User Experience (UX) Designer - FTC, 9 months in London

Working hours: This role is available on a part-time, job-share or full-time basis.

Salary: Up to £45,000 depending on experience plus an excellent benefits package.

Location: Swindon, Fareham or London – hybrid working arrangements.

Closing date for applications: 28th May 2026.

The opportunity:

We’re looking for a UX Designer to cover maternity leave in our Digital & Customer Experience team. As a UX Designer you'll ensure users have an enjoyable and effective experience across our digital estate, delivering the ease and quality of experience that customers expect from Zurich. You will continually build on our understanding of user motivations and behaviours - keeping our appreciation of UX techniques and thinking fresh.

You will work collaboratively with the Digital and CX team and wider business to shape the design of digital products and services to meet the needs of our customers. Many of our employees work flexibly in a variety of different ways, including part-time, flexible hours, job share, an element of working from home or compressed hours. This is because we want the best people for our roles, and we recognise that sometimes those people aren’t available full-time. Please talk to us at interview about the flexibility you may need.

What will you be doing?

• Propose and sketch out a range of visual concepts both on paper and using software applications.
• Create user journeys and site architecture maps.
• Drive user insight and conduct ongoing usability testing, with research tools such as UserTesting.com to inform design and optimise experience.
• Translate concepts into wireframes, prototypes and user flows using specialist tools such as Figma and Axure, as well as the Adobe product suite.
• Deliver small change digital requests, adhering to standard workflows and processes.
• Work on cross-platform applications to develop user experiences covering mobile phones, tablets and computers.
• Work collaboratively with other UX designers, product owners and development teams, business analysts, project managers and the wider UK Customer Office team.
• Liaise regularly with key stakeholders to ensure that designs meet their requirements and core business objectives, attend meetings to discuss and review progress on projects.
• Write reports and communicate the results of your work.
• Support our accessibility agenda.
• Ensure design standards, guidelines and best practices are adhered to.
• Keep up to date with technological innovations and new tools.

What are we looking for?

• A concept thinker with a keen visual awareness.
• An interest in, and knowledge of, coding and design principles.
• Effective communication skills to liaise with team members and key stakeholders to ensure that high quality end-user designs meet customer requirements.
• Empathy with the customer so that you can understand what they want from the digital experience.
• Excellent written communication skills, with an eye for detail.
• Design and spatial skills to gauge the usability of the website.
• An aptitude for using a logical, step-by-step approach to ensure designs are user friendly, accessible and simple for end users.
• An open, flexible and adaptable mindset to cope with a rapidly changing set of tasks in an area of emerging, new technologies.
• The ability to relate well to other professionals and work in a specialist team.
• A willingness to keep up to date with software applications and new techniques in a rapidly changing profession.
• Have worked in a similar role for 3+ years, ideally UX specific qualification.

What will you get in return?

Everyone’s different. That’s why at Zurich, we offer a wide range of employee benefits so our people can choose what fits them and their life. Our benefits provide real flexibility so our people can make considered choices and tailor their benefits throughout the year. Our benefits include 12% defined non-contributory pension scheme, annual company bonus, private medical insurance and the option to buy up to an additional 20 days or sell some of your holiday, alongside a range of other flexible benefits.

Who we are:

At Zurich we aspire to be one of the most responsible and impactful businesses in the world. Together, we’re creating a brighter future for our customers, our people and our planet. With over 65,000 employees, you’ll feel the support of being part of a strong and stable company that is a long-standing player in the insurance industry. We’ve made a promise to each other and every employee: to focus on sustainable impact, to care about each other’s wellbeing, to use our diverse expertise to be curious and optimistic and to develop the skills needed for our future.

Our culture:

At Zurich, our strength comes from the diverse experiences, perspectives and talents of our people. Our goal is to create a workplace where every employee can flourish and where everyone feels valued, heard and respected. Over a quarter of our employees are members of at least one of our inclusion communities (Employee Resource Groups), with groups focused on areas such as social mobility and cultural awareness. We’re proud to have received numerous industry awards recognising our diversity and inclusion policies and initiatives. We’ve created an environment that places real importance on our people’s wellbeing from a physical, mental, social and financial perspective. We work with our wellbeing partners and industry experts to provide practical advice and access to a wide range of lifestyle support, alongside opportunities to learn, grow and develop the skills needed for the future. We actively support our employees to give back to their communities through volunteering and charitable activity.

Your application:

We’re committed to treating all applicants fairly and with respect, irrespective of their actual or assumed background, sexual orientation, disability or any other protected characteristic. As an inclusive employer we also want to ensure that all candidates feel comfortable and are able to perform at their best during the interview. You’ll have the opportunity to let us know of any reasonable adjustment or practical support needed when you apply. We’d love it if you could submit your application online. If you require an alternative method of applying, please send an email to recruitment@uk.zurich.com.

So, make a difference. Be challenged. Be inspired. Be supported. Love what you do. Work for us.