Reception Administrator in Manchester

The Big Life Group’s mission is to fight for equity, in health, in wealth and in life. We are a social business delivering a range of services across the North of England, covering everything from mental and physical health, addiction and criminal justice, to housing, education, family support and much more. What links them together is the way we work – The Big Life Way.

We always stand shoulder-to shoulder with people, working with them on the things that matter most to them. Everything we do is designed and informed by the needs, priorities and strengths of people and communities.

Our values

• Courage: We stand up for ourselves, and the people and communities we work alongside, even when that makes us unpopular, or challenges accepted wisdom.
• Creativity: We find innovative solutions that work, never accepting the easy option or the status quo.
• Honesty: We act with integrity, speaking the truth to ourselves and others.
• Inspiration: We are inspired by the people and communities we work with and share what we learn from them to inspire others.
• Thoughtful: We act with care and compassion and work to understand people’s experiences. We take time to listen, reflect and continually learn.
• Valuing difference: We recognise and celebrate the unique qualities, gifts, insights and perspectives that different people offer.

Be yourself

We want you to feel safe, respected and able to bring your whole self to work. Difference is celebrated here, and our staff networks - from menopause to neurodiversity, LGBTQI+ and more - create space to connect and support each other.

Benefits that matter

We offer more than a payslip - you’ll find wellbeing support through LifeWorks, Simply Health and mindfulness sessions, 25-30 days’ annual leave plus your birthday off, flexible working, and regular learning opportunities. Everyday perks include Blue Light Card discounts, savings schemes, cycle-to-work, free eye tests and more - little extras to make life easier inside and outside of work.

Recognised as outstanding

We’re proud to be ranked by Best Companies as one of the UK’s outstanding places to work, with a two-star accreditation in 2024.

A culture of trust and flexibility

Our people describe our culture as relaxed and supportive. You’ll be trusted to plan your own day, take breaks when you need, and work in a way that fits with your life as well as your role.

If you’re looking for more than a job - if you want to be part of a team that’s bold, creative and relentlessly committed to equity – then Big Life could be the place for you.

The basics

Hours

35 hours per week

Annual leave

25 days, increasing to 30 days after five years

Base

Kath Locke Centre and Zion People’s Centre

Line manager

Closing date for applications

Sunday, 18 th October

Interviews will take place on the 23 rd and 24 th October

We recognise that AI tools can be useful in supporting job applications, for example by helping with spelling, grammar, structure, or clarity. However, the content of your application should reflect your own skills, experience, knowledge, and ideas. You may be asked at interview to expand on or discuss any part of your application.

What you’ll be doing

As a Reception Administrator, you will play a key role in the day-to-day running of our busy community centres, the Kath Locke Centre in Moss Side and the Zion People's Centre in Hulme.

As part of the reception team, you will provide a welcoming and professional first point of contact and take responsibility for the effective delivery of day-to-day administration. You will have excellent people skills, strong organisation and the ability to respond confidently to changing priorities, including responding to calls and enquiries daily.

Above all, you’ll play an important role in making our centres welcoming, efficient and accessible places for the communities we serve. If you enjoy variety and working with people, we’d love to hear from you.

Please use the person spec and align yourself to each point in order to demonstrate your suitability for the job role.

Big Life is in the business of changing lives, creating opportunities for people who have the least. When you become part of Big Life - as a staff or volunteer - we want you to feel great about your time with us.

It's important to us that staff feel great while they work here. That partly comes from a supportive, flexible approach to managing and nurturing our staff, but also from a wide range of perks, schemes and support, which help make being part of Big Life a bit brighter:

Wellbeing passports: Everyone has things going on in their life that affect their ability to be happy at work, and Big Life's wellbeing passports help staff members to work with their manager to understand their situation, what changes at work might make a difference, and the support we can offer.

Health and wellbeing champions: Our health and wellbeing champions group is drawn from across the group, and meets regularly to look at how we can best support our staff.

Peer supporters: Staff peer supporters can help staff within the group who may be experiencing stress, anxiety, grief, or any other emotional difficulties most of us face at some point in time. Peer supporters usually have some of their own life experience to draw on, and are trained to offer support.

Employee Assistance Programme: All staff have access to help from LifeWorks, which offers support with emotional, mental, financial, or physical wellbeing. The service is confidential, 24/7, and free to Big Life staff.

Stop smoking support: Big Life staff looking to stop smoking can access the NHS SmokeFree scheme. Through the scheme, if you quit and stay smoke free for six months, you can claim a £60 of gift vouchers.

Cycle to work: Anyone looking to get fit on their way to work can access Cycle Solutions, and get a bike for their commute tax free! Through the scheme, Big Life staff can save an average of 32% on the cost of their bike.

Your Development:

Coming to Big Life to work or volunteer can be just the start of your journey. We really believe that if people have the values, the determination and the skills to progress, then we'll do everything we can to make that happen.

In fact, we've got a whole range of stories about people for whom that was the case:

http://www.thebiglifegroup.com/category/staff-and-volunteer-progression

We want to be a great employer and to look after our volunteers, so we've received formal accreditations that show our commitment:

• Investors in People (Gold Award)
• Investors in People (Health and Wellbeing)
• Mindful Employer
• Disability Confident

Hours

35

Employee Assistance Program, birthday extra day off work, wellbeing support, cycle to work and car lease schemes, financial advice

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