Senior Administrator

37.5 hours per week on a fixed term basis for 19 months. An exciting opportunity has been developed within Livewell Southwest. We are looking to recruit an enthusiastic Senior Service Administrator. Our preferred candidate will enjoy working in a fast-paced progressive environment. The administrator will be part of the NMP team (Non Medical Prescribing) Pathway within the CAMHS service, but will also support other teams within CAMHS as needed.

The applicant must be able to manage a pressured environment and work autonomously. The successful candidate will demonstrate excellent customer care skills, communication and organisational skills, and good time management with the ability to work well under pressure and to tight deadlines. NVQ3 or equivalent qualifications or substantial previous experience are essential for this role. All Livewell Southwest staff are expected to be able and willing to work across a 7-day service.

Please note that this role may not be eligible for sponsorship under the Skilled Worker route. Livewell may close the job advertisement earlier than the specified deadline.

• Deliver effective and competent secretarial and administrative support, consistently providing a client-focused service that promotes good customer service and effective working relationships.
• Provide daily secretarial and administrative support in the allocated service area, ensuring business priorities are met (e.g., maintaining records, minute taking, data inputting, and reception duties).
• Type confidential reports/letters as requested to meet service needs.
• Work proactively to support the team and provide day-to-day supervision and line management of junior staff where appropriate.
• Be flexible to carry out any other duties as may be reasonably required by their line manager.

About us: Livewell Southwest is an independent, award-winning social enterprise providing integrated health & social care services for people across Plymouth, South Hams & West Devon, as well as some specialist services for people living in parts of Devon & Cornwall. We value being kind, respectful, inclusive, ambitious, responsible, and collaborative.

• Arrange meetings and events on behalf of the service, making bookings and ensuring all equipment and documentation is available.
• Respond to telephone, email, and written queries on behalf of the service area.
• Produce informal and formal minutes as an accurate record of meetings.
• Maintain accurate and timely electronic and hard copy information.
• Support operational staff to access management information.
• Collect and collate data to enable managers to monitor budgets and performance.
• Provide support to customer and visitor reception areas.
• Ensure that all complaints, compliments, concerns, comments, and suggestions are appropriately recorded.
• Maximise the use of electronic systems for effective management of the service area.
• Be compliant with Data Protection and record management policies.
• Contribute ideas for improvement in service delivery.
• Ensure that all office support services are delivered in a timely manner.
• Process and pass for payment all relevant invoices in a timely manner.
• Monitor stock and order supplies and equipment as required.

Liaise and build positive working relationships with a variety of stakeholders such as clinical staff, schools, general practices, service users, and other appropriate bodies.

• Educated to NVQ 3 in a relevant subject or equivalent level of qualifications or significant equivalent previous experience.
• Substantial experience of working in an administrative environment using computerised data systems.
• Experience of supervising other staff members.
• Understanding of Data Protection legislation and healthcare services.
• Good communication skills - writing, typing, data entry, and telephone skills ensuring accuracy.
• Able to prioritise own workload and work effectively as part of a team.
• Organised, efficient, and accurate.
• Able to analyse problems and initiate appropriate solutions.