Customer Services Adviser

About The Role Are you a natural people person , with a passion for making a difference? Why not join LiveWest as a Customer Service Adviser? Do you have a natural ability to deliver exceptional customer service ?Do you have the drive and passion to positively impact our customers’ lives, with the personal resilience to work in a high-pressured environment?Whether you are looking to start a career in Housing, or seeking a new challenge, this could be the role for you! At LiveWest, our Customer Service team are at the heart of the business. As that first point of contact for all our customers queries, we pride ourselves on providing an exceptional service for all our customers. This role can be demanding, challenging and ultimately very rewarding. No two days will be the same.This role is suited to people who remain calm under pressure , good at problem-solving and have excellent interpersonal skills , with an empathetic nature. In this dynamic role, you will manage customer interactions across multiple channels, including phone, email, social media, live chat, and web forms. Youll need to remain calm in stressful situations, demonstrating both compassion and empathy while effectively resolving customer concerns. You will also collaborate with colleagues across the business to deliver high…