At a Glance
- Tasks: Assist customers via Live Chat, Email & Phone while delivering top-notch service.
- Company: Join the dynamic LiveScore Group, a leader in sports media and betting.
- Benefits: Enjoy a competitive salary, performance bonuses, hybrid working, and private healthcare.
- Other info: Flexible hours, fun work environment, and opportunities for career growth.
- Why this job: Be part of an exciting team that fuels passion for sports and customer satisfaction.
- Qualifications: Fluent English, strong communication skills, and a passion for helping others.
The predicted salary is between 27800 - 27800 £ per year.
- Remuneration Package
- £13,348
- Up to 20% annual company bonus
Office based for the first 4 months (probation and training period) - this will allow you to get to know the team, soak up crucial knowledge and benefit from face-to-face support whilst learning the role!
Hybrid working available after successful completion of probation period
The role will be working 5 evenings per week (4 hour shifts, between 5pm and 12pm Mon-Sun).
Training for this role will be for 4 weeks on a full-time basis. An alternative weekday evenings and weekends (34hrs per week) course can be accommodated, if necessary.
The Role
At the beating heart of Live Score Group, we are looking for motivated, positive, and personable Customer Support Advisors to help guide and assist our customers within our Award-Winning Support team.
This is a fantastic opportunity for a Customer Support Advisor to join what is fast becoming a leading operator in the UK.
Sports and betting knowledge isn’t essential when applying as you will be provided with the relevant training and support.
If sport is your passion, we’ve got you covered with Sports on in the background 24/7.
This role would be well suited to a person who is enthusiastic, empathetic, and resilient.
Live Score Group prides itself as an organisation who ensures that the customers experience is positive and memorable, and as the first point of contact for our customers the successful candidate will be responsible for delivering a high-quality service.
A busy sporting calendar will mean that you will need to be flexible with your working hours, including evenings & weekends, but you will be rewarded!
At Live Score Group, we’re the proud home of three of the most exciting brands in the sports and gaming world: Live Score, Live Score Bet and Virgin Bet.
A fully owned and operated ecosystem that converges the two worlds of sports media and sports betting.
We’re proud of the high ratings for our commitment to excellence and fueling fan’s passion for sport driving us to the top.
We don’t just lead; we innovate.
Our cutting-edge products and immersive experiences set the standard, but it’s our people who truly make the difference.
Every day, our team embody our values: adaptability, teamwork, a fan-driven approach, and an ever-curious mindset that fuels our ambition.
As we scale and continue to create a culture that allows all employees to thrive, we know we need the most talented people with diverse backgrounds, perspectives and skills.
If you’re good at what you do, come and join us.
The more inclusive we are, the more amazing experiences we can create for our users.
Key Responsibilities
- Respond professionally to a range of inbound Live Chat, Email & Phone queries across our multiple labels.
- Demonstrate the ability to deliver an excellent customer experience, whilst ensuring compliance and efficiency standards are met.
- Communicate in a prompt, thoughtful and clear manner.
- The ability to multi-task between customer contacts.
- Listen, probe, and investigate enquiries to determine the underlying needs of the customer.
- Address any issues of conflict or complaint whilst displaying commercial awareness.
- Identify opportunities to upsell and cross-sell products and services to customers when appropriate.
- Stay up to date with company products, services, and policies to accurately answer customer questions.
- Collaborate with other departments to ensure customer satisfaction and retention.
- Classify customer contact, supporting the business in identifying process & product improvements.
Skills, Knowledge, and Experience
- Ability to speak and communicate fluently in English.
- Excellent listening and interpersonal skills.
- Strong problem solving and critical thinking skills.
- Be IT literate with excellent written communication skills.
- Flexibility, drive, and an enthusiasm to succeed.
What can we offer?
- Company Performance bonus
- Hybrid working for all staff with flexible working opportunities
- Private Healthcare scheme + Employee Enhanced Assistance
- Enhanced Family Leave - Maternity, Shared Parental & Adoption Leave: up to 6 months at full pay and 6 months at half pay. Paternity leave: up to 4 weeks at full pay
- Subsidised gym membership
- Life Assurance (x3 salary)
- Contributory Pension Plan
- Daily snacks, quality coffee, soft drinks and regular socials
- #J-18808-Ljbffr
Customer Support Advisor - Part-Time in Stoke-on-Trent employer: Livescore9
As a Player Protection Analyst at our company, you will be part of a supportive and dynamic team dedicated to ensuring the safety and well-being of our members. We offer a flexible hybrid working model after your initial training period, alongside a range of benefits including private healthcare, generous family leave policies, and a performance bonus. Our work culture prioritises employee growth and well-being, making it an excellent place for those passionate about making a positive impact in the gambling industry.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support Advisor - Part-Time in Stoke-on-Trent
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Livescore9 and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Livescore9 and let us see your personality shine through!
We think you need these skills to ace Customer Support Advisor - Part-Time in Stoke-on-Trent
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Livescore9.
Get Familiar with Our Brand:Before applying, take some time to learn about Livescore9 and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Livescore9
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Livescore9.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Livescore9 will surely appreciate.
