learning and Development: Invest in your future with ongoing personal and professional growth opportunities.
• Family Support: Policies designed to help you balance work and family life, including a new child payment.
• Wellbeing Matters: Prioritise your health with mental health support, enhanced sick pay, wellness campaigns, and free flu jabs.
• Smarter Travel: Save with our Cycle to Work and Car Benefit schemes.
• Giving Back: Up to four paid volunteering days a year to support our communities.

About Us

At LiveWest, we are united by a shared mission: to create a home for everyone. Each of us takes pride in playing our part in achieving this goal. Our values guide everything we do – from how we work together to how we deliver exceptional services to our customers. Collaboration is at the heart of LiveWest, and we believe that we achieve more when we deliver together. As one of the largest employers in the South West, our team of 1,800 talented colleagues provides a wide range of services to our 80,000 customers. We are passionate about nurturing local talent and creating opportunities for people within the communities we serve. We are committed to supporting our colleagues, giving them the autonomy and encouragement they need to thrive and reach their full potential. Together, we are building brighter futures for everyone.

Inclusion at LiveWest

At LiveWest, we are committed to fostering an inclusive and diverse workplace where everyone feels valued, respected, and empowered. We believe that our differences drive innovation, creativity, and excellence, and we strive to create an environment where all colleagues can thrive. As a proud member of Inclusive Employers, a Disability Confident Employer, and a signatory of the Armed Forces Covenant, we are dedicated to supporting all our colleagues and ensuring that our workplace is welcoming and accessible to all. We welcome individuals of all backgrounds, experiences, and perspectives to join our team. LiveWest is dedicated to equal opportunity and actively works to eliminate discrimination and promote diversity at all levels. Join us in our mission to create vibrant and inclusive communities. Make a difference with LiveWest, where every voice is heard, and every contribution is valued. You can read more about Inclusion at LiveWest by visiting our website.