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- Tasks: Support the triage and coordination of referrals in a dynamic mental health unit.
- Company: Join a leading mental health service dedicated to community support.
- Benefits: Gain valuable experience, mentorship, and opportunities for career progression.
- Why this job: Make a difference in mental health care while developing your skills.
- Qualifications: Strong communication skills and a passion for helping others.
- Other info: Experience a supportive environment with a focus on personal growth.
The predicted salary is between 36000 - 60000 £ per year.
This is a developmental post enabling someone to progress into the referral coordinator role following a competency framework. The Referral Co-ordinator will be responsible for the triage and coordination of throughput through the Glenbourne Unit. This developmental role will work alongside existing staff in key places throughout the unit enabling them to understand how the pathway looks for those admitted to the unit. This rotational approach will also enable the successful applicant to have a wider understanding of acute MH services and the interface with Community Support.
General Unit Overview
- Understand how referrals arrive to the unit. This referral process will involve taking detailed information and recording effectively through system one.
- The developmental coordinator will be expected to demonstrate excellent and supportive customer care during any call, particularly when assisting with the needs of carers who contact the unit.
- Manage incoming calls to the unit with support from Ward Managers, Referral Coordinator and POS Workers.
- The developmental coordinator will be expected to attend meetings relating to POS service development or incident follow up and will take initial steps supported by the Referral Coordinator to follow up incidents and ensure good relations between agencies.
- Learn key tasks that need to be completed to facilitate a successful admission to Glenbourne managing staffing, safety and clinical needs.
- Understand how OOA Beds are found, and the process for.
Referral Co-ordinator Development employer: Livewell Southwest
Contact Detail:
Livewell Southwest Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Referral Co-ordinator Development
✨Tip Number 1
Network like a pro! Reach out to current employees in similar roles or departments. A friendly chat can give you insider info about the role and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by understanding the unit's operations. Familiarise yourself with how referrals work and the importance of customer care, especially for carers reaching out.
✨Tip Number 3
Show your enthusiasm for learning! This is a developmental role, so highlight your eagerness to grow and adapt within the team. Share examples of how you've tackled new challenges before.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed and shows you’re serious about joining the team.
We think you need these skills to ace Referral Co-ordinator Development
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through. We want to see why you're excited about becoming a Referral Co-ordinator and how you can contribute to our team at Glenbourne Unit.
Tailor Your Application: Make sure to customise your application to highlight relevant experiences and skills that align with the job description. We love seeing how your background fits into the developmental role and the responsibilities outlined.
Be Clear and Concise: Keep your writing straightforward and to the point. We appreciate clarity, so avoid jargon and ensure your application is easy to read. This will help us understand your qualifications without any confusion.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Livewell Southwest
✨Know the Referral Process Inside Out
Make sure you understand how referrals arrive at the Glenbourne Unit. Familiarise yourself with the details of the referral process and be ready to discuss how you would manage incoming calls and record information effectively using System One.
✨Showcase Your Customer Care Skills
Since this role involves supporting carers and managing calls, prepare examples that highlight your excellent customer care abilities. Think about times when you've gone above and beyond to assist someone, especially in a stressful situation.
✨Demonstrate Teamwork and Collaboration
This position requires working alongside existing staff and understanding the dynamics of the unit. Be prepared to talk about your experience in teamwork and how you can contribute to a positive working environment while learning from others.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle incidents. Think through potential scenarios you might face in the role and how you would approach them, particularly in relation to managing staffing and clinical needs.