Job summary
Internal applicants only LWSW employees only
This post is available to LWSW employees only. Please do not share these details outside of the organisation.
LOCATION: Mount Gould
HOURS: 24 hours per week
SALARY: Band 2 Agenda for change
If you possess good computer skills, including a working knowledge of Microsoft Office packages, and have experience of social media and digital channels, and have excellent communication skills, both verbal and written, as well as finding enjoyment in helping people, then keep reading!
An exciting opportunity has arisen in the Wellbeing Team at Livewell Southwest for a Health Improvement Assistant. You will assist in providing a professional, quality and customer-focused health improvement services for Livewell Southwest. We are passionate about the work we do in engaging people to lead healthier lives and we are looking for someone who is willing to go the extra mile to help us achieve this.
Interview date: 4th November
Main duties of the job
Answer telephone calls, taking messages and passing on accurately to the relevant person/department. Manning the telephone between the hours of 8am and 6pm.
Dealing with routine enquiries in a pleasant and helpful manner, communicating relevant information to customers, stakeholders and referring to others as appropriate.
Assist with editing and updating our website and our social media profile.
Arrange appointments, meetings and events on behalf of the service, making bookings where necessary and ensuring all equipment, documentation and paperwork is available, in conjunction with line manager where required.
Produce minutes and action note from meetings and distribute accordingly.
Undertake general admin tasks such as scanning, photocopying, printing & laminating etc.
Use electronic systems to enable effective management of service areas.
Please note that this role is not eligible for sponsorship under the Skilled Worker route.
Please note that Livewell may close the job advertisement earlier than the specified deadline if a high number of applications are submitted. Therefore, we recommend you submit your application at the earliest opportunity.
All Livewell staff are expected to be able and willing to work across a 7 day service.
About us
Livewell Southwest is an independent, award-winning social enterprise delivering integrated health and social care services across Plymouth, South Hams, and West Devon, with specialist services in parts of Devon and Cornwall. Our teams work in community hospitals, GP practices, sports centres, and health hubs.
As an organisation with a strong social conscience we are guided by our values, kindness, respect, inclusivity, ambition, responsibility, and collaboration. We focus on transforming services to ensure sustainability, while empowering staff and those we serve.
We involve the people we care for, along with their families and carers, in shaping the care they receive, striving to deliver the right care at the right time and place. Centering our work on individual needs helps people lead healthy, independent lives.
We prioritise employees' development, offering protected CPD time, training pathways, leadership programs, and funding for qualifications like the Care Certificate and Nurse Training Scholarships. Our induction and preceptorship programs ensure a smooth transition into our organisation.
Livewell Southwest values diversity and encourages applications from all sections of the community, including those with armed forces experience, lived experience of mental health, neuro-diverse conditions and learning disabilities. If you need assistance or reasonable adjustments during the application process, contact the Recruiting Manager listed in the job advert.
Job description
Job responsibilities
11. JOB DETAILS
Please see additional documents for the whole job description as it wouldn't fit in the box.
Job Title -
Health Improvement Assistant
Band -
2
Locality -
Wellbeing Team
Base -
Mount Gould Admin Block
Hours of Work -
24 hours weekdays within the hours of 8am to 6pm
Responsible to -
Office Manager
1. JOB PURPOSE
To deliver an effective and competent level of clerical and IT support and consistently deliver a client-focused service which promotes good customer service and effective working relationships.
The job will require communications through several channels including telephone, email, postal service, and social media.
The job description and person specification are an outline of the tasks, responsibilities and outcomes required of the role. The job holder will carry out any other duties as may reasonably be required by their line manager.
The job description and person specification may be reviewed on an on-going basis in accordance with the changing needs of the Wellbeing Team and the organisation.
Person Specification
Knowledge and Skills
Essential
- Good writing, data entry and telephone skills ensuring accuracy.
- Ability to work effectively as part of a team.
- Problem solving skills.
- Able to work on own initiative, organising and prioritising own workload to set deadlines.
- Understanding of and commitment to equality of opportunity and good working relationships.
- Ability to communicate verbally, in writing to a good level.
- Ability to work effectively as part of a team.
- An ability to maintain confidentiality and trust.
- Good time keeping.
- Flexible approach to work.
- Organised, efficient and accurate.
Experience
Essential
- Previous experience of working in an administrative environment using computerised data systems.
Desirable
- Experience of working in a health care environment.
- Awareness of a range of Health Services provisions.
- Working knowledge of Microsoft Office including Word and Excel.
- Knowledge of NHS issues.
- Understanding of Data Protection legislation.
Qualifications
Essential
- Educated to NVQ 2 level in a relevant subject or equivalent level of qualification or significant equivalent previous proven experience.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
Livewell Southwest
Address
200 Mount Gould Road
Mount Gould
Plymouth
Devon
PL4 7PY
United Kingdom
Employer's website
https://www.livewellsouthwest.co.uk/ (Opens in a new tab)
Health Improvement Assistant in Plymouth employer: LIVEWELL SOUTHWEST
Livewell Southwest is an exceptional employer, offering a supportive work culture that prioritises employee well-being and professional growth. As a Senior Mental Health Lead in Plymouth, you will have the opportunity to make a meaningful impact on the lives of individuals with complex mental health needs while benefiting from ongoing training and development initiatives. Our commitment to recovery-oriented care ensures that you will be part of a dedicated team focused on delivering high-quality services in community settings.
