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- Tasks: Support our CRM team by configuring accounts and launching campaigns.
- Company: Join LiveseySolar, a leader in marketing systems for eye care professionals.
- Benefits: Competitive salary, 20 days PTO, pension plan, and monthly socials.
- Other info: Clear career progression and flexible work options after six months.
- Why this job: Dive into the tech side of marketing and solve exciting challenges.
- Qualifications: Tech-savvy, detail-oriented, and eager to learn about CRM systems.
The predicted salary is between 20400 - 24400 £ per year.
Hey future tech-savvy marketer, this is a hands-on marketing operations role where you'll learn CRM systems, marketing automation, and digital workflows from the ground up. If you enjoy making systems run smoothly and solving technical puzzles like: "Why didn't this automation fire?" "Why isn't this form submission triggering the workflow?" "Why isn't this campaign sending correctly?" then you'll feel right at home here. This is not a copywriting or social media role. It's the behind-the-scenes engine room where marketing systems are configured, campaigns are launched, and automation keeps everything running smoothly.
You'll start by working with checklists, templates, and proven playbooks, then grow into troubleshooting systems, improving documentation, and helping customers get the most out of our CRM platform.
What You'll Do
- CRM Marketing Software Setup & Maintenance
- Configure and maintain Hattie CRM accounts using templates and playbooks
- Set up automations, pipelines, forms, email campaigns, and SMS campaigns
- Prepare, upload and schedule marketing campaigns
- Run system quality checks to ensure calendars, forms, phone numbers, and workflows are working correctly
- Troubleshoot automation issues and configuration problems
- Set up and train customer-specific AI agents within the platform
- Maintain CRM reporting and update performance scorecards
- Marketing Systems & Content
- Edit marketing and training videos using our internal systems with guidance from the multimedia team
- Upload and manage course content on training platforms
- Convert Loom recordings into structured playbooks and improve internal documentation
- Help maintain organised, easy-to-follow documentation for systems and processes
- Customer Support (CRM Customers)
- Support customers with Hattie setup and technical questions
- Monitor support channels (Teamwork, WhatsApp) and respond to customer queries
- Solve basic technical issues using checklists, guides and FAQs
- Escalate complex issues to product or technical leads
- Keep support tickets organised and track recurring issues
- Identify common customer questions and help improve internal documentation
Who You Are
- Tech-Savvy & Resourceful: You enjoy learning new tools and systems. You've experimented with website builders, CRMs, marketing tools, or automation platforms and are comfortable figuring things out.
- Detail-Orientated: You follow checklists, keep systems organised, and double-check your work before calling something finished.
- Process-Driven: You enjoy structured workflows and repeatable systems that make work faster and more reliable.
- Problem Solver: You like diagnosing issues and working step-by-step to figure out why something isn't working.
- Clear Communicator: You can explain problems clearly, ask good questions, and keep teammates informed.
- Hungry to Learn: You want to develop skills in CRM systems, automation, and marketing technology while working with a high-performance team.
What We Offer
- For the first six months, you'll work from our London office. After that, we'll discuss flexible or remote options with occasional visits to HQ.
- Salary: £24K - £28K depending on experience
- Clear progression pathway: Junior Marketing Operations Technician -> Marketing Operations Technician -> Senior Marketing Operations Technician
- Additional benefits: 20 days PTO + Paid Holidays, Pension plan with company match, Monthly company socials (London-based), Office strength training gym, Occasional travel for team events and industry conferences
Who We Are
At LiveseySolar, we help refractive and cataract surgery entrepreneurs scale their private practices. We provide marketing systems, technology, and strategic guidance that help vision correction surgeons grow faster, increase profitability, and maximise the enterprise value of their practices.
Our Core Values
- Know the goal: Understand the outcome before starting the task.
- Learn quickly: Apply feedback fast and use checklists and best practices.
- Be a light: Stay positive, solution-focused, and adaptable.
- Show courage: Speak up when you have evidence and ideas.
- Give a damn: Care deeply about quality, teammates, and client outcomes.
Junior Marketing Operations Technician (Digital Marketing, Entry-Level) in City of London employer: LiveseySolar
Contact Detail:
LiveseySolar Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Junior Marketing Operations Technician (Digital Marketing, Entry-Level) in City of London
✨Tip Number 1
Get familiar with CRM systems and marketing automation tools before your interview. Dive into online tutorials or free courses to show us you’re proactive and tech-savvy. This will not only boost your confidence but also impress us with your initiative!
✨Tip Number 2
Practice troubleshooting common issues that might arise in marketing automation. Create a list of potential problems and solutions, so you can demonstrate your problem-solving skills during the interview. We love seeing candidates who can think on their feet!
✨Tip Number 3
Prepare some questions about our Hattie CRM and how we use it. This shows us you’re genuinely interested in the role and ready to dive into the nitty-gritty of marketing operations. Plus, it’ll help you stand out from the crowd!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way for us to see your application and get you in the door. Plus, it shows you’re serious about joining our team and ready to take the first step towards an exciting career in marketing operations.
We think you need these skills to ace Junior Marketing Operations Technician (Digital Marketing, Entry-Level) in City of London
Some tips for your application 🫡
Show Your Tech-Savvy Side: Make sure to highlight any experience you have with CRM systems, marketing tools, or automation platforms. We love seeing candidates who are comfortable with technology and eager to learn more!
Be Detail-Oriented: Since this role is all about keeping systems organised and running smoothly, mention your attention to detail. Share examples of how you've followed checklists or improved processes in the past.
Demonstrate Problem-Solving Skills: We want to know how you tackle challenges! Include specific instances where you've diagnosed issues or solved technical puzzles. This will show us you're a great fit for our behind-the-scenes operations.
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way for us to keep track of your application and ensure it gets the attention it deserves.
How to prepare for a job interview at LiveseySolar
✨Know Your Tech
Familiarise yourself with CRM systems and marketing automation tools before the interview. Brush up on common issues like automation failures or campaign triggers, as these are key to the role. Showing that you understand the technical side will impress your interviewers.
✨Master the Checklists
Since this role is all about organisation and detail, practice using checklists in your preparation. Create a checklist of potential questions you might be asked and prepare your answers. This will help you demonstrate your process-driven mindset during the interview.
✨Problem-Solving Mindset
Be ready to discuss how you approach troubleshooting. Think of examples where you've solved technical puzzles or improved processes. This will showcase your problem-solving skills and align with what the company values in a candidate.
✨Communicate Clearly
Practice explaining complex ideas in simple terms. Since clear communication is crucial for this role, consider how you would explain a technical issue to someone without a tech background. This will show your ability to communicate effectively with customers and teammates alike.