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- Tasks: Be the go-to person for housing support and community engagement in Yate.
- Company: Join a forward-thinking organisation dedicated to community welfare and diversity.
- Benefits: Enjoy hybrid working, generous leave, health perks, and professional development opportunities.
- Other info: Flexible working patterns and up to four paid volunteering days a year.
- Why this job: Make a real difference in people's lives while building strong community ties.
- Qualifications: Experience in social housing and strong interpersonal skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
As a Housing Officer, you will be the primary relationship manager for our customers predominantly based in the Yate patch. You'll deliver front‑line customer service, respond to tenancy enquiries, manage community standards, address tenancy breaches, and be involved in new developments. You will work closely with internal teams and external partners to maintain safe, welcoming environments and foster strong community ties.
Key Responsibilities
- Provide outstanding service and support for customers, handling queries, permissions and tenancy management.
- Conduct tenancy sign‑ups, viewings and ensure compliance with tenancy agreements.
- Manage cases of tenancy breaches, including the safeguarding of our customers.
- Oversee estate standards and service contracts to ensure value for money and a high‑quality living environment.
- Lead the delivery of vibrant resident engagement and support community development objectives within your geographical patch to promote business objectives and support tenancy and neighbourhood sustainability.
This is a full‑time, permanent role working 37 hours per week, predominantly field‑based in the Yate area. The successful candidate will live within a reasonable distance of this patch. A flexible working pattern of a 9‑day fortnight is available for this position. Appointment is subject to a satisfactory basic DBS check. You must hold a full UK driving licence and have access to a suitable vehicle.
About The Candidate
- Experience in social housing with a background in tenancy, estate and housing management.
- CIH Level 4 qualification, or willingness to work towards it.
- Strong interpersonal skills.
- Excellent organisational skills to manage competing priorities in a fast‑paced environment.
- Excellent customer focus, with an ability and drive to improve customer satisfaction.
Please note: This role is not eligible for a Certificate of Sponsorship (COS). Applicants must have the right to work in the UK for the full duration of the role without a CoS.
Benefits
- Working Style: Hybrid working with 2–3 days in the office to support work/life balance.
- Generous Annual Leave: Start with 26 days, plus bank holidays, increasing to 30 days with length of service; option to purchase up to 5 extra days (pro‑rated for part‑time roles).
- Pension Contributions: Up to 9% employer contributions with our Defined Contribution scheme.
- Health Benefits and Perks: Health care cash plan (worth up to £1,100 annually), virtual GP services, discounted gym memberships, retail discounts including Blue Light Card.
- Learning and Development: Ongoing personal and professional growth opportunities.
- Family Support: Policies designed to help balance work and family life, including a new child payment.
- Wellbeing Matters: Mental health support, enhanced sick pay, wellness campaigns, and free flu jabs.
- Smarter Travel: Cycle‑to‑Work and Car Benefit schemes.
- Giving Back: Up to four paid volunteering days a year to support our communities.
We welcome individuals of all backgrounds, experiences and perspectives to join our team. LiveWest is dedicated to equal opportunity and actively works to eliminate discrimination and promote diversity at all levels. We are committed to safeguarding and promoting the welfare of vulnerable groups.
Neighbourhoods Housing Officer in Bristol employer: LiveWest Homes Ltd
Contact Detail:
LiveWest Homes Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Neighbourhoods Housing Officer in Bristol
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector, especially those working in your target area. Attend local events or join online forums to connect with potential colleagues and learn about job openings before they hit the mainstream.
✨Tip Number 2
Show up and shine! If you can, visit the areas where you want to work. Familiarise yourself with the community and its needs. This will not only give you insights but also show your commitment to the role when you chat with hiring managers.
✨Tip Number 3
Prepare for interviews by practising common questions related to housing management and customer service. Think about real-life examples from your experience that demonstrate your skills and how you’ve handled challenges in the past.
✨Tip Number 4
Don’t forget to apply through our website! We love seeing applications directly from candidates who are genuinely interested in joining us. Plus, it gives you a chance to showcase your enthusiasm for the role right from the start.
We think you need these skills to ace Neighbourhoods Housing Officer in Bristol
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight your experience in social housing and tenancy management. We want to see how your skills align with the role of a Neighbourhoods Housing Officer, so don’t hold back!
Show Off Your Interpersonal Skills: As a Housing Officer, strong interpersonal skills are key. Use your application to demonstrate how you've successfully managed customer relationships or resolved conflicts in the past. We love seeing real-life examples!
Be Organised: With competing priorities in a fast-paced environment, organisation is crucial. Share how you manage your time and tasks effectively in your application. We appreciate candidates who can juggle multiple responsibilities!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way to ensure your application gets the attention it deserves. Plus, we’re excited to see what you bring to the table!
How to prepare for a job interview at LiveWest Homes Ltd
✨Know Your Patch
Familiarise yourself with the Yate area and its community dynamics. Understand the key issues residents face and think about how you can address them. This will show your commitment to the role and help you connect with the interviewers.
✨Showcase Your Experience
Prepare specific examples from your past roles in social housing or tenancy management. Highlight situations where you've successfully handled tenancy breaches or improved customer satisfaction. This will demonstrate your capability and readiness for the challenges of the job.
✨Emphasise Interpersonal Skills
As a Housing Officer, strong interpersonal skills are crucial. Be ready to discuss how you've built relationships with customers and colleagues in the past. Use examples that showcase your ability to communicate effectively and resolve conflicts.
✨Ask Insightful Questions
Prepare thoughtful questions about the role and the organisation. Inquire about community engagement initiatives or how they measure success in maintaining estate standards. This shows your genuine interest in the position and helps you assess if it's the right fit for you.